泳池

克拉馬斯瀑布火山口湖入口凱藝酒店的評價

2.5 out of 5
克拉馬斯瀑布火山口湖入口凱藝酒店
4061 South 6th Street, Klamath Falls, OR

評價

7.0

不錯

10 分評分,優異;398 則評價中有 91 則" "
8 分評分,不錯;398 則評價中有 133 則" "
6 分評分,一般;398 則評價中有 84 則" "
4 分評分,欠佳;398 則評價中有 55 則" "
2 分評分,很差;398 則評價中有 35 則" "

7.2/10 

整潔度

8.0/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

8/10 不錯

Karen

讚好:整潔度、職員與服務和住宿狀況
Its fine Ive stayed un nicer quality inns but room is clean , beds comfortable enough
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Karen,We're glad to hear that you found our rooms clean and our beds comfortable. We appreciate your feedback and hope you enjoyed your stay overall. If there's anything else we can assist you with, please feel free to reach out directly to our management team.

10/10 優異

Mary

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Mary,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience at our hotel. We hope to welcome you back again soon for another memorable stay!

6/10 一般

Juan

不滿:整潔度
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Juan, We appreciate you choosing our hotel for your stay! If you have any feedback to share from your experience, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better stay!

4/10 欠佳

Ben (Creswell)

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Room was not very clean. Lots of hair in the shower. The bathroom door does not open all the way because it keeps hitting the toilet. The breakfast was sparse. Staff was very nice.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月5日的回應
Hello Ben, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We have noted your comments regarding the room cleanliness and breakfast selection and will share them with our team for further review and improvement. Your input helps us enhance our guest experience.

10/10 優異

alicia

讚好:整潔度、職員與服務和住宿狀況
The staff was super kind and helpful!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello alicia,Thank you for recognizing our friendly and helpful team members! We strive to provide excellent service to all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

2/10 很差

Janelle

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日的回應
Hello Janelle,We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to provide further details, so we can address any concerns you may have.

8/10 不錯

Amber (Klamath Falls)

不滿:整潔度
於 2024 年 2 月住了 3 晚
Manager 於 2024年3月6日的回應
Hello Amber, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 不錯

Krista

家人同遊
讚好:職員與服務和設施服務
不滿:整潔度
great pool! Best in town!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月5日的回應
Hello Krista,We are thrilled to hear that you enjoyed our pool during your stay with us. We always aim to provide our guests with top-notch amenities and we're glad it made your visit memorable. Thank you for sharing your positive feedback with us!

10/10 優異

Angelica

讚好:住宿狀況
It was quiet, easy check in
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日的回應
Hello Angelica,We appreciate your feedback regarding your check-in experience and the peaceful atmosphere during your stay. We strive to provide a smooth and hassle-free check-in process for our guests. If you have any suggestions for improvement, please don't hesitate to contact our management. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 一般

John

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello John,We appreciate you choosing our hotel for your stay. If there's anything specific that we can address or improve upon, please reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a better experience.

6/10 一般

Craig

讚好:整潔度和住宿狀況
The indoor pool was closed for my stay. This was the reason i booked here.
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月21日的回應
Hello Craig, We apologize for any inconvenience you experienced with the closure of our indoor pool during your stay. We strive to provide the best amenities possible for our guests, but occasionally unforeseen circumstances may arise. We encourage you to stay with us again in the future and we will make every effort to ensure your stay is enjoyable.

10/10 優異

Joseph

讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月19日的回應
Hello Joseph,Thank you for taking the time to share your feedback. We sincerely apologize if your recent stay did not exceed expectations. We appreciate your valuable input and will certainly use it to improve our services. If you have any further concerns, we would suggest reaching out to our management team directly.

10/10 優異

Ed

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean, quiet except for the road
Clean room, reasonably fadt check in. Quiet room except for the road noise. That said, we had the first room up front close to the road. Parking available to us was in the lot with our truck and 25ft trailer, no problem. Bathroom could use some maintenance, caulk, paint, rehang towel rack. Shower was excellent but pipes are hooked up backwards same in the sink, again not a big deal, just be aware. Otherwise you could wait forever for hot water. Breakfast is very basic but gets the job done. Overall a good overnighter.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月18日的回應
Hello Ed,Thank you for choosing to stay with us and leaving your feedback. We're glad to hear that you had a clean room and a fast check-in experience. While we apologize for any inconvenience caused by the road noise, please note that rooms towards the back of the hotel are typically quieter. We appreciate your suggestions regarding the bathroom, and we'll certainly take them into consideration for future improvements. We're pleased that you enjoyed the shower, and we'll look into the issue with the hot water. Our breakfast is designed to provide a simple start to the day, and we appreciate your input. We hope to welcome you back for another good overnight stay in the future.

10/10 優異

Donna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location. Staff was very friendly at check-in and check out. King size bed which was comfortable. Nice size room except for the bathroom which consisted of a tub and toilet which was extremely small. My only complaint was the bedspread had stains on it which I don't even know what the stains were and I don't even want to know.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月15日的回應
Hello Donna, Thank you for your recent stay with us. We're glad to hear that you found our location convenient and our staff friendly. We apologize for any inconvenience caused by the size of the bathroom and the condition of the bedspread. Please know that we take your feedback seriously and will share it with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 不錯

Amanda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice location
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月23日的回應
Hello Amanda,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our location. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 不錯

Paul

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Manager 於 2023年9月22日的回應
Hello Paul,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 欠佳

Michael

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月23日的回應
Hello Michael,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 不錯

edward

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月21日的回應
Hello edward,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 不錯

Aaron

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月19日的回應
Hello Aaron,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 優異

Patricia

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月19日的回應
Hello Patricia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 欠佳

Ryan

不滿:整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月17日的回應
Hello Ryan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 欠佳

Lynda

多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was Ok
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月16日的回應
Hello Lynda,We appreciate that you've taken the time to share with us regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 不錯

renate

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月13日的回應
Hello renate,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 優異

Ingrid

於 2023 年 9 月住了 1 晚
Manager 於 2023年9月28日的回應
Hello Ingrid,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 不錯

Eusebio

讚好:整潔度和住宿狀況
Todo bien 🙂
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月7日的回應
Hi Eusebio,I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

8/10 不錯

kathleen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The rooms could use some updates the paint on the back of the bathroom was pealing off. The beds were comfortable, the lady who checked us in has AMAZING customer service skills. She was able to chang our rooms to down stairs as my sister was in a boot from a foot injury. I would definitely stay here again.
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月7日的回應
Hi Kathleen,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 不錯

Jeannie

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 3 晚
Manager 於 2023年9月7日的回應
Hello Jeannie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 一般

Tyler

商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
Easy check in and ability to get to the rooms. The bathroom had many types of hair that weren't mine, including in the tub and on the ceiling, there was mold around the bathroom fan. the main room was clean, but the bed was super uncomfortable.
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月4日的回應
Hello Tyler, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 很差

Tina

家人同遊, 寵物同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Everything about this place was gross, very dirty property broken glass in the parking lot an area in the back that looked like a dump. Dirty pool, dirty room, left after one night.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月31日的回應
Hello Tina, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

4/10 欠佳

Kathy

伴侶同遊
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
The bathroom was horrible! Tub had been painted white and I could see underneath the white paint! I suggest you install yellow light bulbs NOT TO ATTRACT THE HORDES OF MOSQUITOES HOVERING ALL OVER THE LIGHT FIXTURES. When we walked into our room the we’re about 30 entered with us. We won’t stay there again.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月30日的回應
Hello Kathy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

6/10 一般

Justin

家人同遊
The pool was cold and no hot tub. Breakfast was good.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月30日的回應
Hello Justin, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

6/10 一般

Martin

家人同遊
讚好:職員與服務
不滿:住宿狀況和客房舒適度
Midgefly spevial
Just a stop on trip. Next to canal that has a mass hatching of midge flies nightly by the thousands. Not the motel fault, but they were everywhere. The room was musty and the beds uncomfortable. The staff was very nice and understood the midgefly problem. The breakfast was ok.
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月1日的回應
Hello Martin, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 優異

BRETT

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I found it clean and comfortable. I especially like that the staff were willing to accommodate my wheelchair needs with a first floor room and shower transfer bench. Also the continental hot breakfast and indoor pool was an extra special treat.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月26日的回應
Hello BRETT, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 很差

Ramiro (Medford)

讚好:職員與服務
不滿:整潔度
Mmm
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月1日的回應
Hello Ramiro, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 優異

George

於 2023 年 8 月住了 1 晚
Manager 於 2023年9月9日的回應
Hello George,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

10/10 優異

Evgueni

讚好:整潔度、職員與服務和住宿狀況
.
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月16日的回應
Hello Evgueni,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.

6/10 一般

Stephanie

不滿:整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月17日的回應
Hello Stephanie, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 欠佳

Mary

多人同遊
不滿:整潔度、設施服務和住宿狀況
Bathtub had been painted and so spotted on the bottom, bathroom plaster chipping. Quite smelly and flying bugs even with door closed.
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月10日的回應
Hello Mary,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 不錯

Diana

讚好:整潔度、職員與服務和住宿狀況
I would stay again
於 2023 年 7 月住了 3 晚
Manager 於 2023年7月29日的回應
Hi Diana,Your high rating review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 欠佳

James

親子同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
There is mold in the ceiling in the bathroom above the shower. Not safe at all. The tub looks like it 60 years old and stained bad. Obviously not wanting to bath my 3 year old in their as it is un safe with the mold. The rest of the room is typical for this type of building. But the bathroom is horrible.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月25日的回應
Hello James, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 欠佳

Sandy

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Disgustingly dirty. Floors leave your bare feet black. Boogers on the door, hair in tub and bed sheets. I’ll sleep in my car before staying there again
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月20日的回應
Hello Sandy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 欠佳

Teresa

家人同遊, 寵物同遊
讚好:職員與服務
不滿:住宿狀況
I paid in advance for a pet friendly hotel. Nowhere on the web did it ask how many dogs, or that there would be an extra charge for dogs. It is highway robbery to charge 25.00 PER DOG.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月16日的回應
Hello Teresa,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 優異

Mary

家人同遊, 寵物同遊
讚好:整潔度
Reception was sweet and very helpful
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月16日的回應
Hello Mary,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 欠佳

YIQING

伴侶同遊
不滿:整潔度
there are bed bugs and I was bitten by the bugs and a lot raised bumps on my skin when I woke up with multiple bites
於 2023 年 6 月住了 1 晚
Manager 於 2023年7月11日的回應
Hello YIQING, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 優異

Mingqing

讚好:住宿狀況
Convenient location with grocery outlet, KFC Albertsons nearby. A very quiet, nice trail along the river nearby. Great to walk the dog. Hot breakfast. Clean and comfortable bed. Really awesome experience.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月11日的回應
Hi Minqqing,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations, location is great and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

8/10 不錯

Vanessa

家人同遊
讚好:職員與服務
Stairs with spilled food and fluids.
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月11日的回應
Hi Vanessa,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. We appreciate your kind words about our staff, and I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

6/10 一般

Marcie

家人同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
The property was nice and well maintained. All the bugs that came out at night weren’t great. The worst thing is that I expected the town of Klamath Falls to be somewhat close to the actual Klamath Falls but it is not! When we asked at the hotel what was close by we were told there was nothing and that all activities were at least two hours away!! Felt a little like false advertising to me.
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月10日的回應
Hello Marcie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 一般

Mark

讚好:職員與服務
Room didn’t smell good
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日的回應
Hello Mark,We appreciate the comments, especially with regards to your opinion of our room. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 不錯

Sachintha

家人同遊
讚好:整潔度和住宿狀況
Was a nice location liked the mountains in the back drop
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月7日的回應
Hello Sachintha,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 優異

Marvin

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Customer service was outstanding. The room was clean. Parking was accessible and the pool a few feet away and indoors. This place is family friendly and the kids had a good time.
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月7日的回應
Hello Marvin,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our parking and comments about our service. Through guest feedback like yours we are better able to enhance guest experience; so thank you.