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关于西诺克斯维尔希尔顿花园柏崖酒店的点评

3 out of 5
西诺克斯维尔希尔顿花园柏崖酒店
216 Peregrine Way, Knoxville, TN

点评

8.8

超赞

10 分 - 超赞。226 条好评，共有 392 条点评" "
8 分 - 还可以。104 条好评，共有 392 条点评" "
6 分 - 一般。40 条好评，共有 392 条点评" "
4 分 - 很差。15 条好评，共有 392 条点评" "
2 分 - 糟糕。7 条好评，共有 392 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Jason

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Eric

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Clean
2024 年 4 月入住 1 晚

10/10 超赞

jasmine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

Gerald G

2024 年 2 月入住 2 晚

10/10 超赞

Elijah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Conveniently located
2024 年 1 月入住 1 晚

10/10 超赞

Stephen

10/10 超赞

Gene

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Feels like home
Another great stay at this location. Have stayed here many times and always happy. Feels like home. As we checked in Friday, December 22, afternoon the young lady at front desk, Chanelle greeted us with a smile on her face. She really made us feel welcome and started our stay on the perfect note. Everyone we interacted with was very professional, pleasant and helpful. Will always stay here when visiting the Knoxville area.
2023 年 12 月入住 3 晚

4/10 很差

Kristi

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Staff very rude. After reporting to desk and maid no towels or shampoo still could not get room serviced.
2023 年 11 月入住 2 晚

6/10 一般

THOMAS，Auburn

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
I like the quiet of the hotel. The large issue I have was that I picked this hotel out of all the others because it had a bar/restaurant listed..LOL!! We went to the restaurant to eat one night and the lady told me all she was doing were fries, wings and chicken fingers.. that's what y'all call a restaurant?!? So we had to get in the car ( which we were not palnning to do) to find something to eat. Very disappointed.
2023 年 11 月入住 2 晚

10/10 超赞

Joan

满意：服务设施，清洁度
Great hotel stay at Excellent breakfast
2023 年 11 月入住 3 晚

10/10 超赞

Kim，Shelbyville

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We will definitely stay here again when in Knoxville. The staff were superb! Different varieties of restaurants around, beside and behind the hotel not to mention the ones inside. Highly recommend.
2023 年 10 月入住 1 晚

10/10 超赞

Edward

满意：住宿条件和设施，清洁度
2023 年 10 月入住 1 晚

10/10 超赞

Stacy

2023 年 8 月入住 1 晚

10/10 超赞

albert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was outstanding
2023 年 7 月入住 2 晚

10/10 超赞

George David

与家人出行
满意：清洁度
Staff was very friendly and helpful.
2023 年 6 月入住 1 晚

10/10 超赞

Tisha

2023 年 6 月入住 1 晚

2/10 糟糕

David R.

与家人出行
不满意：员工和服务，清洁度
There were no bath towels in our room when we arrived. When I went to the desk, instead of getting some for me, the man at the desk told me I would have to wait until housekeeping arrived in the morning. When I went to the desk at 9am, they told me they had no clean towels, . My wife and I had to use one hand towel to dry off before going to my Aunt's funeral.
2023 年 2 月入住 2 晚

4/10 很差

Chris

满意：员工和服务
不满意：住宿条件和设施
The toilet did not work and I was told they did not have anyone in maintenance at all overnight. I had to pack up all my things at 12:30am to be moved to another room with a working toilet... I had to be up and out by 7am. Not the manager on duties fault at all, she was super nice, but spending $200 with all taxes and fees for a room with a broken toilet and having to do all that in the middle of the night is not ok.

8/10 还可以

Heath

2023 年 6 月入住 2 晚

10/10 超赞

Judy

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Sharon was an excellent clerk Rooms were clean and Comfortable
2023 年 5 月入住 2 晚

10/10 超赞

Garry

2023 年 5 月入住 2 晚

10/10 超赞

Emily

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚

10/10 超赞

Nadine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
000
2023 年 4 月入住 1 晚

10/10 超赞

Kristina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very friendly and quick check in service. The hotel itself is dated and could use a refresh.
2023 年 4 月入住 1 晚

10/10 超赞

Karen

2023 年 3 月入住 1 晚

8/10 还可以

Ken

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 1 晚

10/10 超赞

Lisa

2023 年 1 月入住 1 晚

10/10 超赞

Mathew

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The gentleman who checked us in was personable and helpful.
2023 年 1 月入住 1 晚

10/10 超赞

Rita

满意：清洁度、员工和服务、住宿条件和设施
2022 年 12 月入住 1 晚

10/10 超赞

Erivette

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Customer Comes First
Amazing service. Accommodating. Loved it here.
2022 年 11 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

8/10 还可以

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

6/10 一般

Cynthia

与家人出行
不满意：员工和服务
2022 年 10 月入住 2 晚

10/10 超赞

Kristen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Go Vols!
Great staff, super friendly. Good location. Will definitely keep this hotel and location in mind for another trip to Knoxville.
2022 年 10 月入住 2 晚

8/10 还可以

Tim

2022 年 9 月入住 1 晚

6/10 一般

真实旅客

Needs better TPaper for the high cost.
Was more expensive than most Hilton hotels and they did not have the complementary breakfast. I was disappointed with the high cost.
2022 年 8 月入住 1 晚

8/10 还可以

Alberto

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚

10/10 超赞

Greta

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
SO very clean and the staff was the best I've ever had at the front desk.
2022 年 7 月入住 1 晚

10/10 超赞

Carolyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place!
2022 年 7 月入住 2 晚

10/10 超赞

Jeanette

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚

8/10 还可以

Matt

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 5 月入住 2 晚

6/10 一般

Michelle

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
2022 年 5 月入住 1 晚

10/10 超赞

Lynda，Dalton

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very nice and stylish.
2022 年 4 月入住 1 晚

10/10 超赞

Dennis

满意：清洁度、员工和服务、住宿条件和设施
Everything was nice
2022 年 4 月入住 2 晚

10/10 超赞

Tomoyuki

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 3 月入住 2 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 1 晚

10/10 超赞

Candice

2022 年 2 月入住 1 晚

10/10 超赞

Lawrence R

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone went out of their way to make us happy. The breakfast was great and the server was very, very good. Always smiling and wanting to please
2022 年 2 月入住 3 晚

8/10 还可以

Alberto

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was great, except the breakfast yesterday. Nobody to cook eggs, therefore we just had a cereal and coffee.
2022 年 1 月入住 2 晚

2/10 糟糕

Thomas

满意：员工和服务
不满意：住宿条件和设施
2021 年 12 月入住 1 晚