This is an exceptional property, with extensive amenities, an attentive and cheerful staff. It is beautiful and in a very convenient location, with great access to both Mattancherry and Fort Kochi. When we arrived we found the hotel to be very well staffed. Even though we were too early to check in, there was a flood of activity to welcome and accommodate us. Our bags were secured for us while we went exploring. Upon our return, we were promptly checked in and shown to our room. The room itself was spacious, well appointed, and immaculate. While staying at the hotel, we deeply enjoyed the breakfast buffet and high tea, which were included in the cost of our room. Although we used them less, the library, the pool, the game room, and the business center were all very nice and comfortable. It cannot be overstated that the very helpful staff were a particular highlight of our stay. Whatever our need, whatever our question, they were readily available, dutifully attentive, and palpably cheerful. We had multiple delightful conversations with staff members as they assisted us in various ways. We were not necessarily “easy” guests either. We made a number of special requests. Even though the staff was not able to grant all of our wishes, they dealt with each issue very respectfully and efficiently. It was a wonderful stay. We would recommend this hotel to anyone without hesitation.
