Kogelberg Biosphere Reserve Hotels

"We stay here at least once each year and we are always thrilled with the wonderful service, the comfortable hotel rooms and the delicious meals in the dining room. "

"Very tidy and upmarket accommodation. Lovely room with plenty of space. Very comfortable bed and pillows. "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"All round excellence, from the moment we were greeted by the host and staff, till our departure. A beautiful well run Guest House settled on a hillside with a wonderful view over looking Gordon’s Bay and the Strand. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"Good stay, beautiful apartment "

"Lovely location, great views and a very peaceful stay. Looking forward to a return visit next year."

"Our booking was fraudulent. Vrbo paid back in full with reimbursement, BUT they have no alternative accommodation policy. We had to stay in our car for nights till they paid our money back. Later we booked again with Vrbo and wanted to claim our reimbursement, BUT there was no way to claim/communicate with Vrbo in that regard. We had to go the route of cancelation to get our money back that we paid in good faith for the reimbursement. "

"The whole building was very clean, and the staff extremely courteous. My room was very large with a kitchenette and en suit bathroom with a good shower room."