Grabouw Paul Cluver Wines Hotels

" nice room but balcony door didn't shut very well and quite noisey ( we didn't mention this and staff were apologetic ) We also paid for a mountain view which was oversold ( room 2) but the staff were very good and room was comfortable "

"The room was as advertised, however would have been better with a Queen sized bed instead of a Double bed. The view was wonderful and the room was spacious. The breakfast was not the best and the pastries were hard (i.e. Not soft and fresh). The menu for dinner was not well advertised nor could be easily found without having to go downstairs to the restaurant, which was inconvenient."

"Hairdressers made my trip! Amazing men. Abigail melody macky and many others were fantastic. Lovely hotel in beautiful surroundings. Food was excellent "

"Room was dated, could not stand at the toilet in room 20 as ceiling so low and no shampoo or other toiletries provided"

"Great staff, wonderful grounds but rooms are a little tired looking. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"What a lovely room, very good breakfast,"

"Really nice stay"

"The apartment was very dusty. Beds were also dusty and it smelled of very stale air. It was not opened before our arrival and aired out. We were put into another apartment upon arrival which was not the one I booked. We have a young child which is why I booked a studio so that he could have his own bed whilst being close to us. We were told on arrival that our room was given to another family and that we were upgraded to a two bedroom. The security guard was unaware and confused so there were a few phone calls back and forth to try figure out what was going on. The whole check in process was problematic. We had to call the number of the website to locate the security guard to allow us access into the property. The check process can be smoother and better communication in advance would have avoided so much time being wasted especially after long flights and the long drive from the airport."