Grabouw Elgin Hotels

"We stay here at least once each year and we are always thrilled with the wonderful service, the comfortable hotel rooms and the delicious meals in the dining room. "

"Clean, good sized room with good views. Reception staff excellent. Disappointed with breakfast, good selection but presentation and quality much poorer that expected for 4 star hotel. "

"I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome. If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer. Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place. What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence. Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort. "

"Good stay, beautiful apartment "

"Room & bathroom were spotless & spacious. Bed linens were luxurious with top/flat sheet too which is so necessary during these hot months. Rooms only have ceiling fans , no air-conditioning. Room is well thought out with full length mirror as well as dressing table with mirror and 2- & 3 point plug fittings. Seating area and balcony are comfortable. Spacious shower with strong water pressure. No shower caps or any of the usual little vanity packs provided. Only small bottles of shampoo, shower gel & lotion and hand soap provided. Spa was luxurious and therapists were professional and friendly. Highly recommended. Again, no air conditioning, so fans which are noisy, blocking out the relaxing spa music. Restaurant staff are friendly . Food is not always great...Burgers were good but cheese on pizzas were below standard. However, breakfast croissants were good and there was a great variety of warm breakfast goodies on offer. Overall, a good 3 star establishment. Wonderful for families or groups of friends, but not really a spoil for a couple. "

"Lovely location, great views and a very peaceful stay. Looking forward to a return visit next year."

"Excellent staff and very homely and attention tondetail. Very good breakfast Thankyou!"