We arrived, the reception worker had english which was less than basic. Was very hard to comunicate.
The rooms are big but they seem like no one is taking care of the day2day, paint, aircondition that doesnt really cool and other things that made the room feel like 3-4 stars and not 5.
If we booked the hotel at a different price, with different expectations (5 stars) we would probably understand but when paying an extra you expect english speaking staff and a resort that is clean, painted and taken care of.