3 個室外泳池；泳池傘、躺椅
查看供應

盛泰樂蘇梅別墅度假村的評價

4 out of 5
盛泰樂蘇梅別墅度假村
111 Moo 2, Maret, Natien Beach, Koh Samui, Surat Thani

評價

8.4

很好

10 分評分，優異；241 則評價中有 104 則" "
8 分評分，不錯；241 則評價中有 96 則" "
6 分評分，一般；241 則評價中有 28 則" "
4 分評分，欠佳；241 則評價中有 10 則" "
2 分評分，很差；241 則評價中有 3 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.8/10 

設施服務

8.2/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Yiping

讚好：整潔度、住宿狀況和客房舒適度
Karin Jongman, GM 於 2018年2月28日的回應
Thank you for letting us know your feedback. Kind regards, Karin Jongman

8/10 不錯

Jianbang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
除了地理位置交偏外，其他都不错。
General Manager 於 2017年3月6日的回應
Dear Jianbang Thank you for taking the time to write a review. Guest satisfaction is something which we take very seriously and it is very unfortunate if we failed to meet with your expectations. Your feedback is very valuable and will be used to help us move forward with providing the best possible experience, the points that you have mentioned have been passed on to the team for them to discuss. Regards Tim Rawlinson General Manager

8/10 不錯

TING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
迷人舒适的酒店
非常不错的酒店，员工友好，景色迷人，性价比高。酒店拥有私人沙滩，餐厅在沙滩边上，每天吃饭都可以吹着海风看着海景，太好了！设施什么的不算太新，但房间外有个小院子很是方便。
General Manager 於 2017年2月21日的回應
Dear TING Thank you for taking the time to write a review of your stay and we hope to see you again soon. Regards Tim Rawlinson - General Manager

6/10 一般

Denzel (Hong Kong)

讚好：職員與服務
No water
Very good delicious food ,,but water is not free ,,Not enough staff and stuff. Everything is alright,, I like it.

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況和客房舒適度
不滿意
太舊太偏僻，沿山而建，上落出入不便，泳池太細小。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Second visit
We visited Centara Villas again after 4 years. The hotel has been refurnished a little bit. The villa looked newer than before. However, we did't like the windows were sealed and could not be open anymore. I could not enjoy fresh air in our room. The fan was too strong even we turned it to the slowest. Aircon was blowing directly toward the bed. Very uncomfortable, we need to turned the aircon off. The hotel staffs are younger, but still as friendly and polit as before. Especially the cleaning ladies and male workers. They always greet us when we walked down to the beach. The food in the hotel restaurant was very tasty. What a pretty that I could not try the coconut cream brulee since the oven was broken...the waitress forgot to place our order on the first night. We waited for 1 hour and the waitress bought us a bill asking us to pay. Indeed, we have not eaten anything yet.....after that we waited for another 20 mins and finish the dinner being stayed in the restaurant for 2 hours.....it rained a lot during our stay in early Dec. The waiters always scolled down the plastic tent from the restaurant entrance even the seats in the entrance were empty. It is better to take care the customers first and prioritize to put the tent besides the occupied seats. Overall, everything is quite nice. Our stay was ok.

10/10 優異

YUANYUAN (武汉wuhan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
适合带孩子私密性好很大的度假村
上周刚刚住了这个酒店回来，我们是家庭度假，一共两间房住了四个晚上，首先预定了那通码头的接船，800B专车专人码头接送，那个车很大完全可以再坐五个人。酒店位置在郊区的海边，很大很大，超级大，大到最后我要离开酒店的是很还迷路了，晕。 优点 一.很适合带孩子， 1.1为我们三岁的宝宝免费提供了实木宝宝床和新铺好的宝宝床品。还每天多给了我们一瓶水。都是免费的哦。 1.2三个游泳池，有按摩泉水池，浅水池，宝宝玩的不亦乐乎，而且最大的泳池旁边就是沙滩，孩子游泳累了就去玩会沙子，开心的要命 1.3酒店有专门给孩子玩的游乐场，有滑滑梯和跷跷板以及秋千。不过孩子有了游泳池和沙滩，谁还玩滑滑梯啊。。 二。酒店生态环境很好，住宿环境好，隐私好 都是独栋小别墅，隐私能不好么 三。可以划皮划艇，打乒乓球，浮潜，提供器具和救生衣，而且都是免费的哦。我喜欢 四。早餐挺好吃的，我们三岁的孩子1米高没加钱。服务员态度非常好，还教孩子讲泰语。 五.酒店租车方便，1500B一辆车，按照国内来说应该是SUV款的，7座的那种，听说算便宜的，竟然连我们驾照都没看就直接把车钥匙给我们了，第二天直接还给前台钥匙就行了。 六.酒店的私人沙滩外面有珊瑚和小鱼。不过沙子没有查汶海滩细腻 缺点 一。爸妈住的126房间水不太好，很小 二。房间wifi要钱，不过我们办了泰国的手机卡，没用他们的 三。酒店上菜真是太太太慢了。。。而且比较贵，我们吃了一次孩子都要睡觉了不停的闹还不上菜，不建议在酒店吃晚饭 四。腿脚不方便的人特别是轮椅人士千万不能住这个酒店，到处都是楼梯的 提示： 一.酒店基本上没中国人，感觉都是欧洲人，西欧和北欧的特别多，美国人都很少，欧洲人比较安静，有礼貌不爱聊天和搭话，酒店很安静。 二.酒店每天有到查汶海滩的班车，是去他们旗下另一个酒店的，95B一个人单程。不过最早的班车也是中午了。

4/10 欠佳

DD (Hong Kong)

讚好：住宿狀況
不滿：整潔度和職員與服務
Disappointed
The hotel is far to everywhere. The swimming pool and beach are great. The food of tea time and dinner were good, but the quality of the breakfast buffet was poor than a 4-star hotel should have and variety of the food was few. The room was not clean when I checked-in, many sands on the floor of the room and some dead insect at the bathroom. No warm/hot water in the bathroom. The staff tried to fix it but still no change. They came my room second time to check again and finally we got little warm water. Btw, I heard another room guest complaint the air-conditioner had some problem...maybe this hotel is old.

8/10 不錯

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful area
於 2024 年 4 月住了 6 晚
Jeerapa Chaimart/Hotel Manager 於 2024年5月1日的回應
Thank you for your stay with us. We always welcome all detail and working on the improvement. We hope that we will have a chance to welcome you back in the future. Thank you again.Warm regards,

10/10 優異

Amy

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was exceptional
於 2024 年 4 月住了 4 晚
Jeerapa Chaimart /Hotel Manager 於 2024年4月22日的回應
Thank you for staying with us at Centara Villas Samui. We appreciate your value comments as it's encouraged us to continue improving. We wish to welcome you back again in the near future. With warmest regards,

10/10 優異

Joanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Stunning beach front location: 3 lovely pools and good breakfast buffet.
於 2024 年 3 月住了 1 晚
Jeerapa Chaimart/Hotel Manager 於 2024年4月1日的回應
Thank you for your stay at Centara Villas Samui. We appreciated your valuable feedback and we will continue improving. Once again thank you and we wish to see you again.

10/10 優異

Gautier

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good moment at Centara
於 2024 年 2 月住了 5 晚
Jeerapa Chaimart/Hotel Manager 於 2024年2月27日的回應
Thank you for your memorial stay with us. We wish to see you again.Warm Regards,

10/10 優異

Gautier

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hôtel good environnement i will be back
於 2024 年 2 月住了 5 晚
Jeerapa Chaimart/Hotel Manager 於 2024年2月27日的回應
Thank you for your review. We appreciate your stay and wish to welcome you back in the future.Warm Regards,

10/10 優異

Taillard

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magnifique hotel. Très propre. Le personnel est adorable
於 2024 年 1 月住了 5 晚
Jeerapa Chaimart/Hotel Manager 於 2024年2月19日的回應
I'd like to extend our thank you for your stay. It's our pleasure to hear positive feedback, especially regarding the staff and their services. All team member feel grateful and already looking forward to your next visit. Once again thank you and we wish to welcome you back in the near future. With Warm Regards,

10/10 優異

Evangeline

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 7 晚
Jeerapa Chaimart 於 2024年1月29日的回應
Thank you for your stay at Centara Villas Samui

10/10 優異

Yvonne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Superb location. Peace and quiet, attentive staff especially Puki and Mam in the restaurant. Plenty of choice on the breakfast buffet and the lunch and Evening menus. Can highly recommend.
於 2024 年 1 月住了 7 晚
Jeerapa Chaimart 於 2024年1月29日的回應
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. Khun Puki, Khun Mam, and the rest of our team is already looking forward to welcoming you back.

10/10 優異

Wesley

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jeerapa Chaimart 於 2024年1月10日的回應
Thank you very much

10/10 優異

Elvis

讚好：整潔度、職員與服務、設施服務和住宿狀況
Eine wunderschöne, grosszügige Anlage. Das Essen ist hervorragen und da Personal trägt zum rundum Wohlgefühl bei. Vielen Dank!
於 2023 年 12 月住了 5 晚
Jeerapa/Hotel Manager 於 2023年12月22日的回應
Thank you for your stary with us. We welcome all feedback and your value comment helps us for service improvement. We wish to see you again soon.Warm Regards,

10/10 優異

tae woo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
너무나 만족 스러운 친절한 숙소. 추천합니다.
조용하고 휴식하기에 최고의 장소였다. 수영을 못하지만 항상 수영장이 있는곳으로 묵는데 우리가 묵은 방은 풀 빌라처럼 현관문으로 한번 막아주고 풀담으로 사방이 막혀 있어서 정말 프라이빗한 시간을 보낼수 있었다. 개인 수영장도 좋았고 깨끗해서 와이프 사진을 수백장은 찍은듯 하다. 수영장에서 바다가 바라다 보이고 방에서도 수영장과 바다가 보여서 정말 최고의 숙소 였다. 다만 외진곳에 있어서 차가 없다면 조금 번거로울수 있을것이다. 우리는 차로 섬으로 넘어와서 불편함없이 지낼 수 있었고 직원들도 친절하고 주변에 달리 식당도 많지 않아 호텔어서 룸서비스 해서 먹었는데 맛있고 편해서 좋았다. 다음에 다시 간다면 꼭 여기서 묵으려 한다.
於 2023 年 12 月住了 3 晚
Jeerapa/Hotel Manager 於 2023年12月22日的回應
Thank you for your stay with us. It's always encourage to hear a positive feedback as it's help us improving. We wish to welcome you back again in the future.Warm Regards,

10/10 優異

Sarah

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Jeerapa/Hotel Manager 於 2023年12月22日的回應
Thank you

10/10 優異

Josef

讚好：整潔度、職員與服務、設施服務和住宿狀況
Super sauberes Hotel und Anlage, sehr aufmerksames und nettes Personal. Kann nur positives Berichten
於 2023 年 8 月住了 15 晚
Jeerapa Chaimart/Hotel Manager 於 2023年9月19日的回應
Thank you very much for your stay at Centara Villas Samui. Your positive feedback encourages us to improve. Thank you again

10/10 優異

Rudie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very friendly and helpful but it is not a location for people with trouble climbing stairs since the resort is built against the hillside
於 2023 年 9 月住了 5 晚
Jeerapa Chaimart 於 2023年9月8日的回應
Thank you for your generous comments. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. We look forward to welcoming you back on your next visit to Koh Samui. With kind regards,

10/10 優異

Borge

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nydelig plass men utenom tigerparken så må du ett stykke for andre opplevelser. Supert for nyforelskede. Litt kjedelig for andre.
於 2023 年 7 月住了 2 晚
Jeerapa Chaimart/Hotel Manager 於 2023年8月10日的回應
Thank you very much for your stay with us. It's always encouraged to hear the feedback. We wish to see you again.

8/10 不錯

Laura

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We booked a pool suite villa, and overall, we were pleased. Pool was fairly well maintained, though the rainy days brought a lot of leaves in bits into the pool (we easily scooped them out). The real issue is just...the stairs. My husband recently had a knee injury and there was just no getting around the stairs on the property. It was about 150 to the pool, restaurant, etc and no way to get around it by golf cart or anything. We did have a lovely time at the spa for a couples massage. And the food was generally good and plentiful. We ordered room service to avoid the long journey up and down. BTW -- it's pretty far from things -- there's nothing walkable nearby. But the staff couldn't have been nicer, super helpful to the best of their abilities.
於 2023 年 7 月住了 3 晚
Jeerapa Chaimart 於 2023年7月31日的回應
Thank you for taking the time to communicate your valuable feedback during your recent stay with us. Your highly valued feedback and comments will contribute to helping us improve our performance and exceed our guests’ expectations. May we take this opportunity to thank you again for staying with us. We look forward to welcoming you back to Centara Villas Samui in the future. Yours sincerely, Jeerapa Chaimart/Hotel Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Calm and quiet stay south of Koh Samui
Very cosy location and the bungalow style rooms are nice. Pool area is plentiful and overall good hotel. If you need a bit more quiet place and is the type that likes to swim in the pool this will suit you well. However the beach is very disappointing, we literally couldn't swim one single day due to poor quality. It's full of rocks and not suitable for swimming. If you head a bit longer out to the sea the hotel told us to not go further as there are jellyfish there. On the good side, the hotel has shuttle service (for a fee) to take you either to Lamai Beach or Chaweng Beach. On the food side its not on part with what I've expected from this type of hotel. Expensive given the fact what you get in terms of taste. The room is quite good and fairly clean, showers are always a problem as it's not being kept as clean as I expect.
於 2023 年 7 月住了 2 晚
Jeerapa Chaimart/Hotel Manager 於 2023年7月27日的回應
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are valuable in helping us maintain a high level of service to guests and ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that the condition of the beach and Food quality was not met your expectation. Please rest assured that this matter has been addressed with the department heads concerned for deliberation and corrective measures for improvement. We do hope that we will have the pleasure of welcoming you back in the future.

8/10 不錯

Kevin

讚好：整潔度、職員與服務和住宿狀況
.
於 2023 年 7 月住了 8 晚
Jeerapa Chaimart 於 2023年7月18日的回應
Thank you

10/10 優異

Daniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ein sehr ruhig gelegenes Resort, welches wunderbar in die Natur integriert wurde. Das Essen ist wirklich sehr gut, auch im vergleich zu klassichen Thailändischen Restaurants muss es sich wirklich nicht verstecken. Das Personal ist sehr lieb und zuvorkommend, auch der Service ist sehr angenehm. Ratsam ist es außerdem, einen Roller einzuplanen, da das Resort doch schon ab vom Stich gelegen ist. Wir haben uns in die Insel verliebt und werden definitiv wieder kommen, auch ein erneuter Besuch im Centara Villas Samui ist hierbei nicht ausgeschlossen. Lieben Dank! :-)
於 2023 年 2 月住了 12 晚
Jeerapa Chaimart 於 2023年3月13日的回應
Thank you so much for your recent stay with us and for sharing your most memorable experiences at Centara Villas Samui. We truly appreciate your valuable feedback, and it is a great way to motivate our team to continue to deliver memorable and excellent services to our valued guests. With Warm Regards

10/10 優異

Bjorn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Rolig område og svært imøtekommende personale. SPA avdelingen var glimrende. Kun en restaurant, men stort utvalg og god mat. Mange trappetrinn, så er du bevegelseshemmet er det en utfordring. De rotet bort transportbestillingen fra flyplassen til hotellet:-(
於 2023 年 2 月住了 13 晚
Jeerapa Chaimart 於 2023年3月3日的回應
Thank you for your recently staying with Centara Villas Samui. It's always encouraging to see the great feedback for us to learn and improvement. Please rest assured that all information has been shared with Department Head for further action. Once Again thank you and we wish to welcome you back in the future.With Warm Regards,Jeerapa ChaimartHotel Manager

8/10 不錯

Mathias

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super Anlage vom Personal bis zur Unterkunft Leider sehr viele Treppen. Lage sehr abseits aber mit einem Moped ist alles sehr gut zu erreichen. Preise sehr hoch für Thailand. Würde trotzdem nochmal buchen
於 2022 年 10 月住了 6 晚
Jeerapa Chaimart 於 2022年11月1日的回應
Thank you for staying with us at Centara Villas Samui. Your valuable feedback helps us maintain the standard of service. Please rest assured that we will continue improving for better service to our guests.Warm Regards,

6/10 一般

Stefan

於 2022 年 10 月住了 7 晚

6/10 一般

Bosse

家人同遊
讚好：職員與服務和客房舒適度
於 2022 年 7 月住了 22 晚

8/10 不錯

Niels Rasmus B.

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 6 月住了 10 晚

8/10 不錯

Max

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 5 晚

10/10 優異

Alan

於 2022 年 6 月住了 3 晚

4/10 欠佳

Richard (Hope Island)

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Rooms were good but facilities run down and pools old. Beach had stray dogs and a cheap looking buffet set up. Pool chairs often dirty and ashtrays full. Not nice. Need to reasonably fit to get around as its a journey via steps and paths everywhere. Car park is far from your room. Overall ok but wouldn’t stay there again.
於 2022 年 4 月住了 2 晚
Jeerapa Chaimart/Hotel Manager 於 2022年4月26日的回應
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that some aspects are is not up to your expectation in overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that in spite of the incidents we will have the pleasure of welcoming you back in the future.

8/10 不錯

Markus

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Der Private Strand. Die schöne Anlage mit viel grün. Leider sind die Villas in die Jahre gekommen
於 2022 年 1 月住了 10 晚
Jeerapa Chaimart/Hotel Manager 於 2022年1月14日的回應
Thank you for staying at the Centara Villas Samui during your recent visit to Samui. Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. Unfortunately, it is indeed regrettable to learn from you that some aspects are is not up to your expectation in overall. Please rest assured that these matters have been addressed with all department heads concerned for deliberation and corrective measures for improvement. We do hope that in spite of the incidents we will have the pleasure of welcoming you back in the future. With kind regards,

8/10 不錯

Judith A

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wished we had more time there
We stayed for one night and we had an ocean view king villa which we loved. We wished we could have stayed longer. The restaurant meal was tasty
於 2020 年 3 月住了 12 晚
Paul Maneerat 於 2021年1月12日的回應
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hieno paikka, joskin hieman syrhäinen sijainti. Henkilökunta tosin piti hienosti huolen siitä että täällä oli hyvä olla.
於 2020 年 3 月住了 1 晚
Paul Maneerat 於 2021年1月12日的回應
Dear Value guest, Thank you for staying with us at Centara Villas Samui during your recent visit to Koh Samui. I do hope that you have had a wonderful stay and safe journey home. We welcome all feedback as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. We are most delighted to learn that you enjoyed the overall hotel’s service and facilities especially our staff service. I have also taken note of your overall positive comments and will certainly share them in our associate meetings. Thank you for choosing Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you again in the near future. Best regards, Paul Maneerat General Manager

10/10 優異

Niina

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Jo heti saapuessamme hotellille, meidät vastaaotettiin ystävällisesti ja saimme kattavan infon eri palveluista, joita hotelli tarjoaa. Vaikka huvilat ovat jo parhaat päivänsä nähneitä, huolehtivat siivoojat siitä, että paikat ovat siistejä ja kunnossa. Hotellin koko ympäristö on siisti ja hyvinhoidettu. Hotellin oma ranta on suuri plussa. Myös palvelut rannalla toimivat loistavasti.
於 2020 年 3 月住了 14 晚
Paul 於 2020年3月24日的回應
Dear Niina, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

Rodrigo

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Centara Villa Wedding
Our rooms were amazing from the minute we entered them. We had a wedding that weekend and from the moment we arrived, they made it quite enjoyable. Will book again with them.
於 2020 年 2 月住了 3 晚
Paul Maneerat 於 2020年3月10日的回應
Dear Rodrigo, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr schöne, gepflegte Anlage. Direkt am eigenen Strand. Kann ich mit bestem Gewissen empfehlen.
於 2020 年 2 月住了 4 晚
Paul 於 2020年2月22日的回應
Dear Guest, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

6/10 一般

真實旅客

於 2020 年 2 月住了 2 晚
Paul 於 2020年2月22日的回應
Dear Guest, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
De vil gerne have gæsterne til at indgå en BATH BONANZA aftale som indebære at man forud inbetaler et beløb og så supplere de op med et mindre beløb f eks man indbetaler 10.000 Bath og de supplere me d 3.000 Bat, eller 20.000 Bath og de giver 7.000 Bath, osv. det er så meningen at når man køber drikke vare i strandbaren og resturangen skrives dette på rommet, og trækkes fra, desvære er der flere undtagelser som ikke er med i denne aftale, men dem overser man, da aftalen skal indgået inden 24 timer efter ankomst, og efter af have været på farten i henved 24 timer, var vi ikke helt vågen da vi indgik aftalen, med 20.000 +7.000 Bath så da vi tjekkede ud kunne vi konstatere at vi ikke havde brugt de 20.000 bath vi havde indbetalt men fik alligevel en regning på 7900 bath. En dårlig afslutning på et ellers på alle måder fantastisk ophold, ps. er man dårlig gående, er det ikke et hotel man skal vælge, der er ingen elevator, men en masse trapper, og lige en ting mere hotellet ligger meget afsides, og der er langt til nermeste restaurant, man skal ud og køre, hvis man vil prøve noget andet en det til tilbyder i deres restaurant, og så skal man lige huse at de priser der reklameres med i bar og restaurant er eksklusiv service på 10% og skat på 7 % så 2 cola til 180 Bat ender med at koste 211 Bat og så vil de gerne have drikke penge derud over og så ender vi på 230 :-( så vælger i dette hotel kan det kun anbefales at tage hotelles bus ind til Lamai det koster kun 200 Bath tur retur
於 2019 年 12 月住了 13 晚
Paul 於 2020年1月27日的回應
Dear Guest, Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great except the fact that there are too many stairs and you would have to walk up and down. Cannot take older mums and dads. They need to figure out small motor bike carts to ferry people and luggage up and down.
於 2019 年 12 月住了 4 晚
Paul Maneerat 於 2020年1月15日的回應
Dear Guest, Thank you for the rating regarding your stay experience at the Centara Villas Samui. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience and wish you a pleasant day ahead! With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

Samantha (Sydney)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The resort was beautiful and in a lovely, quiet location. All of the staff were so friendly and attentive. We really could not have had a better stay - thank you.
於 2019 年 12 月住了 9 晚
Paul 於 2020年1月6日的回應
Dear Samantha, Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

真實旅客

讚好：職員與服務
於 2019 年 12 月住了 12 晚
Paul 於 2020年1月6日的回應
Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 8 晚
Paul 於 2020年1月6日的回應
Thank you for your generous comments regarding your stay at the Centara Villas Samui and your continuous support and loyalty. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services and I am sure that your feedback will be an encouragement to all the staff. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Koh Samui. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 不錯

EH

多人同遊
讚好：整潔度和設施服務
Great views, lovely beach however remote location with the nearest shop not even in walking distance. Lots of steps to your room so can be tiring depending on your room location. We stayed for 3 days and unfortunately our towels were. It changed at all. If you leave a ‘green day’ sign on the door you should get a £ voucher which we never received and when we asked reception why not they said the sign was not displayed even though every time it was put back in our room on the table. We went to the bar for a beer and was still charged a 10% service charge plus tax.
於 2019 年 11 月住了 4 晚
Paul Maneerat 於 2019年12月6日的回應
Dear EH, May I thank you very much for your comment pertaining to your stay at the Centara Villas Samui and your continuous support. I am so pleased to learn that you enjoyed the overall hotel’s service and facilities. Thank you again for your great patronage and we look forward to welcoming you back in the near future. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Hotel staff were very friendly. The spa was great. It was a nice facility and their services great. This is not a location for people with bad knees or who get short of breath quickly. There are a lot of stairs and the resort can be very confusing to get around. The hotel needs to improve on their signage and provide guests with a map. The restaurant was very disappointing. The same menu was used for lunch, dinner and the bar. It would have been nice if they had more variety and the quality of the prepared dishes was very poor. The squid and scallops were over cooked and rubbery. The pizza dough was terrible. The buffets were so so. They also need to do something about all of the flies. Yes, it’s normal to have flies in outdoor seating areas, but there would be 20-30 flies sitting on tables that had no food, let alone the constant swarming around those eating. And if there were that many flies where we ate, what did the kitchen look like? Therefore, the restaurant is the biggest area needing attention, and because the hotel is remotely located, there aren’t easy alternatives near by. Warning on the beaches in Ko Samui... the summer is low tide during the day, and this hotel has a very rocky beach front during low tide. There are only two tides a day here. During the winter months, it’s high tide, which is fine at this hotel as they have an extensive beach. Pools were nice with only the main pool staying consistently crowded. Overall nice with room for some improvement.
於 2019 年 7 月住了 4 晚
Paul Maneerat 於 2019年8月5日的回應
Dear Anonymous, Thank you for sharing your experience through Expedia with regards to your trip in Samui and for choosing The Centara Villas Samui. We welcome all feedbacks as it helps us to maintain our standards and the experience you shared certainly matches our customer service culture that we aim for. I have taken note of your positive comments and will certainly share them in our associate meetings. Thank you again for choosing to stay at The Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you. With kind regards, Paul Maneerat General Manager The Centara Villas Samui

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property is beautiful. The staff are amazing and if you are looking for quiet, out of the hustle and bustle - this resort is for you. Everything is at your fingertips and if you want to go into town it is a short trip away. You must love stairs! BUT they keep you fit at least!
於 2019 年 7 月住了 4 晚
Paul Maneerat 於 2019年7月31日的回應
Dear Anonymous, Thank you very much for taking the time to complete the online guest questionnaire to share your stay experience with us at The Centara Villas Samui. We do appreciate and value your comments which are very valuable in helping us to maintain a high level of service to all our guests and in ensuring that your expectations are met on each visit. I am so pleased to learn that you enjoyed overall hotel’s service and facilities. I have taken note of your positive comments and will certainly share them in our associate meetings. Thank you again for choosing to stay at The Centara Villas Samui and we look forward to the next occasion where we can create another memorable experience with you. With kind regards, Paul Maneerat General Manager The Centara Villas Samui