We have booked 2 superior-rooms an we've got 2 Villas with garden view without living room(it was closed). The bathroom was a complete misconstruction. To go to the toilet one had to open the door by almost 180 °. The front desk was only temporarily occupied. When we get back in the evening around 22:30 the reception was closed and our room key was on the floor before the reception - everyone could have taken it. During check-in they gave us the keys and brought us to the room and that was it. There was no warm welcome, no explanation about the room, locker,wifi, breakfast or the area. During the rest of our stay the guy never greeted us or even said goodbye when we checked-out. The service we had at I-Samui was totally the opposite of what we're used to in Thailand.