The property and location are great! However, the place and staff need work. We arrived only to find out that the room we booked was being used and were offered a different room. When asked why since they had our reservation months and months ago, no real answer, just here’s another room and since this one had air conditioning, pay more! We promptly said no, it’s your fault you over booked and now we are forced to move rooms after one night. We didn’t pay more and when we went into the bungalow, the owner turned off the air conditioning! We asked why and were told that since we were not going to pay for it, the power is off. Again, we said you are inconveniencing us so no, turn it on. They did after 2 times asking.
The next day we had all bags packed and said when our room was ready, please move the bags into our actual room as we were not going to wait around. When we arrived back, our bags were not in the room and we had to try to find the owner to find our bags!!! They were locked the the first room and they could not find the key. After 35 minutes, the key was finally located and we had to move the bags ourselves. Not cool!
The new room had a broken fan so they had to get us fans, both old and dirty and with only 2 outlets, we had to chose between fan, fridge, or charging our phones. We asked twice for a multi-plug extension cord and finally got it. Lastly, the bathroom smelt like suave so the poured strong chemicals down the drain.
The place needs work for sure.
