住宿景觀

尼基海灘精品度假村及 SPA (SHA Extra Plus 認證)的評價

5 out of 5
尼基海灘精品度假村及 SPA (SHA Extra Plus 認證)
96/3 Moo 2, Lipa Noi, Koh Samui, Surat Thani

評價

8.8

優異

10 分評分,優異;248 則評價中有 140 則" "
8 分評分,不錯;248 則評價中有 72 則" "
6 分評分,一般;248 則評價中有 25 則" "
4 分評分,欠佳;248 則評價中有 9 則" "
2 分評分,很差;248 則評價中有 2 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A family friendly resort with offer of some water sports free of charge. A beautiful sunset view at the beach. It takes quite a while to the city shopping mall.
於 2019 年 12 月住了 4 晚
Front Office Manager 於 2020年1月5日的回應
Thanks very much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking your valuable time to give feedback as well. We hope you return so we get the opportunity to serve you again!

10/10 優異

CHINGYA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 2 晚
Bruce 於 2019年5月9日的回應
Thank you for staying with us at Nikki Beach Resort and Spa, Koh Samui, and thanks for taking time to give us a feedback score!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
靠近海滩,服务态度友善
房间设于泳池边,游泳方便。员工态度亲切主动。周末酒吧有活动,只适合年轻人。由于地处海边,房间用品感觉潮湿。由于客房少,餐厅食物品种较少。地点偏僻,出入不方便。出租车费用相对较高。如果可以提供当地水果或小食出售会较好,不会觉得食品太单调。
於 2018 年 7 月住了 2 晚

10/10 優異

cindy (taipei)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常棒的飯店
房間非常舒適,床非常好睡,泳池很棒,海灘就在旁邊,有一位會說中文的員工april,幫了很多忙。 早餐內容有些簡單,最後一天有要求早餐盒,結果沒有準備,臨時拿了酸奶和水果就走了,這是美中不足的地方。 下次有機會還會入住!
於 2018 年 6 月住了 2 晚

8/10 不錯

Chi Jung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
以蘇梅物價太高
環境不錯,但食物跟酒的費用非常貴
Tom // Online Account Manager 於 2018年4月11日的回應
Dear Chi Jung On, Thank you very much for your feedback! Hopefully to seeing you at Nikki Beach Resort Koh Samui again soon. Best Regards,

8/10 不錯

Tat Kwong

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Worth to spend your holiday in Nikki Beach Samui
The location is far away from the central of Samui. And the transportation fee which is expensive. Around 800 - 1000 THB for single journey. So that better to rent a car for cost saving and convenience. There is only one restaurant in the resort and the food still have a big room for improvement. The hotel environment is excellent and I am sure you will enjoy the DJ at the pool side if you a music lover. The staff is so great there, you will see there smile face everywhere and anytime. This is a wonderful place if you enjoy in a peaceful hotel just along side at the beach.
Tom // Online Account Manager 於 2018年4月25日的回應
Dear Tat Kwong, Thank you for taking your time to share your experience with us. We are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves.We hope to be able to welcome you back very soon.

10/10 優異

tak shun

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
有啲遠 唔近中心 但自駕游比較方便

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

Simone Desiree Van

讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 4 月住了 1 晚
Nikki Beach Resort & Spa Koh Samui 於 2024年4月14日的回應
Dear Simone Desiree Van,We are deeply sorry to learn that your experience with us was not as exceptional as we would have hoped. It is truly important to us that all our guests have a comfortable and enjoyable stay with us and we regret that we have let you down on this occasion. Best regards,The team at Nikki Beach Resort & Spa Koh Samui

10/10 優異

Wendy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort, the beach club is so fun!
於 2024 年 2 月住了 3 晚
Nikki Beach Resort & Spa Koh Samui 於 2024年3月23日的回應
Dear Wendy,Thank you for the great rating and comment! Wish to see you soon and until then...Keep Celebrating Life! Best Regards, The team at Nikki Beach Resort & Spa Koh Samui

8/10 不錯

Aaron

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
We had the honeymoon suite which looked directly over the water. The view was amazing. 30 meters from the beach, which is tiny, but lovely to swim in. I should have done my research a bit better as this particular suite is the closest to the 'Day Club' and loud music plays from noon until sunset. The service was friendly and attentive.
於 2024 年 2 月住了 4 晚
Nikki Beach Resort & Spa Koh Samui 於 2024年3月16日的回應
Dear Aaron,Thank you for sharing your experience. We're delighted to hear that you enjoyed the view from our honeymoon suite and found the beach lovely for swimming. However, we apologize for any inconvenience caused by the proximity to the 'Beach Club' and the loud music. We appreciate your understanding and are pleased that you found our service friendly and attentive. We hope to have the pleasure of welcoming you back for a more peaceful stay in the future.Warm regards,All the team at Nikki Beach Resort & Spa Koh Samui

6/10 一般

perry

於 2024 年 1 月住了 2 晚
Nikki Beach Resort & Spa Koh Samui 於 2024年2月1日的回應
Dear Perry,Thank you for your feedback! We look forward to welcoming you again in the near future!Best regards,The team at Nikki Beach Resort & Spa Koh Samui

8/10 不錯

omar

多人同遊
讚好:住宿狀況
於 2024 年 1 月住了 5 晚
Nikki Beach Resort & Spa Koh Samui 於 2024年1月15日的回應
Dear Omar,Thank you for the great rating and comment! Wish to see you soon and until then...Keep Celebrating Life! Best Regards, The team at Nikki Beach Resort & Spa Koh Samui

10/10 優異

Christopher

多人同遊
讚好:整潔度、職員與服務和客房舒適度
Lækkert hotel - det trænger dog til renovering hist og her.
於 2024 年 1 月住了 1 晚

6/10 一般

Kristofer

讚好:整潔度和職員與服務
不滿:客房舒適度
於 2023 年 12 月住了 4 晚

10/10 優異

Svein Olav

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super and quiet.
On the quieter side of the island. Close to the Lipa Noi Port, which is great if you are going to the mainland by car and Raja Ferry. Fantastic room! Great pools. Nice beach.
於 2023 年 12 月住了 1 晚
Nikki Beach Resort & Spa Koh Samui 於 2023年12月17日的回應
Dear Svein Olav,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our location on the quieter side of the island.We look forward to the next time we’re able to serve you again. Have a wonderful day!All the best,The team at Nikki Beach Resort & Spa Koh Samui

8/10 不錯

yann

讚好:整潔度、住宿狀況和客房舒適度
Hôtel sympa et calme
La piscine
Notre petite villa
Accès à la plage
Autre accès à la plage
於 2023 年 11 月住了 6 晚
Nikki Beach Resort & Spa Koh Samui 於 2023年11月23日的回應
Dear Yann,We’re thrilled you had such a great time at Nikki Beach Resort & Spa Koh SamuiWe hope to have you back soon! Until then…Keep Celebrating Life! Kind Regards, The staff at Nikki Beach Resort & Spa Koh Samui

10/10 優異

Nina

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Nikki Beach Resort & Spa Koh Samui 於 2023年11月17日的回應
Dear Nina,Thanks for giving us a 5-star review and for choosing to stay with us on your recent trip Koh SamuiAll the Best,The team at Nikki Beach Resort & Spa Koh Samui

10/10 優異

junko

讚好:整潔度、職員與服務、設施服務和住宿狀況
サンセットは本当に綺麗! 1回はあのロケーションを体感して欲しい綺麗さです。 カップルにとてもおすすめします。 素敵な時間を過ごせると思います。
於 2023 年 8 月住了 3 晚
Marketing Department 於 2023年9月7日的回應
Dear Junko, It is always amazing to hear that we’ve been successful in our goal of providing our guests with the best possible experience. Thank you for giving us the chance to serve you. Wish to see you again soon, until then...keep Celebrating Life! All the Best,The team at Nikki Beach Resort & Spa Koh Samui

6/10 一般

Daniela

多人同遊
讚好:整潔度、設施服務和住宿狀況
It is not ideal that the fridge is next to the head area of the bed, as it is very loud and disturbs, when sleeping. The next supermarket ist very far away and also, the area itself is quite lonesome.
於 2023 年 7 月住了 5 晚
Zong 於 2023年8月5日的回應
Dear Daniela,We are disappointed to see you have not fully enjoyed your time spent at our resort. Please notethat your feedback is valued and have been shared with the relevant department leader.We would like to hear more about your experience.Kind Regards,The team at Nikki Beach Resort & Spa Koh Samui

10/10 優異

CAROLINE

於 2023 年 6 月住了 3 晚
Zong 於 2023年7月3日的回應
Dear Caroline,Thanks for giving us a 5-star review! Thank you for choosing to stay with us on your recent trip toKoh Samui.Kind regards,All the staff at Nikki Beach Resort & Spa Koh Samui

10/10 優異

Danielle

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The hotel and resort are impeccable, really top quality. I stayed here for a couple of nights of luxury and that was plenty because there isn’t that much to do outside of the hotel. The prices are extremely high for Thailand for food and drink, but I guess that’s to expect when paying for the name of Nikki Beach!
於 2023 年 5 月住了 2 晚
Zong 於 2023年5月29日的回應
Dear Danielle, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our resort. We find it to be a favorite among many of our guests. We look forward to welcoming you again in the near future to take great care of you! All the bestNikki Beach Resort & Spa Koh Samui

10/10 優異

Monica

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel!
於 2023 年 5 月住了 5 晚
Zong 於 2023年5月20日的回應
Dear Monica, Thanks so much for sharing! When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon, until then…Keep Celebrating Life! Kind Regards, The team at Nikki Beach Koh Samui

8/10 不錯

Shin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
静かで落ち着けるホテルですが、施設内の料金が高い。食事は朝食以外は他のレストランでしました。スパでオイルマッサージをしましたが、高い料金の割には技術がない。
於 2023 年 5 月住了 2 晚
Zong 於 2023年5月20日的回應
Dear Shin, Thank you for the rating and your feedback! We are sorry to learn that we did not quite meet your expectations and hope for the opportunity to recover your experience in the near future, until then...Keep Celebrating Life! Sincerely, The team at Nikki Beach Koh Samui

8/10 不錯

Per

讚好:整潔度、職員與服務和客房舒適度
Nikki beach övervintrat partyställe
Vi upplevde boende som mycket bra ! Städning helt ok men kunde vara mer kvalitet! Ojämnt och night service första kvällen var ok men sedan övergick i meningslös godis och vatten runt 17 och sedan inget mer ! Toalettpapper saknades mm ! Underbar pool utanför boende men övrigt poolområde för nikki beach club med hög musik och party ! Frukosten medioker i sliten miljö ! Nej ryck upp stället och satsa på kvalitet rakt igenom!
於 2023 年 2 月住了 4 晚
Nikki Beach Koh Samui Team 於 2023年3月22日的回應
Dear Per,Thank you very much for taking the time to review your recent experience and for the constructive feedback.It is most disappointing to read that we missed the mark with meeting your expectations during your stay atour property. We would like to apologize for any hassle you faced during your accommodation. Rest assuredthat we have addressed these with the relevant department and immediate actions will be taken. We hopeto get the opportunity to welcome you back and restore your faith in the product.Kind regards,Nikki Beach Koh Samui Team

8/10 不錯

Sylvain

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Le menu au restaurant Escape pour le souper aurait à être amélioré et le service au restaurant Escape aussi. A l’arrivé souvent c’est ok mais nous sommes souvent laissés à nous meme par la suite, on doit demander pour du service. La qualité de la bouffe n’est pas digne du site et de la Thaïlande
於 2023 年 1 月住了 3 晚
Nikki Beach Koh Samui Team 於 2023年3月24日的回應
Dear Sylvain,Thank you for the rating and your feedback!We are sorry to learn that we did not quite meet your expectations and hope for the opportunity torecover your experience in the near future, until then..Keep Celebrating Life!Sincerely,Nikki Beach Koh Samui Team

8/10 不錯

真實旅客

讚好:職員與服務和客房舒適度
Some things great some not
Loved the room by the pool on the grand floor ,amazing space just to chill outside of the room .Breakfast was superb could not fault it ,dinner very limited choices and overpriced for what it is .Amazing service especially from the male waiter with little pony tail an asset to this place ! In rainy season the hotel is pretty much empty so there is no pool party really ,if that’s what you looking for .The DJ is there but literally couple of ppl about .The sun beds at that main pool really need replacing ,dirty and broken never have I seen beds like this on Nikki beach .
於 2022 年 12 月住了 2 晚

10/10 優異

SAKIE (shinagawa)

讚好:整潔度、職員與服務、設施服務和住宿狀況

8/10 不錯

Avner

於 2022 年 10 月住了 2 晚
Nikki Beach Koh Samui Team 於 2022年10月18日的回應
Thank you for your feedback. We hope to welcome you back again soon.

10/10 優異

Sergio

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Un paraíso q tiene su precio
Un resort estupendo
Exterior de la habitación
Porche de la habitación
Piscina
Vistas desde la piscina
於 2022 年 8 月住了 2 晚
Nikki Beach Koh Samui Team 於 2022年9月11日的回應
Dear Sergio,Thank you for this excellent rating and review!We are pleased that you enjoyed the stay with us.We wish to see you soon.Until then...keep Celebrating Life!Best Regards,

6/10 一般

Anita

家人同遊
讚好:整潔度和職員與服務
不滿:設施服務
Great hotel, some of the facilities are now very tired and in need of repair (broken tiles in swimming pool, broken kayak (there is only 1) etc. Hotel is very distant from anywhere and restaurant in the evening is appalling (food on 3 occasions was badly cooked and burnt). In need of some TLC and a new chef for the evening restaurant
於 2022 年 8 月住了 4 晚
APRIL ZHANG 於 2022年8月22日的回應
Dear ,Thank you for taking the time to rate us! We are sad to see you have not fully enjoyed your time spent at our resort. We hope to see you soon to recover your experience and until then...Keep Celebrating Life! Best,

10/10 優異

Tony

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Some of the housekeeping staff were rude, there was a number of geckos not that it was the staff’s fault, sometimes the food I wanted wasn’t available, and I slept horrible one night because of the lack of AC. But, the food was very good and the pools were very clean and nice. Additionally, the staff working at the restaurants were very easygoing and lovely to spend time with. Props to them for elevating the experience of my trip.
於 2022 年 7 月住了 3 晚
John 於 2022年7月29日的回應
Dear Tony, Thank you for your kind feedback following your latest stay at Nikki Beach Koh Samui. I am pleased that you enjoyed the food and cleanliness. Our team aims to deliver seamless and exceptional service, and it is with great pleasure that I will pass on your kind words to the restaurant team as this sort of feedback will no doubt brighten their day. Please rest assured that your comment have been shared with the respective head of department and will do our best to make your future stay stress-free and comfortable. Best Regards, John Hotel Manager

10/10 優異

Ramon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 2 晚
Nikki Beach Koh Samui Team 於 2022年6月17日的回應
Thank you for your sharing 10 stars feedback with us. We appreciate that.

10/10 優異

M Ghangaa (Singapore)

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
N/a
於 2022 年 5 月住了 4 晚
Nikki Beach Koh Samui Team 於 2022年6月17日的回應
Thank you for your sharing 5 stars with us. We appreciate that.

10/10 優異

Hesam

於 2022 年 3 月住了 2 晚
Nikki Beach Team 於 2022年4月4日的回應
Dear Hesam, Thank you for the awesome rating! Wish to see you soon and until then...Keep Celebrating Life! Best regards,

10/10 優異

Andrew

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 5 晚
Nikki Beach Koh Samui Team 於 2022年2月24日的回應
Dear Andrew, Thank you for the awesome rating! Wish to see you soon and until then...Keep Celebrating Life! Best Regards,

4/10 欠佳

真實旅客

伴侶同遊
不滿:整潔度、職員與服務和設施服務
เลือกมาพักเพราะอ่านจากรีวิวมาว่าวิวดี บริการดี มีบาร์ดี อาหารอร่อย .... แต่สิ่งที่เจอคือความไม่พร้อมจะให้บริการลูกค้าในทุกด้าน พนักงานไม่พร้อมที่จะบริการ ไม่มีการอธิบาย คำแนะนำที่เหมาะสมในการเข้าพัก พื้นห้องพักไม่สะอาด มินิบาร์ถูกเอาออกหมด บริเวณ pool bar ที่นั่งชมพระอาทิตย์ตก ไม่มีการตั้งเบาะ/หมอน อย่างในรูปที่รีวิว บาร์ปิด อาหารเช้าเป็นแบบสั่ง ดูเหมือนมีหลายอย่าง แต่จริงมีเพียงข้าว แป้ง ไข่ ผลไม้ แทบไม่มีเนื้อสัตว์.... ส่วนที่ดีคือการออกแบบที่พัก ห้องพัก และบรรยากาศโดยรอบได้ดีสวยงาม อยู่ริมหาดเห็นพระอาทิตย์ตก มีเรือคายัค paddle board ให้เล่นฟรี......เท่าที่สังเกตดูก้อมีลูกค้าหลายกลุ่ม น่าจะเกือบสิบห้อง ในสถานการณ์โควิดแบบนี้ ก้อยังดีกว่าหลายแห่งที่ไม่มีลูกค้าเลย ถึงแม้จะอยู่ในภาวะยากลำบาก แต่หากบริหารจัดการให้ดี ก้อยังสามารถประหยัดค่าใช้จ่าย สร้างรายได้ และสร้างความประทับใจให้ลูกค้าชาวไทยได้ เพราะคนไทยเองส่วนนึงที่ไม่สามารถเดินทางท่องเที่ยวต่างประเทศได้ ก้อต้องมาท่องเที่ยวในประเทศแทน แต่หากบริการแบบนี้ คงยากที่จะทำให้ลูกค้ากลับมาใช้บริการอีก
於 2020 年 11 月住了 1 晚
Shaun 於 2020年11月22日的回應
Dear Khun Phanloet, It was a pleasure to talk with you personally about your experience and we thank you again as we appreciate your understanding. We continue to strive to improve upon our guest experience and your feedback is important to us as we continuously look at ways to make our guests stay special. We do sincerely apologize for any inconveniences caused during your stay and we look forward to have you both exploring our Resort again soon. We are here to look after you to create wonderful memorable moments in Koh Samui. Please do let us know when you travel again as we are here should you need our assistance for your next booking. Thank you again for taking time to share with all your beautiful photos as we truly appreciate the support. We look forward to see you again in the near future. Kind regards, Shaun

10/10 優異

Niall

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We were there just when the covid-19 was happening but the staff couldn’t of been more helpful to us. As we got isolated to the resort the staff went out of the way to do things for us and make our stay as enjoyable as it possibly could be. From setting up a special dinner down at the beach to just always making sure we had all we needed.
於 2020 年 3 月住了 12 晚
Shaun 於 2020年11月22日的回應
Thank you again for staying with us Niall. We appreciate your feedback and look very much for your next stay with us at Nikki Beach Resort and Spa, Koh Samui. We hope you return so we get the opportunity to serve you again!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Au mérite de ses étoiles
Séjour de 8 nuits dans ce magnifique établissement. Situé sur la côté calme de l'île, la détente est parfaite. A savoir qu'a 50m de l'hôtel, vous avez la possibilité de louer des scooters pour environ 5euros par jours. L'hôtel met à disposition des vélos pour ceux qui le souhaitent. Le service est au top et la qualité des repas excellent. Le petit déjeuner est à l'attente de cet établissement. Pour ceux qui prennent une chambre avec PoolAcess, c'est le côté plus calme est privatif. Pour ceux qui aiment la musique et la fête, vous avez la possibilité de la PoolParty et les soirées à thèmes. Couché de soleil tous les soirs avec une superbe vue. Comme les autres Hôtels de la chaîne, celui de Koh Samui est au top.
於 2020 年 3 月住了 2 晚

8/10 不錯

真實旅客

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
all staff here serve the customer with spirit service (look at my eye, smile , say "Sawadee Kha'" ) and very active to respond to my questions/requests. Place and room are good for relaxing and for Holliday
於 2020 年 3 月住了 1 晚
Room Division Manager 於 2020年3月31日的回應
Thanks very much for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking your valuable time to give feedback as well. We hope you return so we get the opportunity to serve you again!

10/10 優異

Nawel

於 2020 年 3 月住了 2 晚

10/10 優異

Jose Manuel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
classe
Hotel très confortable avec un service de qualité et un personnel très attentif. Le design de l'hotel ainsi que son emplacement tranquille our apprécier des magnifiques coucher de soleil.
於 2020 年 3 月住了 1 晚
Front Office Manager 於 2020年3月25日的回應
Thank you for your choosing to stay with us. We hope you have a memorable time at Nikki Beach Resort & Spa and on the island. We hope you come back and stay with us again if given the chance.

10/10 優異

claudio

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy bonito. Excelente atención
於 2020 年 1 月住了 6 晚
Front Office Manager 於 2020年2月17日的回應
Thank you for your point 10 out of 10 and thank you for you choosing us during your vacation. We sincerely hope that you well taken by our staff. It would be our pleasure to welcome you back for your future travels to Samui.

8/10 不錯

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Schönes Hotel mit freundlichem Service
Nur die Preislage im Restaurant ist recht stramm da sollte das Management mal drüber nachdenken wenn da kaum jemand ist .
於 2020 年 1 月住了 4 晚
Bruce 於 2020年2月12日的回應
Hello Thomas and thanks first of all for staying with us at Nikki Beach Resort and Spa, Koh Samui. Thanks for taking the time to offer feedback regarding your experience as well. We indeed take it very seriously and constructively utilize the feedback to help make our team and resources as perfect as possible. We certainly hope you return so we can serve you again and make your stay perfect in every way. By the way, Thomas, offer various food and beverage discount programs for our resort guests, I hope you get the chance to take full advantage of this as well!

6/10 一般

Kamilya

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Good hotel for companies and parties
The hotel is pretty good. We like territory of the hotel. Nice service. outstanding views. As a big minus Is the cousin of the hotel. Everything is not delicious. Need to find somewhere to eat or food delivery. The furniture and the rooms need to be renovate. The beach is too small(((
於 2020 年 1 月住了 9 晚

8/10 不錯

sevki serkan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚
Front Office Manager 於 2020年2月13日的回應
Thank you for your 8 out of 10. And thank you for chose our hotel as your holiday home. We'd love you back in our service and we can impress again.

10/10 優異

Niina-Maria Pauliina

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 8 晚
Front Office Manager 於 2020年2月13日的回應
Thank you for your favorable reply. We are looking forward to welcoming you and can impress again.

10/10 優異

c

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Love it
The hotel was fantastic. Everything about it was amazing
於 2019 年 12 月住了 3 晚
Front Office Manager 於 2019年12月22日的回應
Thanks a lot for staying with us at Nikki Beach Resort Koh Samui. We hope you get the chance to return so we can serve you again!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 3 晚
Bruce 於 2019年12月17日的回應
Greetings, thank you very much for being our guest at Nikki Beach Resort and Spa, Koh Samui! And thanks also for granting us 5 star rating, we are happy that you enjoyed everything!

6/10 一般

Henry

多人同遊
讚好:整潔度
Amazing views but blant food
The location is very secluded for those who just want a relaxing trip and the views are amazing. Everything looked amazing but the food nightmare started on the same night I ordered a noodle soup but got fusili pasta instead. I tried telling to the waiter but he didn't understand and I was to hungry to complain even further. I tried to tell in the reciption next morning everything I got was "Thank you for telling us, sorry" no discount or refund... Then we tried ordering things from the menu one night but the kitchen said that there was a new menu and tried telling us over the phone what was available but we wanted to new menu so the connected us to the reception that came with the old menu so we called again after the new menu and the connected us to the reception again that said we needed to talk to the kitchen after waiting 2 hours we called again and wanted to talk to a manager because they seemed just to understand simple English (not the service staff fault so I won't write down their names) but they just came with the old menu again so we were so tired of this and went to another restaurant called orion nearby that was amazing. They should focus on getting better food service rather than scolding the staff in front of the guest just because a table was put in the wrong way? And they offered oss sparkling water for dinner and when the bill came is was 320 bhat? Unacceptable don't offer water and then bill it.
"noodle soup"
Most expensive sparkling water I ever had
Nice pool
Nice villa
於 2019 年 12 月住了 7 晚
Bruce 於 2020年1月2日的回應
Hello, first please allow me to say thank you very much for staying with us at Nikki Beach Koh Samui Resort and Spa. Thanks for the nice feedback about the location and views as well! It sounds like your culinary experience was not amazing and I truly apologize for that. The entire team is working very hard to make it right for everyone. Yes we indeed utilize fusilli pasta in our chicken noodle soup, we will be sure to note this on our menu in the future in hopes of limiting any confusion. I also apologize for any miscommunication about the menus. We generally get really good reviews regarding staff, service, and food quality. We also as managers go out of our way to put staff before us in all ways, we have a very loyal staff, many have been with us since we opened10 years ago, mostly because of the positive communication we have with one another. It really is a family atmosphere between all staff and managers here. As far as being charged for sparkling water this is standard practice in the industry, because of your attention to this we are looking at the way we present this product to the guest to make sure there is a mutual understanding that it is not a complimentary product. We sincerely hope that you can join us again in the future so we can insure your stay is 100% perfect, as it should be! Thanks again!