The policy at the reception is not customer-oriented at all. When we arrived after dark, we were told that there were many guests staying at the resort and hence they had to give us a room right at the top of the development on a steep hill. I said we booked a sunset villa and the reply was that the sunset was still visible from that room. 'Perhaps you can try the room for one night first,' the receptionist added. I refused and demanded a room on the beach. The receptionist checked and within a few seconds said that a room right on the edge of the beach was available. It was obvious that they originally wanted us to take the other room, so as to leave the better rooms available to attract any walk-in guests. The beach called Jansom Bay is tiny, maybe 20 meters across. Though it's a private beach, it's so small that hotel guests alone are enough to make it very tightly packed. We didn't use the beach at all during our stay, and went elsewhere for more space and quietude. Overall, this place is not worth its steep price at all. Better value for money is right next to it at Sensi Paradise, where the beach-side restaurant is much better too. Its beach is public but much bigger, and if you want greater quietude, you can walk to Sai Nuan beach via Charm Churee in 20 minutes or so, or take a long-tail boat to some other beach. Not happy with Jansom Bay, we took both options and, in retrospect, might as well have stayed at Sensi Paradise instead.