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"The hotel is rather new and it is very well organized with the staff going overboard when it comes to hospitality. The rooms are where the hotel really shines. The decor, lighting, automatic shades, sunlight dimming opaque curtains, motion sensitive area lighting, a bath shower which drowns the guest in a warm watery embrace. There is a lot to like about the rooms. The regular fare is all there including a 70-65 inch TV, but I did not watch anything on it to know its pluses or minuses. The restaurant downstairs does a good job, but where the Yayavar restaurant can indeed improve its service is in two areas - 1. Do not overcook the veggies in the buffet menu. The string beans were cooked so much, they had turned chewy. One ought to be able to feel a slight crunchiness from the veggies. 2. The F&B staff is so focused on providing an exemplary service that it sometimes feels somewhat intrusive. They should allow a guest to enjoy their meal in peace rather than have to answer a question about how the food is every 3-4 minutes. They should keep the conversations to a minimum unless a guest truly wants a lengthy dialog on anything. One positive thing I noticed is that the F&B staff remembers guest preferences and does check if they want their fav upon a second visit to the restaurant onwards. The housekeeping staff leaves no stones unturned in giving you a room which is spic and span. Other than a couple of minor irritants, my stay was very very good."

"Clean, quiet , very courteous staff, numerous facilities and a number of restaurants and bars to choose from!"

"Excellent service and attentive staff. Only downside was dust mites in pillows. "

"Everything was perfect. Great staff great atmosphere and great overall experience! "

"Spent 4 nights at the ITC Royal Bengal with two young kids. We were thoroughly impressed by the property, the food but more so the service. During breakfast, the executive chef Mr Ranvijay personally came up and enquired how we were doing. When he saw we have a baby with us, he gave us his personal number so that we can ask for anything for the baby. Which we did and they were always delivered to us right on time. We can't thank him enough for his help. I am going to stay at this place every time I am in Kolkata."

"Good"

"Great breakfast Room clean but tired "

"It was very clean and rooms were spacious "

"Comfortable room, very clean, a bit small. Breakfast not so good. But overall a good value for money. And located nearby the airport. "