Chalets in Kollam District

" Quick take: Flights delayed by snow, booking chaos, hotel staff saved the night, food mostly great, New Year’s Eve service not so much. • Booking mess: Booked through MakeMyTrip, had to cancel last minute because of snow. Hotel said they canceled without fees, MakeMyTrip tried to charge us anyway — classic “blame the app” move. • Front desk hero: At 10 PM, after many calls, Amrutha at reception was a superstar. She tried everything to help, even phoned higher-ups. We finally rebooked on the spot via Expedia. • Food and staff: Restaurant food was excellent. Mohanan (chai master), Rahul, and others were standout people who made the meal better. • NYE fail: On Dec 31 we waited over an hour plus for dinner, had to remind staff multiple times, and many menu items were unavailable. Charging premium prices for slow service felt wrong. • Rooms: Clean and well kept. Small gripe — only two towels; bring a third if you like luxury. Overall: Solid stay thanks to great staff, but watch out for booking platform drama and avoid dining on NYE unless you like long waits."

"Fantastic stay! Food was excellent "

"A real 5 star experience "

"Very good location and great staff. I would recommend for families "

"Very friendly, helpful staff. Very responsive to emails prior to arrival. Beautiful grounds and boat rides available from site. Decent size pool."

"Really clean room, attentive and helpful staff. Would definitely recommend."

"We’re from Australia and cycling the world ( 5 years so far!) We were truly welcomed which is always a pleasurable experience and up graded to a room with a spectacular ocean view! All the staff made sure we had a fantastic stay and we certainly did! Highly recommend!"

"I stopped over for 1 night en route to Varkala Beach. The hotel is very clean, the King Suite is very spacious. Rooftop bar and restaurant thoroughly recommended. Would stay again."

"clean rooms, friendly staff, there were bit confusion about breakfast, we had paid via expedia app, which was not communicated to hotel, which was resolved later."