Kootenay Lake

Nice upgrade for my honey's 50th birthday to the Penthouse.However customer service other than that is a hard no. They left 2 dirty room service trays in the hallways for more than 12 hours on both days. Service is slow to bring you items. Room service breakfast is not something I would recommend. Besides the meh food, the girl taking the room service orders level of service was about the same. Besides not knowing the menu, the order times she gave were incorrect. The Checkin guy was condescending and pretentious. Honestly, the only thing that saved this trip for me was the room upgrade itself. I do not recommend this place to stay if you are looking for a good spoiling, but do if you don't care about having a good experience.

Staff were really polite and service-oriented. The room was lovely, clean, great view and good amenities. The hotel is in a fabulous location. Walking distance to main attractions. The indoor pool was fantastic, and the outdoor fire pits and hot tub felt luxurious.

We stayed for 5 days. We had excellent room service for dinner and breakfast. Our room was comfortable, quiet, clean and the heating and air conditioning worked well. The staff were all professional, friendly and helpful. The hotel is very central and located right by the water. There were many options around for food, drinks and coffee!