This hotel was significantly worse than the pictures would lead you to believe. It had potential, but there were too many issues to overlook. We got the room upgraded for comfort beds, and only one of the two double mattresses was actually softer, and only barely. The regular mattress was basically just a piece of fabric right over the springs underneath and quite hard.
The carpet seemed dirty and after cleaning up, I looked under the bed to find a disgusting unknown food item. The furniture was dusty. The towel rack was falling off the wall and overall the bathroom just made no sense. The tub was too high off the ground and felt precarious climbing in and out. The shampoo was locked in a slot next to the sink while the hand and body wash, which was the same tube for some reason, was locked into a slot in the shower. You have to open the shower door to access the soap next to the sink while showering, which was just a bizarre configuration. We ran out of soap on the last day and had to ask for more, but that required the cleaning staff to enter the room and unlock the soap at a time in the morning where we really wanted more privacy.
Breakfast was ok, but not great and your money is better off being spent at any number of the places along the walk to old town. They ran out of towels one of the two times we asked and didnt have drinkable tap water for most of our stay. Overall, quite disappointing and shocking to see this listed as a 4 star hotel.