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"We couldn’t try the breakfast because it was fully booked. The hotel has self-service laundry facilities available. The staffs are helpful and polite."

"The best thing about this hotel is by far the Mt. Fuji view. If you're staying here make sure you book a room with the mountain view. "

"Breakfast good. Spa was terrible. A sheet departing tables and the entire time staff was loud. On the phone talking SO loudly I finally had to tell them to please be quiet. The elevator kept pinging every 10 seconds. It was a real shame . It was expensive and was shocked at how loud and rude the female on the phone was. Most the Japanese people have been lovely. Not this one. "

"Wonderful experience overall. Onsen was lovely especially having the open air bath in the room...all baths give a different vibe but all relaxing. Really enjoyed the Kaiseki but would've been great if they did allow you to report food allergies in advance so they could adjust menu. With my shellfish Allergy one meal set was very limiting. So next time probably wouldn't add that to the experience. Staff were friendly. The view from the room of the lake was amazing ..view of Mount Fuji from the observation deck was awesome. Overall a very relaxing stay...would definitely come again and very happy we stopped here on our trip to Japan."

"The hotel has a brilliant location with views over the lake and Mt. Fuji. The hotel was probably at its best 20 + years ago but seems dated now. There were damaged fittings in the ceiling, the tech is poor (shaky WiFi, TV not able to cast etc) and such a large amount of floor space taken up by unused communal areas. Had half board and it was getting a bit repetitive after the third day."

"It’s even better than you expect. We had a clear day and I sat in awe of Fuji in the most immaculate room I’ve ever stayed in. Everything was impeccable. Everything."

"Amazing place with out of this world amenities and the friendliest staff. Really enjoyed this onsen experience and would recommend it to anyone."

"Amazing Onsen and theme park"

"The best hotel we have stayed. Thoughtful activities and you can’t get a better view of Mount Fuji from your own room 24/7."