Thank you for your feedback. We understand the inconvenience of not allowing takeout and the limited food options. We're working to improve this for a better experience. We appreciate your input and hope to welcome you back soon.
Thank you for taking the time to write us a review. Firstly, we sincerely apologize for the delays and inconveniences you experienced during check-in and with the broken door lock in your room. Please rest assured that we had shared your experience directly with the head of department to address our check-in efficiency and door lock maintenance to prevent this from happening to other guests. We hope to welcome you back for a more positive stay in the near future.
2/10 很差
YUK WA
家人同遊
2023年9月1日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Check-in時間太長,要等半個鐘頭以上房間太殘舊設施跟唔上
YUK WA
於 2023 年 8 月住了 2 晚
Resort Management Team 於 2023年9月12日的回應
Thank you for your review. We are truly sorry for the unpleasant experience you had encountered during your stay with us. Your comments is important for us to to ensure that our guests' expectations are being met and exceeded. We hope to welcome you back for a more positive stay.
6/10 一般
chan
家人同遊
2023年8月24日
不似預期的5星級渡假酒店
今次帶同10女兒一同入住該酒店, 作為一家渡假酒店, 房間設施開始殘舊, 康樂設施亦没有5星級酒店應有的, 內設羽毛球場及乓兵球場都没有冷氣, 再加上酒店自己有CLUB HOUSE, 所有設施都與CLUB MEMBER share, 人流很多, 所以没有渡假感覺, 安排給小朋友的活動, 亦没有吸引力. 唯一方便就是hotel 內的碼頭, 可即日book island hopping.
chan
於 2023 年 8 月住了 3 晚
10/10 優異
Chan
2023年8月24日
讚好:整潔度、職員與服務和住宿狀況
good
Chan
於 2023 年 8 月住了 5 晚
10/10 優異
Chiu Kin
2023年8月14日
Chiu Kin
於 2023 年 8 月住了 1 晚
10/10 優異
Yuen Yee Queenie
親子同遊
2023年7月28日
讚好:整潔度、設施服務和住宿狀況
Near to airport, beautiful resort, family friendly.
Yuen Yee Queenie
於 2023 年 7 月住了 3 晚
6/10 一般
真實旅客
家人同遊
2023年7月27日
Need to improve
Great location, sunset view is good, great shower head
But the room overall is a bit old, wifi is weak, the staff/room cleaner did not really clean out the leftover food from the last customer on the carpet
真實旅客
於 2023 年 7 月住了 2 晚
General Manager 於 2023年8月14日的回應
Thank you for staying with us and for sharing with us your review. Our sincere apology on the shortcomings that you had experienced. All your comments had been taken note for our team's further attention. We hope to be given another opportunity to welcome you back for a more positive stay.
6/10 一般
Wai Hang
家人同遊
2023年4月15日
讚好:職員與服務
房間有些舊須要翻新和加一些UBS插頭
Wai Hang
於 2023 年 4 月住了 4 晚
Resort Management Team 於 2023年4月18日的回應
Thank you for your review and the suggestion on the USB plugs. Have shared your view with the team accordingly.
6/10 一般
Leeling
2023年1月29日
Leeling
於 2023 年 1 月住了 1 晚
Resort Management Team 於 2023年1月31日的回應
Thank you for your review
10/10 優異
YIN MAN
家人同遊
2022年8月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The lobby is huge, nice environment, had snorkeling and golf course in hotel, very good.
YIN MAN
於 2022 年 8 月住了 2 晚
Resort Management Team 於 2022年8月25日的回應
Dear Yin Man,Thank you for your wonderful review and we are delighted to hear that you enjoyed your stay with us. We are looking forward to welcome you again soon. Regards,
10/10 優異
Ho
家人同遊
2022年6月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不错,可以享受短暂的休闲假日
Ho
於 2022 年 5 月住了 1 晚
The Management Team 於 2022年6月11日的回應
Dear Ho,
Thank you for your review.
10/10 優異
Joyce (Taoyuan)
家人同遊
2020年2月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
飯店氣氛很優閒,適合度假
Joyce
於 2020 年 2 月住了 2 晚
Anastasia 於 2020年2月22日的回應
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
Dear sir / madam,
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant stay with us. Thankyou for letting us know.
10/10 優異
真實旅客
2019年12月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 12 月住了 3 晚
Bryan 於 2020年1月7日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback.
Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort.
10/10 優異
CHIEN YI
多人同遊
2019年10月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHIEN YI
於 2019 年 10 月住了 3 晚
Bryan 於 2019年10月29日的回應
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu. We work hard to make our guests happy and appreciate your positive feedback.
8/10 不錯
HsinYi (Taiwan)
伴侶同遊
2019年10月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
東西好吃 可惜這次剛好遇到紅旗水母多多不能下海
HsinYi
於 2019 年 5 月住了 5 晚
Anastasia 於 2019年10月16日的回應
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu.We work hard to make our guests happy and appreciate your positive feedback. We’ll all be here to welcome you back. Your valuable feedback is our priority.
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
6/10 一般
luk
2019年7月18日
不滿:整潔度和客房舒適度
Need to improve
The room is dirty and old
And the swimming pool facility is old and dirty too
It only be 3 stars hotel
luk
於 2019 年 7 月住了 1 晚
Bryan 於 2019年7月18日的回應
Dear Sir / Madam,
We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant –stay with us. Thankyou for letting us know.
8/10 不錯
真實旅客
2019年6月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 6 月住了 4 晚
Bryan 於 2019年6月21日的回應
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu. We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we all be here to welcome you back. Your valuable feedback is our priority.
8/10 不錯
Chia-Mo
2019年2月3日
讚好:整潔度、住宿狀況和客房舒適度
Chia-Mo
於 2019 年 1 月住了 3 晚
Anastasia 於 2019年2月12日的回應
Thank you for your feedback.
10/10 優異
真實旅客
2019年1月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 12 月住了 2 晚
Angiela 於 2019年1月5日的回應
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Thanks for staying with us. We are delighted being the chosen hotel in your recent stay in Kota
Kinabalu.We work hard to make our guests happy and appreciate your positive feedback. It would be highly appreciated if you are planning a return –visit, we’ll all be here to welcome you back. Your valuable feedback is our priority. Looking forward to meet you again.
8/10 不錯
真實旅客
2018年12月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店環境優,床非常舒服。
真實旅客
於 2018 年 12 月住了 3 晚
Nisa 於 2018年12月25日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
10/10 優異
真實旅客
2018年11月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
難忘的渡假飯店,值得推薦。
真實旅客
於 2018 年 10 月住了 2 晚
Angiela 於 2018年11月14日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
Thanks for staying with us. We appreciate your feedback!
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
8/10 不錯
Wencheng
2018年11月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wencheng
於 2018 年 10 月住了 2 晚
Angiela 於 2018年11月6日的回應
Thanks for staying with us. We appreciate your feedback!
8/10 不錯
Phoebe (Hong kong)
2018年10月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice resort
Nice beach and staff. Provide pool side room although booking for sea view. Staff explain that can see the sea in a small angle in balcony. Not enough pool side chair. The inhouse price for spot service is a bit expensive when comparing with other. For example, bowling.
Phoebe
於 2018 年 10 月住了 4 晚
Angiela 於 2018年10月25日的回應
Thanks for staying with us. We appreciate your feedback!
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
10/10 優異
Teresa (hongkong)
2018年7月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常漂亮酒店
非常漂亮酒店,設備很齊, 還有托兒所,餐廳美食超級棒。
我們玩了兩天,還沒玩夠。
太陽下山太美了。
Teresa
於 2018 年 7 月住了 2 晚
Angiela 於 2018年7月23日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
10/10 優異
PO-HAN
2018年7月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很棒的住宿
很適合度假的酒店,會想再來入住
PO-HAN
於 2018 年 6 月住了 2 晚
Angiela 於 2018年7月13日的回應
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We are so happy to see our guest enjoying themselves and having fun with their friends and family here. It’s an honoured to received positive feedback from our beloved customers!
8/10 不錯
真實旅客
2018年6月23日
真實旅客
於 2018 年 6 月住了 1 晚
Angiela 於 2018年6月26日的回應
Thanks for staying with us. We appreciate your feedback!
8/10 不錯
Yuting
2018年5月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yuting
於 2018 年 5 月住了 2 晚
Angiela 於 2018年6月4日的回應
Thanks for staying with us. We appreciate your feedback!
10/10 優異
真實旅客
2018年5月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 5 月住了 3 晚
Angiela 於 2018年6月4日的回應
Thanks for staying with us. We appreciate your feedback!
10/10 優異
真實旅客
2018年5月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
環境舒適 , 設備難免失修 , C/P 值仍佳
真實旅客
Angiela 於 2018年6月4日的回應
Thanks for staying with us. We appreciate your feedback!
8/10 不錯
Yipei
2018年4月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Yipei
Susan 於 2018年4月19日的回應
Thank you for your feedback and we hope to have the pleasure to welcome you back to Sutera Harbour Resort
6/10 一般
CHEUNG LING
2018年4月8日
讚好:住宿狀況
太舊, receptionist 很難看到笑容, 完全不會考慮再去住
CHEUNG LING
Susan 於 2018年4月9日的回應
We’re sorry you were unhappy. We will work hard to fix the issue you experienced. Thanks for letting us know.
We apologize for the inconvenience rendered on your recent stay. The matter is addressed to The Management. Many thanks for the valuable feedback.
10/10 優異
Wing fong
2018年3月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
職員很有禮貌,環境優美
Wing fong
Alif 於 2018年3月30日的回應
Thankyou so much for the feedback, we are so happy for our guest plus we will try to improve and work hard to make our customer satisfy and happy while staying in our resorts.
We are sorry for the inconveniences rendered on your recent stay with us. Thank you for letting us know and we will work hard to improve and fix the issue.