客房景觀

Holiday Ao Nang Beach Resort Krabi的評價

4.5 out of 5
Holiday Ao Nang Beach Resort Krabi
123 Moo 3, Ao Nang, Muang, Krabi, Krabi

評價

8.4

很好

10 分評分,優異;277 則評價中有 138 則" "
8 分評分,不錯;277 則評價中有 77 則" "
6 分評分,一般;277 則評價中有 32 則" "
4 分評分,欠佳;277 則評價中有 16 則" "
2 分評分,很差;277 則評價中有 14 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

HOI WA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quiet and relax location
Location is a bit far from main street. It is a heaven for those want to have a quiet and relax vacation. There are night markets close by. It is convenient to have meals outside.
於 2023 年 4 月住了 3 晚
Addy 於 2023年4月26日的回應
Dear Hoi WaGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ We are delighted that you were able to have an overall exceptional experience and glad to hear that you enjoyed it.If you Have something to Help Please let me knowWith kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Pui Shan Angie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
寧靜,環境好
於 2023 年 3 月住了 3 晚
Addy 於 2023年3月10日的回應
Dear Pui Shan AngieGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Javier

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Is an awesome place with very noce people
於 2024 年 4 月住了 2 晚

10/10 優異

Natasha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a fabulous relaxing week. Lovely resort with great facilities. Excellent location.
於 2024 年 4 月住了 6 晚
Holiday Ao Nang Beach Resort 於 2024年5月2日的回應
Dear Natasha,Greetings from Holiday Ao Nang Beach Resort!We were absolutely delighted to see your 5-star rating and awesome feedback. Thank you for choosing to stay with us. It is fantastic to hear that you had a fabulous and relaxing week at our lovely resort. Additionally, we are pleased that you appreciate our great facilities and excellent location.We hope to welcome you back for another wonderful stay with us. Kind Regards, The Management Team

4/10 欠佳

Gulvinder Singh (Selangor)

伴侶同遊
讚好:住宿狀況
不滿:職員與服務
於 2024 年 4 月住了 3 晚

6/10 一般

Teresa

家人同遊
讚好:整潔度和住宿狀況
The room was quite big and the balcony as well. Poor internet.
於 2024 年 4 月住了 5 晚
Holiday Ao Nang Beach Resort 於 2024年4月28日的回應
Dear Teresa,Greetings from Holiday Ao Nang Beach Resort! Thank you for sharing your experience with us.We're pleased to hear that you found the room quite spacious, including the balcony. However, we have noted your feedback regarding the internet connection and will work diligently to improve it for the comfort of our guests.We hope to welcome you back for a much better stay.Best Regards,The Management Team

2/10 很差

Reece

家人同遊
Great hotel but promised a full minbar every day and this never happened once. As an alcoholic this was the most important thing to me and was the reason I booked the hotel. Without this advised feature I would have stayed elsewhere.
於 2024 年 4 月住了 5 晚
Holiday Ao Nang Beach Resort 於 2024年4月18日的回應
Dear Reece,Greetings from Holiday Ao Nang Beach Resort! Thank you for booking with us. We are writing to acknowledge receipt of your feedback regarding your recent stay with us.Firstly, we would like to express our gratitude for taking the time to share your feedback with us. We truly appreciate your candidness and acknowledge the disappointment you experienced due to the inconsistency in our minibar service. We understand that this was a crucial factor in your decision, and we sincerely apologize for the inconvenience caused.We are committed to addressing and rectifying any issues that may arise. We will review our minibar service procedures to ensure that such an incident does not recur in the future.We are truly sorry that your stay with us did not meet your expectations. We value all our guests and strive to provide the best possible experience. We hope that you will give us another chance to serve you better in the future.Kind regards,The management team

10/10 優異

Jimy

於 2024 年 4 月住了 4 晚
Holiday Ao Nang Beach Resort 於 2024年5月2日的回應
Dear Jimy,Greetings from Holiday Ao Nang Beach Resort!We would like to thank you for your stay and for giving us a 5/5 rating. We always aim to provide only the best customer service and experience to all our guests. It's great that you fully enjoyed your stay with us as reflected by your perfect rating.We hope to have you back for another lovely vacation with us.Kind Regards, The Management Team

4/10 欠佳

Anusiah

不滿:整潔度、職員與服務、設施服務和住宿狀況
Poor maintenance of the guestroom, air conditioned kept on tripping and was not working well, water shower not working well including the fan in the room. Staffs very unfriendly and rude especially at reception counters. Drinks and food very expensive. Only good thing, kids pool slide was superb and kids enjoyed it. Property need to buck up on their services and maintenance of the rooms.
於 2024 年 4 月住了 1 晚
Holiday Ao Nang Beach Resort 於 2024年4月18日的回應
Dear Anusiah,Greetings from Holiday Ao Nang Beach Resort! We are writing to express our gratitude for choosing to stay with us and sharing your experience.We were delighted to read that your kids enjoyed the kid's pool slide during your stay. However, we were saddened to hear about your concerns regarding the maintenance of the guestroom, the air conditioning, water shower, and fan issues, as well as the unfriendly behavior of some of our staff.At the Holiday Ao Nang Beach Resort, we strive to provide our guests with the highest level of service. We apologize for any inconvenience you may have experienced. We are currently reviewing the issues you raised, and we are taking immediate action to address them.Once again, thank you for your feedback which allows us to improve. We hope that you will consider giving us another chance to serve you with better service in the future.Kind regards,The management team

8/10 不錯

alan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely garden pool area . Relaxing hotel . Breakfast great choice. Friendly helpful staff . Location good but beach across road not for swimming.
於 2024 年 3 月住了 14 晚
addy 於 2024年4月1日的回應
Dear AlanGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 一般

Tayfun

親子同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
W
於 2024 年 3 月住了 3 晚
addy 於 2024年4月1日的回應
Dear TayfunGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Emma

Great spot to watch the sunset
於 2024 年 3 月住了 7 晚
addy 於 2024年4月1日的回應
Dear EmmaGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

TAKEOMI

於 2024 年 3 月住了 2 晚
Holiday Ao Nang Beach Resort 於 2024年4月18日的回應
Dear TAKEOMI,Greetings from Holiday Ao Nang Beach Resort!Thank you for booking our resort and for your nice rating. We value our guest's satisfaction and we are glad that you are among our highly satisfied guests as reflected in your rating. We aim for continuous improvement in our services and hope to welcome you back for an experience that deserves your perfect rating.Kind Regards, The Management Team

6/10 一般

Camryn

於 2024 年 3 月住了 3 晚
Holiday Ao Nang Beach Resort 於 2024年4月11日的回應
Dear Camryn,Greetings from Holiday Ao Nang Beach Resort!Thank you for choosing to stay with us and for leaving your rating. We set a high standard for ourselves in both products and services. Thus, we are a bit disappointed by your average rating. May we know what happened during your visit to our property so that we can learn what we could have done better?We hope to hear from you soon.Kind Regards, The Management Team

10/10 優異

Patrycja Anna

讚好:整潔度、職員與服務和住宿狀況
Es war Super Entscheidung
於 2024 年 3 月住了 14 晚
addy 於 2024年3月18日的回應
Dear Patrycja Anna,We are thrilled to know that you found your decision to stay with us excellent. Our hotel is committed to providing high-quality and personalized service, and we're happy we met your expectations. We look forward to welcoming you again and providing you with the same super experience. We will continue striving to offer a premium service to our valued guests like you. Your positive feedback is greatly appreciated. Thank you!Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Clayton

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super friendly/helpful staff with a very well kept property in an excellent location!
於 2024 年 3 月住了 1 晚
addy 於 2024年3月18日的回應
Dear Clayton,Thank you so much for your perfect rating and your kind words about our staff and property. We strive to maintain excellent standards and we are thrilled to hear that we made your stay memorable. Your feedback is valuable to us and will be used to continue improving our services and offerings. We hope to welcome you back to our hotel in the near future and deliver an even better experience.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

4/10 欠佳

Cornelia

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
Das Hotel war bestimmt mal sehr schön, aber das ist schon 15 Jahre her. Die gesamte Einrichtung ist modrig und in die Jahre gekommen. Zudem hatten wir eine Eidechse im Zimmer. Wir mussten 2 mal anrufen bis tatsächlich jemand zur Hilfe kam. Zwei Mitarbeiter waren nicht im Stande das Tier zu entfernen. Bei der Frage nach einen neuem Zimmer wurde das abgelehnt. Das Frühstück kann war sehr mühsam. Alle Tische dreckig. Es wurde ewig nicht aufgeräumt und Essensreste (waren leider ständig welche am Boden) wurden nicht entfernt. Es war gefährlich nicht auf einer Wassermelone am Boden auszurutschen.
於 2024 年 3 月住了 1 晚
addy 於 2024年3月18日的回應
Liebe Cornelia vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprach. Die von Ihnen beschriebenen Probleme mit dem Zustand des Hotels und der Sauberkeit, sowie die Schwierigkeiten mit der Fauna in Ihrem Zimmer und beim Frühstück, entsprechen nicht unserem Standard. Wir nehmen Ihre Anmerkungen ernst und werden die entsprechenden Maßnahmen ergreifen, um unsere Dienstleistungen zu verbessern. Wir hoffen, Sie geben uns die Möglichkeit, Sie in Zukunft von unserem verbesserten Angebot zu überzeugen.Mit freundlichen Grüßen Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 一般

Alexandra

伴侶同遊
讚好:職員與服務
不滿:整潔度
Beautiful grounds surrounding two large well managed swimming pools. The room we had was roomy with a high ceiling. Sadly it wasn’t very clean, the bathroom smelt of sewage and there was an obvious lack of care from the cleaner. We did mention that we had not been left hand towels and toiletries, which were delivered immediately. However the cleaner took umbrage and then gave us dirty and used products for the rest of our stay. We put them straight in the bin. We felt that making a further complaint would be detrimental to our stay. We were supposed to have a room with a sea view. It was a glimpse of sea so definitely not what we had thought we would get. The bar staff were friendly and we enjoyed some cocktails by the pool. Sadly there were people reserving the sun beds from 7am which was really annoying and we mentioned this to the staff but they were not interested in resolving the issue at any point. As there are not enough sun beds for everyone, it becomes a big issue if you would like some comfort by the pool. Close to the night market, which is very handy for food and a bit of entertainment.
於 2024 年 3 月住了 4 晚
addy 於 2024年3月12日的回應
Dear Alexandra,Thank you for taking the time to share an insightful review following your recent stay with us. It's heartening to know that you appreciated our beautiful grounds, spacious room, and our prompt service in providing the items you needed.However, we are deeply concerned about the issues you faced pertaining to room cleanliness and the untoward incident with our housekeeping staff. We are committed to maintaining high standards of cleanliness and your comments have been shared with our housekeeping department for immediate action. We assure you that this does not represent the quality of service we strive to offer our guests.We also appreciate your feedback regarding the sunbeds by the pool. We'll evaluate our arrangements to ensure that all our guests can relax comfortably without any inconvenience.We're pleased to know that our location near the night market added to your convenience and that you enjoyed the cocktails by the pool. Our team members always find joy in creating a welcoming atmosphere.We do apologize if the sea view from your room didn't meet your expectations. We have different room categories and would be happy to assist you in choosing a room with a better view on your next visit. We value your feedback as it helps us continuously improve our services. We hope to welcome you back soon for a more perfect experience. We're confident we can turn your next stay into an unforgettable vacation. Thank you for choosing us.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Pieter

伴侶同遊, 多人同遊
讚好:職員與服務、設施服務和住宿狀況
Het personeel is zeer vriendelijk en behulpzaam.
於 2024 年 2 月住了 5 晚
addy 於 2024年3月12日的回應
Dear Pieter,Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression with their friendliness and helpfulness. We always strive to create a warm and welcoming environment for our guests. We hope to have the opportunity to welcome you back and to show you the improvements we continue to make based on our valuable guest feedback.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Yukeem

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 2 月住了 4 晚
addy 於 2024年4月1日的回應
Dear YukeemGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 一般

Preecha

親子同遊
讚好:職員與服務、設施服務和住宿狀況
Room 2112 deluxe walkout to pool first building. Location on property is ok. Pool bar is not staffed. Noon hour sun on walkout is full sun no shade. Very hot. Did a walk around second building is best. Shaded. pool bar is staffed. Location is prime for second building.
於 2024 年 2 月住了 5 晚
addy 於 2024年3月4日的回應
Dear Preecha,Thank you for your honest feedback. We appreciate your observation about the pool bar staffing and location of the first building which we aim to improve for better guest comfort. Our team is constantly seeking ways to enhance the experience, whilst ensuring the well-being of our guests. The full sun exposure in Room 2112 offers a unique experience, however, we understand that it may not be to everyone's liking. Your recommended second building is indeed one of our prime locations. We hope to have the opportunity to serve you again in the future and showcase the improvements made based on your valuable comments.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Ulana

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location was excellent. Close to the water. Walking distance to the night market
於 2024 年 2 月住了 7 晚
addy 於 2024年2月27日的回應
Dear Ulana,Thank you for sharing your excellent review. We're thrilled to know you enjoyed our prime location, close to the water and the night market. We take pride in providing convenient proximity for our guests to enjoy local attractions. We hope to have the pleasure of welcoming you back for another delightful stay in the near future. Your satisfaction is our success.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

karen

讚好:整潔度、職員與服務和住宿狀況
What a fabulous Hotel.Great prIce very clean Definitely one of the better hotels.
於 2024 年 2 月住了 3 晚
addy 於 2024年2月27日的回應
Dear karen,We are thrilled to hear such positive feedback about our hotel. Our team strives to provide top-notch service and cleanliness, so we're delighted to know that we've met your expectations. Thank you for considering us as one of the better hotels you've stayed at. We promise to continue our commitment to excellence and look forward to welcoming you back on your next visit.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 很差

Igor

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This was a disaster stay that ruined our family vacation. The fact that room was small - was ok and known when I booked the family room. But 2 the single beds for a family of 4? There is no way this is a family room and the clerk at the desk was rude stating that this is my problem as I should check the sizes of beds! She also lied to us saying that all rooms are like this. There were family suites that they could have upgraded us to- I was even ready to pay for upgrade but it was not even offered. And as an apology- they sent a letter from a management and a plate of banana and 2 oranges! Property is run down, rooms look like they are from 1950s . There are a lot of good hotels in Krabi in Ao Nang area- do yourself a favor stay away from this one!
於 2024 年 2 月住了 4 晚
addy 於 2024年2月26日的回應
Dear Igor,Firstly, I would like to express my deepest apologies that your stay with us did not meet your expectations and resulted in a negative impact on your family vacation. Your feedback is extremely valuable and we are indeed saddened to hear about your frustrating experience.Please accept our regrets that our staff member seemed not to be helpful and empathetic. Providing excellent customer service is a top priority for us. We will use your comments as an opportunity to coach our staff on how to improve guest interactions.Despite the shortcomings experienced during your visit, I hope you will give us another opportunity to demonstrate the quality of service we strive to offer. We believe we have the capacity to create an enjoyable experience for your family, reflecting your high expectations. Once again, thank you for sharing your experience. Your candid feedback allows us to continuously improve, and we hope to have the opportunity to welcome you and your family back in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Jessica Alexandra

家人同遊
讚好:職員與服務和設施服務
Die Gartenanlage sowie der Pool sind sehr schön und gepflegt. Unser gebuchtes Familienzimmer war grundsätzlich auch sehr schön, leider etwas schmuddelig. Das Personal an der Rezeption war stets zuvorkommend und sehr bemüht Probleme zu lösen. Das Frühstück war ok. Grundsätzlich ist es ein schönes Hotel, entspricht aber definitiv keinem 5 Sterne Hotel
於 2024 年 2 月住了 4 晚
addy 於 2024年3月5日的回應
Dear JessicaGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Robert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice location, hotel very clean and staff friendly. Had 2 nights here and can’t fault the place
於 2024 年 2 月住了 2 晚
addy 於 2024年2月12日的回應
Dear Robert,Thank you for your encouraging review! We are delighted to hear that you appreciated our clean premises, convenient location, and friendly staff. It's wonderful to know we've provided a faultless experience for your 2-night stay. We strive to deliver excellent service and it's heartening when it positively impacts a guest's experience. We hope to have a chance to welcome you again in the future for another enjoyable stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

SUNGDO (Youngin)

讚好:住宿狀況
不滿:設施服務
Night market and Shopping mall nearby. Easy access to Longtail boat. But noisy at the night. No Benefit for Expedia VIP.
於 2024 年 2 月住了 4 晚
addy 於 2024年3月5日的回應
Dear SungdoGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Eric

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great stay and location. Breakfast - ok
Great location, I enjoyed the ability to walk across the street to the beach and hop on a long tail to railay for the day. During the evenings we walked about 10 minutes to the landmark night market and there is much more to do in the area. Views were stunning, the only complaint I have was the breakfast buffet. As a westerner, I love bacon and hash browns which there was none, there were “pork sausages” which was actually just mini hot dogs. There’s still a decent selection of other food but alot of it was cold. I recommend going to one of the cafe’s nearby, such as the owl
於 2024 年 1 月住了 2 晚
addy 於 2024年2月6日的回應
Dear Eric,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear you enjoyed our prime location and stunning views. Being able to walk to the beach and explore the local night markets is truly one of the highlights of our vicinity and we are glad you thought so too!We sincerely appreciate your feedback about the breakfast buffet. Our goal is to cater to a variety of taste preferences and we regret that we missed the mark on this occasion. We understand that certain western delicacies like bacon and hash browns are favorites and we apologize for any disappointment. Your comment about the temperature of the food is being taken seriously as we strive for the highest level of satisfaction. We will definitely review our breakfast selection and assure you that we will be working on offering a wider array of options.We are happy to hear you found the nearby cafes satisfying and we invite you to discover more local dining options during your next stay. Thank you for recommending our hotel and we look forward to welcoming you back to enjoy the beauty of the surroundings and experience the improvements we continually strive for. Your comfort and enjoyment are our top priority and we hope to have the opportunity to better serve you in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

CHRISTIAN

讚好:整潔度、住宿狀況和客房舒適度
Hôtel pour des familles
Grand hôtel sans intérêt particulier, beau de famille et d’enfants
於 2024 年 1 月住了 5 晚

8/10 不錯

Amonrat

於 2024 年 1 月住了 1 晚
addy 於 2024年2月5日的回應
Dear Amonrat,Thank you for taking the time to rate us. We're glad to see you've given us a 4-star rating. However, we strive for perfection and would appreciate any detailed feedback for us to enhance the guest experience further. We're committed to making our services even better for your future visits. We hope to welcome you back soon!Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Kenneth (Winnipeg)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everyone from front desk were very friendly and helpful. Our room was suppose to be pool view and it was more parking lot view with a tree and a bit of pool. We arrived late because our flight was moved 4 times. Don’t fly “Hahn air/Viet Jet”. So they couldn’t do anything that night but moved us the next day to a room right in the middle of the main pool. Breakfast was excellent with lots of great options. The area is perfect for walking or taking a Tuktuk. The beach is more of a boat loading zone and not for swimming but still very scenic. Check out staff were amazing and let us store our suitcases while we swam and waited to leave on our late night flight.
於 2024 年 1 月住了 4 晚
addy 於 2024年1月29日的回應
Dear Kenneth, Winnipeg,Thank you for taking the time to share your thoughts about your recent stay with us. Your feedback is invaluable in helping us to continuously improve the quality of our services and facilities.We're sorry that your flight delays impacted your arrival and we are glad that despite these challenges, our front desk staff were able to make you feel welcome and supported. It's rewarding to hear that you found them friendly and helpful. We're also glad to hear that you enjoyed our breakfast selection and that you found our location convenient for exploring the area. Although our beach is indeed more functional than recreational, we hope you were able to appreciate the unique scenic beauty it offers. We understand that there is always room for improvement and we assure you that we take your feedback seriously. We are committed to making continuous enhancements to our facilities and services for an even better guest experience. We hope that these experiences did not detract significantly from your overall stay and we would be thrilled to welcome you back in the future. Thank you once again for your valuable feedback.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Ludovic

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
addy 於 2024年1月29日的回應
Dear Ludovic,Thank you so much for your perfect rating. We're thrilled to see that you had an excellent experience with us. We constantly aim to provide high-quality service and it's wonderful to know it reflected during your stay. We look forward to your next visit and promise to keep delivering the same level of excellence in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 很差

Mari-Ann Helen

於 2024 年 1 月住了 5 晚
addy 於 2024年1月29日的回應
Dear Mari-Ann Helen,We're incredibly sorry to hear about your recent experience. Although you didn't provide specific details, we value all feedback as it helps us continue to improve. We constantly strive for excellence, and your rating indicates we missed that mark. We hope we can welcome you back in the future to provide a more favorable experience, showcasing the high standards we're known for.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

YU

親子同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
夜中寝ていたら勝手に従業員の人が鍵を使って入室しており、クーラーが壊れていないか確認したいと。さすがにびっくりしました。勝手に部屋に入られたので。それ以外は本当に素敵なホテルでした
於 2024 年 1 月住了 3 晚
addy 於 2024年1月22日的回應
Dear YU,Thank you for taking the time to share your experience. We're delighted to hear you found the hotel to be pleasant overall. However, we're truly sorry for the unexpected disturbance during the night. We assure you our standard procedure is to respect our guest's privacy at all times. Your feedback is much appreciated, and we'll be sure to reinforce this procedure with our staff. Alongside our commitment to your comfort and privacy, we're glad you enjoyed your overall stay and we hope to have the chance to serve you better in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel experience in a family room with double ved + bunk beds.
於 2024 年 1 月住了 3 晚
addy 於 2024年1月26日的回應
Dear AnonymousGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Sohrab

家人同遊
讚好:客房舒適度
於 2024 年 1 月住了 13 晚
addy 於 2024年1月22日的回應
Dear Sohrab,Thank you for taking the time to rate us. We're pleased to see it was a positive experience overall. Nonetheless, we are committed to continuous improvement and your feedback is invaluable. Should you wish to share more about your experience, we’d be glad to hear. We hope to have the opportunity to serve you even better on your next visit. Thank you.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

4/10 欠佳

KENTA

不滿:整潔度和職員與服務
於 2024 年 1 月住了 1 晚
addy 於 2024年1月22日的回應
Dear KENTA,Thank you for taking the time to leave a rating. We're pleased to see a 4-star score, and we appreciate your feedback. Without specific details, we are unable to address concerns. However, we are committed to improving our services. We are glad you chose to stay with us and we hope to welcome you again in the future to provide an even better experience.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

KENTA

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2024 年 1 月住了 5 晚
addy 於 2024年1月22日的回應
Dear KENTA,Thank you for taking the time to rate your stay with us. We're sorry to hear that your experience was less than satisfactory. It's always our goal to provide an enjoyable stay for our guests and we strive to continually improve. We're committed to addressing any potential issues and making positive changes. We hope to have an opportunity in the future to deliver a superior experience for you.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Kerri and Brendon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome stay
We booked a Deluxe Pool access room, and it was awesome to just walk out from our room straight into the pool. Right opposite our room was the pool bar; but it was never staffed! Twice we actually had to go find someone to place an order. Other than that, our room was great and comfy. The breakfast was beautiful with so many food options available. Definitely recommend staying here.
於 2023 年 10 月住了 3 晚
addy 於 2024年1月22日的回應
Dear Kerri and Brendon,Thank you for choosing our hotel and for taking the time to share such positive feedback. We are thrilled you enjoyed the Deluxe Pool access room and our versatile breakfast selection. We apologize for any inconvenience experienced regarding the pool bar service. Your comments are extremely valuable to us and we are committed to ensuring this is addressed appropriately to enhance our guest experience. We will intensify our efforts to keep the pool bar consistently staffed. We're glad to know you found the room comfortable and enjoyed the direct pool access. We always strive to provide a unique and unforgettable stay for our guests. We sincerely appreciate your recommendation and hope to welcome you back in the future for an even more satisfying stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

jong yun

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 5 晚
addy 於 2024年1月22日的回應
Dear jong yun,Thank you for taking the time to rate us so highly with a perfect score! Although no specific comments were written, your rating tells us that you enjoyed your stay at our hotel. We hope the service, accommodation and facilities met your expectations. We continue to dedicate ourselves to improving our standards. We hope to have the pleasure of welcoming you back on your next visit!Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Shawn

於 2024 年 1 月住了 4 晚
addy 於 2024年1月26日的回應
Dear ShawnGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

2/10 很差

Filip

於 2024 年 1 月住了 4 晚
addy 於 2024年1月15日的回應
Dear Filip,We're sorry to hear that your experience was not up to par. We continuously strive to improve our services and we take all ratings seriously. Though we lack specifics to address your concerns, we assure you that your feedback will help us identify areas for improvement. Despite this setback, we hope you’ll give us another chance to offer you an exceptional stay.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Markus

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
addy 於 2024年1月10日的回應
Dear Markus,We appreciate your rating and are glad to see that you had a positive experience. We strive to provide our guests with the best service and always look forward to feedback to improve further. We're confident that on your next visit, we will be able to turn that 4 into a perfect 5! Looking forward to welcoming you back soon.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 一般

Mattias

家人同遊
不滿:整潔度
Bra läge nära stranden. Skicket eftersatt. Faniljerummen vid barnområdet passade inte oss men de hjälpte till att byta rum efter en natt. En död kackerlacka i ena rummet när vi kom men det får man kanske räkna med.
於 2023 年 12 月住了 5 晚
addy 於 2024年1月10日的回應
Dear Mattias,Thank you for sharing your feedback. We're pleased to hear you appreciated our convenient beach location. We understand that the initial room you were allocated was not to your satisfaction, but we're glad we could assist with a room change. We also take note of the incident regarding cleanliness in your room. We're committed to providing a clean and comfortable environment for our guests, and we're taking steps to prevent such issues in the future. We hope this experience won't deter you from visiting us again, as we would be delighted to have another opportunity to better serve you.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

IZUMI

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
addy 於 2024年1月10日的回應
Dear IZUMI,Thank you for sharing your rating. We're pleased to see that you had a positive experience at our hotel. Your feedback is essential for us, as it helps us to enhance our overall guest experience. We would love to know more about your stay to further improve our services. Looking forward to welcoming you again soon and aim to make your experience even better next time.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

inbal

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing!! Very good experience
於 2023 年 12 月住了 3 晚
addy 於 2024年1月10日的回應
Dear inbal,Thank you for sharing such a delightful review. We are thrilled to hear that your stay with us was excellent and that you had an amazing experience. Your compliments are truly appreciated. Our team is dedicated to offering the best service to our guests. We are delighted to have exceeded your expectations. We assure you that we will continuously strive for excellence. We hope your future visits to our hotel will be as enjoyable as this one. Please do not hesitate to return soon!Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

6/10 一般

真實旅客

家人同遊
不滿:整潔度
於 2023 年 12 月住了 3 晚
addy 於 2024年1月26日的回應
Dear AnonymousGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time togive us a star rating on Google.We are delighted that you were able to have an overall exceptional experience (afterreviewing your star rating).We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Yutaka

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good for family
於 2023 年 12 月住了 4 晚
addy 於 2024年1月26日的回應
Dear YutakaGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

10/10 優異

Mrs AE

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
addy 於 2024年1月10日的回應
Dear Mrs AE,Thank you for your top rating! We're pleased to know your experience was excellent. As we continuously strive to improve, any specific feedback you may have would be greatly appreciated. Please feel free to share more about your experience. We're committed to ensuring our guests' satisfaction and hope to welcome you back for an even better experience in the future.Let us take care!Best Regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi

8/10 不錯

Tadashi

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
概ね良かったがアメニティが脆弱でした
於 2023 年 12 月住了 3 晚
addy 於 2024年2月21日的回應
Dear TadashiGreetings from Holiday Ao Nang Beach Resort, Krabi !!!Thank you for staying at ‘Holiday Ao Nang Beach Resort, Krabi’ and for taking the time towrite about your stay with us.We are delighted that you were able to have an overall exceptional experience and glad tohear that you enjoyed it.We hope to see you soon again and host you in near future.With kind regards,Saen MaennusithHotel ManagerHoliday Ao Nang Beach Resort, Krabi