大堂
查看供應

水星酒店的評價

3 out of 5
水星酒店
60-68,Lorong 1/77A, off Jalan Changkat Thambi Dollah, Kuala Lumpur, Kuala Lumpur

評價

6.4
10 分評分，優異；22 則評價中有 4 則" "
8 分評分，不錯；22 則評價中有 7 則" "
6 分評分，一般；22 則評價中有 4 則" "
4 分評分，欠佳；22 則評價中有 4 則" "
2 分評分，很差；22 則評價中有 3 則" "

5.6/10 

整潔度

6.8/10 

職員與服務

5.4/10 

住宿狀況

評價

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
このホテルは閉鎖されています。ホテルズドットコムの対応は酷いです。
2018年8月21日の宿泊を2018年4月に予約しました。当日、ホテルについてビックリ！ホテルがクローズとなっていました。クアラルンプールから国際電話（通話料もちろん当方持ち）で内容を伝えるも、最初の担当者は日本語がある程度しか理解しておらず、担当部署へ連絡しますの一点張り。しかも、電話は切らないでそのままで待てという始末。電話代いくらかかると思っているのだか。また、担当部署の者は英語しか話せないという。全世界の人が全て英語が話せると思っているのか？この会社の精神を疑う。３０分ほど押し問答するも結論出ず、いい加減頭にきたので折り返せと言って電話番号を教えたが、結局現在（2018年8月23日）まで回答はなし。ホテルズドットコムは殿様商売か？初期対応が全くなってません！！日本企業だったら間違いなくつぶされますね。どうせすぐに削除されるのであろうが、とりあえず皆様におしらせしておきます。
於 2018 年 8 月住了 1 晚

4/10 欠佳

サマサマ (東京)

不滿：整潔度、職員與服務和住宿狀況
朝到着のためチェックインまで時間があるので 荷物を預けることはできたが一人一個までといわれ 重たいバッグを持ちながら観光した
於 2018 年 7 月住了 1 晚
Norman 於 2018年8月23日的回應
She was laying

8/10 不錯

hd

讚好：職員與服務
不滿：整潔度和住宿狀況
タイムズスクエアの裏通り
タイムズスクエアを抜けてショッピングエリアまで歩いて行けます。 価格はとても安いですが、部屋は狭く簡素で、寝るだけの宿かと思います。エアコンあり・TV無しでした。
於 2018 年 7 月住了 1 晚
jack 於 2018年7月24日的回應
どうもありがとう

8/10 不錯

Yu Kiong

讚好：職員與服務
Worth to stay!
It would be much better if the cleanliness and maintainance of the room, air-conditioning was done better. Good location, near to mono rail and shipping mall. Worth to stay in such price though the room is a bit small.
於 2018 年 7 月住了 2 晚
jack 於 2018年7月6日的回應
thanks

6/10 一般

Nuria

Not bad. Will comeback again
Resepsionisnya sangar tapi sepertinya baik hati. Keluar lift langsung terasa bau tak sedap, pengap. Kamar tak pernah di bersihkan. Sampah menumpuk. Engsel lemarinya berisik. Tarikan lemari kulkas patah. Tv tak bisa digunakan karna tak ada jaringan, harus menggunakan internet. Lokasi strategis, belakang Berjaya Times Square. Dekat Mercure Hotel. Beberapa taxi terkecoh dengan nama hotelnya. Banyak tempat makan dan mall. Dekat dengan Aquaria, KL Tower, Alor. Lumayan buat sekedar istirahat.
於 2018 年 6 月住了 3 晚
jack 於 2018年7月6日的回應
thanks

10/10 優異

azman (singapore)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just behind Berjaya Times Square
Very good n conveniently located Easy access n many amenities
於 2018 年 6 月住了 1 晚
iza 於 2018年7月5日的回應
tq

2/10 很差

Rissha

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty flirty Room and Rude staff
I have already complaint about this dirty hotel. Pls don't ask me again and again about. Look into the matter and do something about it.
於 2018 年 6 月住了 1 晚
admin 於 2018年8月18日的回應
she was rude and make work hard for hotel staff.now she blame hotel

4/10 欠佳

Saddam

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
jack 於 2018年5月10日的回應
thanks

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
I liked staying here. Just that found under rhe bed is very dirty. It is a suggestion for them to clean thoroughly. The place is very quite even though it is in the city side. Staff is very friendly and helpful. Thank you.
於 2018 年 5 月住了 3 晚
jack 於 2018年5月10日的回應
thanks

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Kuala Lumpur 2018
The overall stay was great. The facility was okay but some sheets have holes in it. But the staff are very kind and approachable. The malaysians in general are good people.
jack 於 2018年4月30日的回應
thanks

6/10 一般

真實旅客

Location was good but not Much clean
faizal 於 2018年4月9日的回應
we will do our best ti improved about cleaning

6/10 一般

AZRIZAL

Katil yang lebih besar perlu di sediakan,
jack 於 2018年7月3日的回應
ok sir we will

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Middle of night bathroom light blinking and air cond was off. Room eerie. Change room the night day
於 2018 年 3 月住了 2 晚
berly 於 2018年3月21日的回應
we are sorry about that

10/10 優異

Elle (Brunei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome location
Berjaya Times Square KL is just nearby. Can go there by foot. Only take 3 4 mins. Convenient store also available near the lobby and also walk to Berjaya Times Square KL (3 - 4 mins - walk) to go to 7 Eleven Store. Awesome indeed.
於 2018 年 3 月住了 3 晚
jack 於 2018年3月19日的回應
thanks

2/10 很差

Eve (Singapore)

不滿：整潔度、住宿狀況和客房舒適度
Not as what we expect
When we first check in, we find out room tv is not working. Can on but no channel. Called the hotel stafd said tv spoilt. We asked for room change but the staff say room is full. A staff came to the room to chexk on the tv but was told they did not pay Astro that is why no channel. I said then why must the staff said the tv is spoilt. Then the staff say they will change the room for me but till i chexk out no one got back to me. This will be my first amd my last stying at this hotel. Very bad experience.
於 2018 年 3 月住了 2 晚

6/10 一般

Edith

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 3 月住了 5 晚
jack 於 2018年3月12日的回應
thanks

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Near to shopping mall and restaurant. Close to Imbi train station and the staffs are very helpful.
於 2018 年 3 月住了 1 晚
jack 於 2018年3月12日的回應
thanks

10/10 優異

Khairuol

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Location is good, near to major shopping malls. Many restaurants surrounding the hotel. Room is clean when we checked in, staff was helpful and approachable.
於 2018 年 3 月住了 1 晚
faisal 於 2018年3月9日的回應
thanks

4/10 欠佳

Loi (Malaysia)

不滿：整潔度、住宿狀況和客房舒適度
Stairs to reach the main entrance...
Rude staff(a Bangladeshi)mostly at night,for a woman tourist point of view front desk assistance is a breath of a relief with an approachable persona... Definitely i'm not gonna come back here.
於 2018 年 2 月住了 6 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Nice Hotel and close to shopping malls
Good and Affordable Hotel in comparison to its room rate. Nice staff at reception.
於 2018 年 2 月住了 7 晚
zack 於 2018年2月15日的回應
thanks

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay!
Great location near to all transport and malls etc. Basic but clean rooms. Would stay again.
於 2018 年 1 月住了 1 晚
faizal 於 2018年2月1日的回應
thanks

8/10 不錯

Roxanne

讚好：整潔度、職員與服務和客房舒適度
Small basic rooms but clean + great location
Excellent location close to Times Square Mall and Imbi monorail which connects to to KL Sentral so you can get the train to/from the airport easily. Walking distance to Jalan Alor Street food area. Felt safe. Single room was small and basic but relatively clean. No daily housekeeping but two towels provided and ample soap + toilet paper. Bed was comfy. Black out curtains were good but window thin and let in industrial fan noise in from mall opposite although no road noise which is good. Hot water and decent water pressure. WiFi works in rooms but did cut out one night. Staff on front desk were friendly and helped wih directions. Only downsides were infrequent issues like toilet not flushing and WiFi cutting out, migh happen again but might not. Rooms could do with being repainted but would stay again for 2-3 days.
於 2018 年 1 月住了 3 晚
admin 於 2018年1月29日的回應
thanks