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OYO 89562 夏莉瑪爾酒店的評價

2 out of 5
OYO 89562 夏莉瑪爾酒店
510-512 Jalan Tuanku Abdul Rahman, First Floor, Kuala Lumpur, Selangor

評價

5.0
10 分評分，優異；14 則評價中有 1 則" "
8 分評分，不錯；14 則評價中有 2 則" "
6 分評分，一般；14 則評價中有 4 則" "
4 分評分，欠佳；14 則評價中有 2 則" "
2 分評分，很差；14 則評價中有 5 則" "

5.0/10 

整潔度

4.6/10 

職員與服務

5.4/10 

設施服務

4.4/10 

住宿狀況

5.6/10 

環保程度

評價

8/10 不錯

Sherpa

於 2024 年 2 月住了 3 晚
Ammy 於 2024年2月25日的回應
Hi, Sherpa! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 優異

SAFIRAH IZZATI

於 2023 年 12 月住了 2 晚
Ammy 於 2024年2月25日的回應
Glad to see that you have rated us positively, Safirah! Do give us more chances to delight you in the future. Regards, Noah.

6/10 一般

MUHAMMAD NADEEM

多人同遊
於 2023 年 12 月住了 1 晚

6/10 一般

Aini Basirah

不滿：住宿狀況
於 2023 年 11 月住了 1 晚
Joey 於 2023年12月6日的回應
Thank you so much for the positive rating, Basirah! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 很差

yap

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel issue
Staff was not helpful. I am very annoying and disappointed. No next time .
於 2023 年 2 月住了 3 晚
Lisa 於 2023年2月14日的回應
Hi, Yap! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

4/10 欠佳

Brandon

不滿：職員與服務
Very noisy, staff was not very helpful
The owner was nice, but the hotel was not very good. It wasn't very sound proof, there's a mosque right next door that has a loud speaker that sometimes plays at 6am. There's cars racing the streets at night, and many of the guests(and even some of the staff) are noisy and play videos on their cell phones late into the night or make loud calls. There was a guest who was watching videos on very high volume right close to my room until 4am for a few nights. I even reported him to one of the staff(who was asleep) and he didn't do anything. Also, I was given a room with a semi-broken toilet and broken hot water heater, so cold showers, they told me they would give me a room the next day. I kept asking and they said "tomorrow" every time. It was probably my 5th day that i was finally able to switch rooms after i asked the owner. The owner was nice, he even let me keep the adapter they let me use, so i feel bad for giving a bad review. But i've been to many hotels in south east Asia in the past 4 years, and this one was the worst, by far. They should sound-proof the rooms, the shuttersare not fully closeable, and the one had a hole in it(i think it would've been noisy even without this hole lol) The surrounding area was very nice, however, and it's right next to a monorail station and 2 big malls are a short distance away.
於 2023 年 1 月住了 14 晚
Ammy 於 2023年1月26日的回應
Apologies for the problems you had faced, Brandon! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 很差

Rachel

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Felt very unsafe, the chain lock on the door was missing. The room had not been cleaned. There was no running water. There was a lot of damp on the walls making it hard to breathe.
Lisa 於 2023年1月10日的回應
Hi, Rachel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

2/10 很差

Jade

不滿：職員與服務和住宿狀況
Dirty hotel with rude and abusive staff. Given neutral review for most elements as I never actually stayed at this property. A horrendous experience when I went to check in, the staff member said he didn’t have my booking. He refused to give me a refund, but also refused to give me a room. I definitely had a booking and there were definitely 7 other rooms available. Expedia jumped in and tried to contact the property, and then he yelled abuse at me for giving them the hotels phone number. The only time I’ve ever felt really unsafe. Do not stay here.
Ava 於 2022年12月22日的回應
Sincere Apologies, Jade! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Ava

8/10 不錯

Mr Firdaus

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The best
於 2022 年 7 月住了 1 晚
Ammy 於 2022年8月20日的回應
Hi, we are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

6/10 一般

真實旅客

於 2020 年 7 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
- สะดวกเดินทางง่าย - ทำเลดีสะอาด - ใกล้รถไฟ พนักงานบริการดี
於 2019 年 4 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務和住宿狀況
บอกเลยว่าสกปรกมาก ดีอย่างเดียวคือติดกับสถานีรถไฟฟ้า chow kit เงินมัดจำก็ไม่ให้คืน พอจะเช็คเอ้าท์ เจ้าของออกไปข้างนอกเลยไม่ได้เงินคืน แทนที่จะฝากลูกน้องไว้ ตั้ง 20 ริงกิต ท่อน้ำในห้องน้ำตัน ห้องเหม็นอับ อย่าไปเลย
於 2018 年 10 月住了 3 晚

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Room 08...bathroom door broken
於 2018 年 7 月住了 1 晚
Jackie 於 2018年8月6日的回應
We will update as soon as possible. Thanks

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Cheap and nasty.
Had booking, reception denied any knowledge or relationship with Expedia. Given room, the worst, after showing booking receipt.
於 2018 年 4 月住了 1 晚
jackie 於 2018年5月21日的回應
there are some of technical problem can be solved by upcoming bookings as soon as possibles to give a good an answerable to the guest with a provide better a communication barrier to the customer