Dear Stella,Thank you for taking the time to review your most recent stay with us. We are so happy to hear all the positive feedback! We thank you for choosing Pullman KLCC Hotel & Residences. Please come back and stay with us again the next time you decide to visit our beautiful city!Kind regards,Devi.CGuest Experience

Dear On Nei,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcome you back to Pullman KLCC Hotel & Residences in the near future.Kind regards,Devi.CGuest Experience

Dear CHIHYUNG,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. From our friendly team to our convenient location, we strive to exceed expectations with every visit. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Kind regards,Devi ChandrasegaranGuest Experience

Dear Valued Guest,I am so pleased that you had such a wonderful experience and that all aspects of your trip exceeded your expectations. We look forward to welcoming you back to Pullman KLCC Hotel & Residences.Kind regards,Devi ChandrasegaranGuest Experience

Dear Anonymous, Thank you for taking the time to send your your rating. From your review, I can see that you were not totally satisfied with your stay at Pullman KLCC. Guest satisfaction is our priority and therefore we hope to serve you better in the near future. Sincerely, Devi Chandrasegaran Guest Experience Specialist

Dear Valued Guest, Thank you for taking the time to share your feedback. We cannot even begin to describe how disheartening it is to learn of your disappointment. Please accept our sincere apologies for the service opportunities and condition of your guestroom that fell short of expectations. This is certainly not the experience we would like for our guests and I am truly sorry it happened to you. Rest assured, we have shared your comments with IT and Housekeeping teams will take appropriate corrective action to ensure it does not happen again. We hope for the opportunity to better serve you next time your travels bring you to Kuala Lumpur. Sincerely, Devi Chandrasegaran Guest Experience Specialist

Dear Valued Guest, Thank you for staying with us at Pullman KLCC. It is very disappointing to read that you were not impressed with the room, especially in terms of cleanliness. I want to sincerely apologize for this and the state that you found your bathroom to be in as it is indeed not acceptable. We appreciate all feedback as it helps us to improve on guest experience. Again, I want to sincerely apologize for the disappointing experience that you had. Thank you for your feedback and we hope to have the chance to welcome you back to the hotel in the future. Sincerely, Devi Chandrasegaran Guest Experience Specialist

Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Dear Bing Kwan, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

Dear Chun Cheung, thank you for rating us 8/10. We hope you had an enjoyable stay and we look forward to welcoming you back.

Dear Pu-Kuang, thank you for your positive feedback. Happy to read that you had an enjoyable stay and we look forward to welcoming you back.

Thank you for the 4/5 rating. We are happy that you had a pleasant stay and we look forward to welcoming you back.

Thank you for your feedback. We are disappointed to read about the lighting issue in your room but are happy to note that it was promptly resolved. We look forward to welcoming you back.

Dear hsuehchan, thank you for your feedback. We are glad that you liked the room and location. Our guests have a choice of booking rooms with or without breakfast as not all guests want to have breakfast in the hotel. We hope to welcome you back soon.

Dear hsuehchan, thank you for your feedback. Please accept our apologies for the inconvenience caused with regards to the paint smell and breakfast. Our staff would be happy to assist you with a room change if a request was made and Residences guests are welcome to have breakfast at the lobby at a supplement. We are sorry if this was not explained to you during your stay. We hope you will give us another opportunity to restore your confidence in our service.

Dear Claire, thank you for rating us 4/5. We hope to see you again soon.

Dear Douglas, thank you for your feedback. We are disappointed to read of the shortfall in service delivery with regards to housekeeping. This is unacceptable and your comment has been shared with the Executive Housekeeper to take remedial action. We hope you will give us another opportunity to restore your confidence in our service.

Dear Elain, thank you for your feedback. Please accept our sincere apologies for the inconvenience caused with regards to the water and cups. Your comments have been shared with the maintenance and housekeeping teams to take corrective action. We hope you will give us another opportunity to restore your confidence in our service.

Dear Huayi, thank you for the wonderful 5/5 rating. We are happy that you had an enjoyable stay and we look forward to welcoming you back.

Thank you for sharing your experience. We are happy to read that you enjoyed your stay and we look forward to welcoming you back.

Dear Siana, thank you for your feedback. The nearest MRT station (Raja Chulan) is a 10-minute walk from the Hotel. We are pleased that our staff took good care of you during your stay and we look forward to welcoming you back.

Dear Vic, thank you for your positive feedback. We are glad that you had an enjoyable stay and we look forward to welcoming you back.

Dear Min Wei, thank you for your 4/5 rating and we look forward to welcoming you back.

Dear H, thank you for your feedback. We are disappointed to read of your unpleasant experience in the bathroom. Please accept our apologies for the inconvenience caused. The lobby renovation is now completed and we are confident that you will be pleasantly surprised with the transformation when you next stay with us.

Thank you for your glowing feedback and wonderful 5/5 rating. We are happy to read that you had a comfortable and enjoyable stay and we look forward to the pleasure of welcoming you back.

Dear Chen-Yi, thank you for your feedback. The breakfast on level 10 is for Residences guests. The breakfast for Hotel guests is temporarily located on level 2 as the restaurant is currently being refurbished. We are pleased that you otherwise had a comfortable stay and we look forward to welcoming you back.