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班達爾桑威套房渡假村的評價

3 out of 5
班達爾桑威套房渡假村
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

評價

7.0

不錯

10 分評分，優異；166 則評價中有 24 則" "
8 分評分，不錯；166 則評價中有 63 則" "
6 分評分，一般；166 則評價中有 50 則" "
4 分評分，欠佳；166 則評價中有 18 則" "
2 分評分，很差；166 則評價中有 11 則" "

7.0/10 

整潔度

7.2/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

5.6/10 

環保程度

評價

6/10 一般

Sze Sun

於 2023 年 7 月住了 4 晚

2/10 很差

Sui Ha

多人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
所謂的酒店就不似酒店，超污糟，床單有跡，完全唔ok…服務員態度係good
於 2023 年 5 月住了 3 晚

2/10 很差

Mi Wah amy

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
A nightmare
This apartment made my holiday a nightmare. First of all, the price was 5 stars but the apartment was like 2 stars maximum. Though the location was convenient, the room cleanliness was sub standard. The furniture were old and the surface of the cupboards, tables were dusty with lots of scratches. The most unacceptable thing was there were so many ants coming out from cupboards in the kitchen. They provided daily cleaning but the staff just replenished the water and made up the bed sheet without changing it. The floor was not cleaned neither the table nor toilet. And the ants problem was not tackled with just spraying a little bit of cleaner then the staff said it was done. They had not try their effort to deal with it. And another horrible experience was the air conditioning either it was too cold or just like shut off. I didn’t have a good night sleep every single night as I was woken up by the warm temp or the chill. And I don’t know it was lucky or not, when the day I checked out, I saw a bunch of hair in the kitchen floor. And I am so sure it was not from me or my mom as we both had short hair which hardly could Make a bunch of hair in one over night because the hair was not found before I slept at the night before checked out. I would recommend you think twice before you book this apartment, must be a regret!
於 2019 年 12 月住了 4 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 2 晚
chu 於 2019年12月27日的回應
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 不錯

tain foh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地点很不错
於 2019 年 8 月住了 2 晚
Resort Suites Hotel 於 2019年9月12日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 一般

Pui Shan

不滿：整潔度
It won’t be my first choice to stay again
They didn’t clean the used soap of previous customer. And the air-con is too cold which is not able to adjust. The cold and strong wind blow directly to the head when sleeping. One window in the toilet is broken and cannot close. I am so worried if anyone can come in from that window.
於 2019 年 4 月住了 1 晚
rs 於 2019年6月11日的回應
Dear Pui Shan, Thank you for taking the time to review us. We are very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We have escalated your issue to our top management for attention and action had been taken for improvement since then. Thank you for helping us to improve. Regards, Resort Suites Hotel

8/10 不錯

SHU KAY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚
rs 於 2019年6月11日的回應
Dear Shu Kay, Thank you for your review. We look forward to welcoming you back to our hotel in the future and until then take care! Regards, Resort Suites Hotel

8/10 不錯

Pui Shan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Too little towels were offered for the room and stain on the sofa. Need to go to 12/F for check in not so convenient. But I will still come back next time.
於 2017 年 8 月住了 3 晚

8/10 不錯

真實旅客

不滿：整潔度

10/10 優異

XU HUI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
干净整洁，交通方便，水上乐园，酒店式公寓
酒店楼盘目前在装修，不好找，要下去一层和他们核对订单再上12层办入住。酒店区域门口可以上地铁大巴去市区也挺方便。楼下就是水上乐园，可惜自己来不及去玩，下次一定会去体验一下。酒店式公寓，厨房有饭锅、水壶、电炉、烤炉、熨斗。房间里卫生很干净，卫生用品齐全。所有的房间是禁止吸烟的。总体很满意，下次来吉隆坡会再次选择这个酒店。

6/10 一般

真實旅客

讚好：客房舒適度
服務品質
客房還算乾淨，孟加拉人清理的樓層清理動作較慢。 櫃台服務人員的態度還不錯，尚能提供需要的服務指引。

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
附近交通蠻便利的，下樓就是購物商城，不用帶太多東西，mall裡都可以買的到，離機場車程約50分鐘
Thomas 於 2016年3月27日的回應
感谢您的评论。 希望你能再次和我们呆在一起。

6/10 一般

Faiz

於 2023 年 12 月住了 2 晚
Steephan 於 2024年1月12日的回應
Dear Valued Guest Thank for your feedback, Hope you had a pleasant stay. Hope to see you again. Thank you.

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
於 2023 年 12 月住了 4 晚
Steephan 於 2023年12月19日的回應
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 一般

Samuel

家人同遊
讚好：職員與服務
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
於 2023 年 8 月住了 3 晚

4/10 欠佳

Adam

不滿：住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

2/10 很差

Kevin

家人同遊
不滿：整潔度、設施服務和住宿狀況
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
於 2023 年 8 月住了 2 晚

8/10 不錯

Juan

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 4 月住了 3 晚

4/10 欠佳

Sandy

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
於 2023 年 3 月住了 1 晚

4/10 欠佳

Eugene

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
於 2022 年 12 月住了 5 晚

6/10 一般

真實旅客

多人同遊
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
於 2022 年 12 月住了 1 晚

6/10 一般

S

親子同遊
讚好：整潔度和設施服務
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
於 2022 年 11 月住了 4 晚

8/10 不錯

Phaik Guan

於 2022 年 11 月住了 2 晚

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like everything
於 2022 年 11 月住了 5 晚

6/10 一般

Sharon

親子同遊
讚好：整潔度
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 優異

Juan

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2022 年 10 月住了 3 晚

8/10 不錯

Phei Zhuin

於 2022 年 9 月住了 1 晚

4/10 欠佳

Gin Chuan

商務旅客
不滿：整潔度、住宿狀況和客房舒適度
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
於 2022 年 6 月住了 2 晚

2/10 很差

Weng Keng

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 2 晚

6/10 一般

Sajeep

不滿：設施服務和住宿狀況
Balcony door not working, we kept closed always. Condition of the property not so good.
於 2022 年 6 月住了 3 晚

8/10 不錯

JOSEPH

於 2022 年 5 月住了 4 晚

8/10 不錯

Sharon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
於 2022 年 4 月住了 2 晚

4/10 欠佳

ha (vietnam)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
於 2020 年 2 月住了 3 晚

4/10 欠佳

LynnY (Singapore)

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
於 2020 年 1 月住了 2 晚
Jayden 於 2020年2月21日的回應
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 優異

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 5 晚
Chu 於 2020年1月29日的回應
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 一般

seunghee

家人同遊
위치는 최상. 숙소컨디션은 보통
선웨이 라군에 놀러가기위해서 잡은숙소 숙소위치는 최상이다 쇼핑몰과 워터파크가 도보로 가능하니 아쉬운건..오래된건물 가격대비 숙소컨디션이 좋지는않다. 하지만 위치때문에 만족함
於 2020 年 1 月住了 1 晚
Chu 於 2020年1月29日的回應
Dear Seunghee, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites at Bandar Sunway

4/10 欠佳

Turki

不滿：整潔度和職員與服務
فيه قليل من الحشرات ( نمل ابيض )
於 2020 年 1 月住了 3 晚
Chu 於 2020年1月29日的回應
Dear Turki, Thank you for your review. We sincerely apologize for what you had experienced and we will look into this matter for further improvement. Regards, Resort Suites at Bandar Sunway

6/10 一般

Miss Ling Yen

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
於 2019 年 9 月住了 2 晚
Chu 於 2019年12月27日的回應
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 不錯

Wai Leng

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
於 2019 年 12 月住了 4 晚
Chu 於 2019年12月27日的回應
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 不錯

Ange (Auckland)

親子同遊
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
於 2019 年 12 月住了 2 晚
Chu 於 2019年12月27日的回應
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2019 年 11 月住了 4 晚
chu 於 2019年12月27日的回應
Dear Anonymous, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

6/10 一般

真實旅客

親子同遊
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
於 2019 年 11 月住了 2 晚
chu 於 2019年12月27日的回應
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 不錯

lim

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
chu 於 2019年12月27日的回應
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
於 2019 年 11 月住了 2 晚
Resort Suites Hotel 於 2019年11月27日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
於 2019 年 11 月住了 2 晚
Resort Suites Hotel 於 2019年11月20日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 一般

Nhu (Ho chi minh city)

商務旅客, 多人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Property is situated inside a mall, a perfect location in sunway.
於 2019 年 11 月住了 2 晚
Resort Suites Hotel 於 2019年11月20日的回應
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
於 2019 年 10 月住了 1 晚
Resort Suites Hotel 於 2019年11月4日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
於 2019 年 10 月住了 2 晚
Resort Suites Hotel 於 2019年11月4日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The environment is very good
於 2019 年 10 月住了 1 晚
Resort Suites Hotel 於 2019年10月9日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 不錯

Tiny (Kedah)

家人同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
I like the room and it is attached to the shopping mall.
於 2019 年 9 月住了 1 晚
Resort Suites Hotel 於 2019年9月25日的回應
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel