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吉隆坡羅伯斯頓酒店的評價

3.5 out of 5
吉隆坡羅伯斯頓酒店
No 2, Jalan Robertson, Kuala Lumpur, Federal Territory of Kuala Lumpur

評價

7.2

不錯

10 分評分，優異；57 則評價中有 20 則" "
8 分評分，不錯；57 則評價中有 14 則" "
6 分評分，一般；57 則評價中有 10 則" "
4 分評分，欠佳；57 則評價中有 5 則" "
2 分評分，很差；57 則評價中有 8 則" "

6.8/10 

整潔度

10/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

5.8/10 

環保程度

評價

6/10 一般

Siu wing antony

伴侶同遊
酒店員工很好，但本身酒店管理系統不太好。
於 2023 年 10 月住了 5 晚

2/10 很差

Nung An

不滿：整潔度、設施服務和住宿狀況
於 2023 年 7 月住了 8 晚

6/10 一般

chiu sui

多人同遊
設備可以壞嘅都壞，位置可以，價錢可以。
於 2022 年 10 月住了 4 晚

10/10 優異

Carsten

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 4 晚

6/10 一般

Hasan

不滿：整潔度和客房舒適度
於 2024 年 1 月住了 4 晚

4/10 欠佳

Yong

不滿：整潔度和客房舒適度
청결에 좀더 세심한 신경써주시기를
회사에서 운영하는 방이라 그런지 청소상태보고 기겁했어요. 일단 욕실은 물때가 잔뜩 껴있고, 개미들이 그릇이며, 침대위까지 있어서 소름끼치고 스트레스였어요. 또 아이가 쇼파에 앉았는데 뾰족한게 찔린다해서 꺼내보니 쇼파사이에 드라이버랑 그 전에 투숙객들이 신었을 양말이 있어서 기분이 나빴습니다. 수영장이나 부대시설은 좋았으나 청결이나 위생상태는 정말 별로였습니다
몇시간 간격으로 이슬람기도알림종이 울리는데ᆢ처음에는 신경쓰이더니, 나중에는 익숙해지더라고요. 우리 창문으로 본 성당이에요. 주말에는 꽤 많은 인원이 찾더라고요
가장 좋았던것 중의하나가 수영장이에요. 보안도 철저한거 좋았고요. 아침마다 뛰는 러닝머신도ᆢ좋은점이었어요
於 2024 年 1 月住了 10 晚

8/10 不錯

Carsten

讚好：整潔度和住宿狀況
Super Lage
於 2024 年 1 月住了 3 晚

2/10 很差

Gulraj (Jonesboro)

不滿：整潔度、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚

10/10 優異

WISSAM

於 2023 年 12 月住了 1 晚

8/10 不錯

Alaeldin

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Everything is perfect. Beds sheets could be cleaned better.
於 2023 年 11 月住了 4 晚

4/10 欠佳

Sabrina

家人同遊
讚好：整潔度
不滿：住宿狀況
My dad who’s fairly fit, sat down on a chair in the apartment and it gave way, hurting his back. We checked the other chairs and turns out a lot of the screws were loose. The shower pipe was also leaking. Otherwise, it would have been a good stay.
於 2023 年 9 月住了 3 晚

8/10 不錯

Lily

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 11 月住了 4 晚

10/10 優異

Daniel

讚好：整潔度、設施服務和住宿狀況
Stay was good with good view during my stay. Overall good vibes.
於 2023 年 11 月住了 3 晚

2/10 很差

Jason

家人同遊
不滿：整潔度
Unsatisfactory Stay
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
於 2023 年 10 月住了 3 晚

2/10 很差

Bashir

不滿：整潔度、設施服務和住宿狀況
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
於 2023 年 9 月住了 3 晚

6/10 一般

le

多人同遊
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
於 2023 年 9 月住了 6 晚

4/10 欠佳

le

多人同遊
讚好：設施服務
不滿：整潔度
The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
於 2023 年 9 月住了 2 晚

10/10 優異

Rob

多人同遊
OK
於 2023 年 9 月住了 2 晚

8/10 不錯

GILLIAN

家人同遊
於 2023 年 8 月住了 13 晚

6/10 一般

ken

家人同遊
讚好：設施服務
不滿：整潔度
Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price
於 2023 年 8 月住了 2 晚

8/10 不錯

Aki

親子同遊
讚好：整潔度、設施服務和住宿狀況
期待以上で良かったです。プールも大きいです。上からの景色も素晴らしいです。エレベーターが暑くて遅いのは少し気になりました。whatsupで問い合わせると返事もすぐにいただけて助かりました。下にスーパーやコンビニもあり、数週間の滞在に便利でした。

2/10 很差

Ezarat

家人同遊, 親子同遊
不滿：整潔度和住宿狀況
Hygiene is appalling. No pillow casing. Toilet smelt like the sewers. Power source have exposed wires. Very unsafe for children. Aircon not working properly. Management unhelpful to resolve issue.
於 2023 年 8 月住了 6 晚

10/10 優異

ROSHAN

親子同遊, 伴侶同遊
讚好：整潔度和住宿狀況
It was very good for holidays.
於 2023 年 7 月住了 13 晚

6/10 一般

Hisamitsu

親子同遊
不滿：整潔度、設施服務和住宿狀況
Not clean
於 2023 年 7 月住了 2 晚

2/10 很差

Manaka

讚好：整潔度
不滿：設施服務和住宿狀況
チェックインしようとしたら、まだ部屋の準備ができていないと言われ、出来次第連絡するといわれて連絡なし。電話も繋がらないため仕方なくフロントに行って聞いてみると｢忘れてました｣と謝罪もなし。3時間も外で待つ羽目になったというと｢忙しいから〜｣と一蹴。 翌日はカードキーの不具合で部屋に入れずフロントも閉まっていて野宿することになり、翌朝聞くと謝罪もなし。駐車場の警備員以外最悪の対応でした。このホテルを選んだことを非常に後悔しました。
於 2023 年 7 月住了 2 晚

6/10 一般

Eugene

家人同遊
讚好：整潔度和客房舒適度
ITS OKAY
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
於 2023 年 7 月住了 3 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度和客房舒適度
Wonderful staff Nice area Great hot water Good wifi
於 2023 年 5 月住了 28 晚

8/10 不錯

Hikari

讚好：整潔度、設施服務和住宿狀況
於 2023 年 6 月住了 2 晚

2/10 很差

Mohamed

家人同遊
不滿：整潔度和住宿狀況
People are very rude I stayed 10 days place is very filthy and old furniture never again
於 2023 年 6 月住了 10 晚

10/10 優異

Celia

讚好：整潔度和設施服務
於 2023 年 5 月住了 4 晚

2/10 很差

anupbhai

於 2023 年 5 月住了 7 晚

10/10 優異

Syima

家人同遊, 伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Clean, reception give fast response to our query..
於 2023 年 4 月住了 1 晚

10/10 優異

Samantha

家人同遊
讚好：整潔度、設施服務和住宿狀況
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
於 2023 年 3 月住了 3 晚

10/10 優異

Kah

商務旅客
讚好：整潔度和客房舒適度
Reasonable price for the location free parking
Great
於 2023 年 3 月住了 2 晚

10/10 優異

Tillat

家人同遊
讚好：整潔度和客房舒適度
A jewel
This property was one of the best, neat and clean properties that I have fin.
於 2023 年 3 月住了 3 晚

4/10 欠佳

KAZUE

不滿：整潔度和客房舒適度
もうゴメンです。
洗面所に歯磨きうがい用のコップが無い。 洗面所でドライヤーの為のコンセントが無い。 焦げついた小さな鍋と酷く重たいフライパンの２つだけ。 前回の使った後の流しのゴミクズ。 マグはあるが、コップが無い。 泡立たないシャンプーとボディジェル。 TVと洗濯機の取説が無い。 一晩だけなので、我慢しました。 フロントは親切でした。
於 2023 年 3 月住了 1 晚

10/10 優異

Jacques alain

於 2023 年 2 月住了 1 晚

8/10 不錯

David

讚好：整潔度和客房舒適度
recommended
it was pleasantly good...
於 2023 年 2 月住了 6 晚

10/10 優異

Nora

於 2023 年 2 月住了 1 晚

10/10 優異

Jooi Kieng

於 2023 年 2 月住了 17 晚

8/10 不錯

Kelvin

讚好：整潔度和客房舒適度
Overall happy
Very good alternative to a hotel. You get a large space, much larger than a hotel scbs you have a separate living area so you don't need to sit on the bed when in the room. Location is perfect for me, J.Alor, BB, Sri Ganesh, chinatown all walking distance. Security attitude at the swimming pool was very bad, they could do with replacing the security with a customer service attendant! He was only there to tell people what not to do, wanted to exert some sort of power over people. He needs to be moved to a different area, away from guests and customers. (I hope you're reading this Robertson)(Fri 17.2 1.30pm) Overall a nice stay and would consider again.
於 2023 年 2 月住了 2 晚

4/10 欠佳

Teh Soon

家人同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Very bad smell inside the Room.
於 2023 年 1 月住了 2 晚

8/10 不錯

Ben

讚好：設施服務和住宿狀況
It has a bit of a view (in some rooms), decent pool (open when it is not raining?!) and gym. It is a decent place for a good price. In my case specifically, I am very afraid of heights yet the balcony to the washing machine is wide open, down all the way. One aircon didn't work and my dryer did not work properly but your mileage may vary.
於 2023 年 2 月住了 7 晚

10/10 優異

Aziana Binte

於 2022 年 11 月住了 4 晚

6/10 一般

wan

親子同遊
讚好：設施服務和住宿狀況
不滿：整潔度
Easy to locate. Check in was a breeze.Cleanliness was disappointing. Very Dusty and musky smell. Food crumbs found on dining chairs. Toilet smell of urine with blood stain on toilet bowl. Toilet floor need a good scrubbing especially the shower area.we actually need to disinfect the room and blast the Aircon to get rid of the musky smell, and wiped and mopped the entire apartment as it's just too dusty.requested for late check out weeks before the trip but only got a reply on the day itself via Whatsapp after we have already checked out 🙄.
於 2022 年 11 月住了 2 晚

8/10 不錯

Muhammad Shahid

家人同遊
讚好：設施服務
Excellent location
於 2022 年 11 月住了 1 晚

10/10 優異

Steven

家人同遊
讚好：整潔度、設施服務和住宿狀況
Very happy with the location and staff. Close to all the eateries walking distance
於 2022 年 11 月住了 1 晚

10/10 優異

Bhagya (Blackpool)

家人同遊
讚好：整潔度和住宿狀況
Had a perfect stay and apartments was very clean and staff is very helpful. Only thing is they don’t provide enough kitchen equipments.
於 2022 年 10 月住了 8 晚

8/10 不錯

Nancy

家人同遊
讚好：整潔度和住宿狀況
Convenient. Safe. Affordable. Clean. Easily accessible.
於 2022 年 9 月住了 6 晚

8/10 不錯

Jamaliah

於 2022 年 7 月住了 2 晚