As conversed on the phone with Sed C, my family was trumatised by the sudden shock at 18:30 of not able to check in Victoria Home Robertson despite prior sending numerous emails to Expedia & the hotel to confirm check in arrangement.
We ended wasting 2 hrs of our vacation time working a solution
With Expedia Sed to book again with Maple Home reception which is an agent at the hotel onsite to secure a replacement accomodation.
Attach to Sed C receipts of our replacement accomodation. Expected Expedia to transact the compensation amount for d incurred cost on me.