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吉隆坡沃爾塔克斯套房 - 伊達里斯酒店的評價

3.5 out of 5
吉隆坡沃爾塔克斯套房 - 伊達里斯酒店
56 Jalan Sultan Ismail, Kuala Lumpur, Selangor

評價

7.8

不錯

10 分評分，優異；97 則評價中有 30 則" "
8 分評分，不錯；97 則評價中有 46 則" "
6 分評分，一般；97 則評價中有 12 則" "
4 分評分，欠佳；97 則評價中有 4 則" "
2 分評分，很差；97 則評價中有 5 則" "

7.4/10 

整潔度

7.8/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

評價

6/10 一般

Eva

讚好：職員與服務
不滿：整潔度和住宿狀況
酒店在一個方便的地段, 可步行至KLCC, 或乘坐免費巴士去Pavilion 及一些地方. 酒店員工也很親切. 但房間有一股氣味, 可能很久沒住客的原因. 另外, 浴巾, Pillow 等有污垢, 衛生清潔方面有待改善.
於 2019 年 1 月住了 2 晚

8/10 不錯

AnFei

讚好：整潔度、職員與服務和客房舒適度
位子不錯，但沒有熱水
房間每天都沒熱水，洗了一晚的冷水澡
於 2018 年 12 月住了 4 晚

6/10 一般

真實旅客

不滿：整潔度
房間附的燙衣板已舊，應該要更換 公共區域還算舒適
於 2018 年 9 月住了 5 晚

10/10 優異

Sandy (HK)

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
家的感覺
樓下有便利店,交通方便,附近有高架車及巴士站;另外房間夠大,光線充足,整體都很乾淨,有家的感覺,下次還會選擇這間公寓
於 2018 年 7 月住了 3 晚

10/10 優異

Nam (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
近KL TOWER
地點方便，員工會講粵語、國語及英語，服務很友善。 地點坐落香格里拉酒店對面，及皇冠酒店後面。坐的士及GoKL巴士已很方便。
於 2018 年 5 月住了 4 晚
小吴 於 2018年6月11日的回應
谢谢，谢谢您。我们一定会认真做好服务。有机会再来做客！

4/10 欠佳

Fa (USA)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
第一房間 面盆漏水 沒有空調 不能入住 第二房間 廚房無燈 WiFI 欠奉 毛巾不夠 房外走廊 電梯無人清理 無風筒 無熨斗
於 2018 年 4 月住了 2 晚
小吴 於 2018年6月9日的回應
FAN您好，非常抱歉没能提供应有的服务与房间水准，我们已经对相关的人与事做出了相应的处理，感谢您的包容，希望不久的将来您能再来，给我们一个机会在为您服务！

6/10 一般

SHIHHAO

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
清潔不夠確實，CP值算滿高的
床上有螞蟻，浴室設備有點老舊了!不過地點跟價錢沒話說，適合只想找個方便住宿的人
小吴 於 2018年6月11日的回應
SHIHHAO 您好，谢谢评价，我们确认过了房间浴室的设备，确实有点不如它最初的状态了，已经认真处理过，现在很好了。希望不久的将来能再见到您。

8/10 不錯

eric (Hongkong)

讚好：整潔度和職員與服務
Nice place to stay and convenient
It took a long time for taxi driver to find the place as the signature name plate of the hotel vortex is too small. Lower level room is noisy esp at night time. Higher level rooms are good. Room's interior is excellent in terms of cleanliness and facilities are in good condition. It is convenient to and fro the city centre and most shopping centres. Staff are nice and helpful.
於 2017 年 8 月住了 5 晚
Huang Goh- Director The Idaris KLCC. 於 2017年9月30日的回應
Thank you for taking the time to review your stay with us. We are glad that you enjoyed the location. We do take note of the list matter. Hope to welcome you back soon! Kind Regards.

10/10 優異

Gwo-Juh

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
下次還會再來
房間很乾淨，基本設備齊全，交通方便，離KLCC很近走路5分鐘
於 2017 年 6 月住了 1 晚

8/10 不錯

Lin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

traveller (kl)

多人同遊
讚好：整潔度、設施服務和住宿狀況
nice location, nice view, bad parking design very narrow, nice bed, dim toilet should add more lighting
於 2020 年 9 月住了 1 晚

6/10 一般

Wong

於 2020 年 3 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Sijainti hyvä. Suihkussa kosteusongelmaa, koska wc-tiloissa ei ole ilmanvaihtoa.
於 2020 年 3 月住了 1 晚

6/10 一般

Mira

不滿：住宿狀況
Bra läge
Det ligger bra, men ett slitet hotel, trånga rum. Hade två enkla sängar och inget plats för resväska, den fick ligga på den andra lediga sängen, men hade vi varit två, då fanns det absolut inget plats, ens för en väska och två skall vi inte tala om. Väldigt trångt!! I den gemensamma vardagsrummet, ett rundbord och TRE, stolar, en nedfläckad stoppad stol, en plast stol och en pall! Men båda rummen hade sängar för fyra personer. Under natten brakade det löss. Ngt. gick sönder och på morgonen såg jag att gardin stången i vardags rummet hade gått sönder. Både jag och gästen intill har påpekat det och det skulle åtgärdas under dagen, men nej och det var stark sol och inget AC i detta rum. Nonchalans. Sen är det Wi-Fi uppkopplingen som är under all kritik! Nu i Corona virus tider, för mig var det oerhört viktigt att kunna vara uppkopplad för att följa min börs och tex. sälja. Men ack nej, trots påpekande om det så fungerade det inte. Så 43 tusen kronor back på två dagar för att jag inte kunde komma in på min baksida för att sälja mina fonder!! Arg. Och när jag betalade för rummet vid utcheckningen, i receptionen kunde jag gå in på valuta omvandlare och såg exat hur mkt. de skall dra från mitt konto och det drog 14 kr mer! Även om det är inte större summan för två nätter, så rätt skall vara rätt! De har det gjort på alla hotell jag har bort under en månad! Irriterande! Har påpekat det direkt och det skulle återbetalas till mig på mitt kort. Än är det inte åtgärdat!
於 2020 年 2 月住了 2 晚

8/10 不錯

HUISEUNG

商務旅客
讚好：職員與服務和客房舒適度
뷰도 좋고 방도 넓고 쾌적하나 화장실이랑 싱크대 청결 상태가 좀 안좋아요 바퀴벌레 계속 나오는데 약달라고 해서 쳐놓으면 시체만 늘어납니다. 전자레인지는 내부에 고장나있는거 모르고 돌리다가 불꽃 엄청 튀어서 큰일날뻔 했어요. 나머지는 다 괜찮긴 합니다. 위치도 완벽하고 그러니 비즈니스나 개인여행으로 사용하긴 좋고 커플 여행에는 맞진 않는듯
於 2020 年 2 月住了 12 晚

10/10 優異

Ludovic

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Chouette appartement, neuf et confortable.
A proximité à pied de la KL Tower et des Petronas. Parking public peu onéreux à côté de la résidence. Juste dommage que le check in soit un peu fastidieux. Il faut trouver le bureau où récupérer les clés et l'accès à la résidence ne se fait que par badge...
於 2020 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚

4/10 欠佳

Traveler (TOKYO)

商務旅客
不滿：整潔度、設施服務和住宿狀況
良いところはロケーションで、とても便利なところにあります。また洗濯機と乾燥機は新しそうで良かったです。それ以外は良い印象はありません。施設は古くメンテナンスにはかなりの問題があります。例えば、ベッドが最高級ベッドと記載してありましたが、全くそういうものではありません。エレベーター、廊下などは、多くの国々から来ているマナーの悪い旅行客のせいか、汚れていることも多い上、掃除も最低限のため、清潔感はあまり感じられません。部屋の掃除は、ほぼ掃除機をかけないようです。掃除機をかけることを3回お願いして、見ている前でようやくやってもらいましたが、かなりいい加減がものでした。電気系の問題も多かったので、全てにおいて最低限で良い、という方にのみおすすめします。
於 2020 年 1 月住了 15 晚

2/10 很差

Jiyeon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
정말... 힘들었어요.
이 호텔에 2일, 3일 두번 예약을 해서 총 5일을 머물렀는데 바퀴벌레가 너무 많아서 미칠뻔 했음. 5일동안 불을 못 끄고 잤음. 바퀴벌레가 침대에도 올라오고. 정말 최악이에요.
於 2020 年 1 月住了 3 晚

2/10 很差

Jiyeon

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
review..... ㅜ.ㅜ
정확하게 객관적인 것만 쓰려고 노력은 하겠으나 자꾸 감정이 들어가지만 최대한 자제하겠음. (부글부글) 첫날 - 밤에 샤워하려는데 샤워부스 안에 하수도 막힌거 확인. 내일 아침에 고쳐준다고 함. 그리고 이 방에 많은 바퀴벌레가 산다는 사실을 확인함. 둘째날 - 프론트에 가서 컴플레인. 바퀴벌레(cockroach)가 있고 하니 스프레이 뿌려준다고 해서 뿌려줬음. 직원들은 요청하면 다 해줌. 하지만 만족스럽지는 않음. 바퀴벌레들은 스프레이따위 겁내지 않고 방, 화장실 돌아다님. 방 바꿔 달라고 말했으나 빈방이 없다고 (음력 설날연휴) 해서 포기. 방에 침대 헤드는 벽에 고정이고 매트리스와 받침대가 있는데 매트리스 덜컹거림 이거는 컴플레인 말도 못함.
於 2020 年 1 月住了 2 晚

6/10 一般

Anahita

讚好：客房舒適度
不滿：整潔度和職員與服務
Maybe the other review wasn't exaggerated..
So having travelled round Asia quite a bit I have seen the odd cockroach in the room a few times never more than 2 in the same room and never on the same day .. This has the potential to be perfect walking distance to what we wanted to do, modern and massive windows to see the beautiful views .. but even I was taken aback by how many bugs were in the rooms .. The kitchen area was COVERED in roaches and bugs there must have been about 16 dead in the sink .. no all roaches but decent sized bugs one that had been squished still in the fridge and place just not quite kept to a clean enough standard.. In the bedroom I'm not convinced the sheets were clean on and the bugs were still all over the bathroom said to the girl and she said she would get someone to clean our room ... It was our day to get the room cleaned anyways seen as we had came early hours of the morning the day before it wasn't necessary the first day but it's every second day cleaned apparently anyway the cleaned didn't get rid of the bugs. What a disappointment this place has the potential to be AMAZING but instead I spent the whole time with my stuff packed away in my bags and not wanting to shower or use the bathroom ... Wouldn't step foot back in the kitchen :( Clean it up you have something amazing !!
於 2020 年 1 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fint hotel for pengene
Rigtig fint hotel for pengene. Vi fik først en værelse der ikke var rengjort, men fik med det samme et nyt som var fint.
於 2020 年 1 月住了 2 晚

8/10 不錯

Dayang

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
i stayed for 2 nights just for shopping at KLCC Suria Mall and Pavillion. It was only a walking distance.
於 2019 年 12 月住了 2 晚

8/10 不錯

Mirjana

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Good position, close to train station, in neiborhood of Petronas, room ok for two people who are spending a little time at the hotel. Good price for quality.
於 2019 年 12 月住了 2 晚

4/10 欠佳

Maja

多人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Otur med rummen men bra service
Första intrycket var bra, vi hade fin utsikt och rummet var överlag rent och fräscht. Senare på kvällen gick elen i vårt och det gemensamma köket, så vi fick byta rum. Rummet vi kom till verkade bra till en början, men efter att ha kommit tillbaka efter en tur i stan så var det fullt av insekter i hela rummet. Vi fick byta rum igen.
於 2020 年 1 月住了 3 晚

10/10 優異

Cary

於 2019 年 12 月住了 6 晚

6/10 一般

真實旅客

多人同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
There are so many cockroaches and they don’t mob the floor regularly
於 2019 年 12 月住了 7 晚
Suresh Shunmugam 於 2019年12月17日的回應
Dear Ing Ing, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. Besides that, We apologise for the poor pest control preventions taken and we'll address this issue with the relevant department to have it fixed. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
The apartment itself has 2 rooms and 1 of it is mine. I liked the idea of having the communal living room which means i get to interact with my "neighbour" if we met, which unfortunately we did not. The staff were also very prompt with requests and they helped solve a lot of my issues during my stay which i greatly appreciate. I would highly recommend this to people on a budget and for families. Thank you for the pleasant experience!
於 2019 年 12 月住了 4 晚
Suresh Shunmugam 於 2019年12月17日的回應
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、設施服務和住宿狀況
good view,large room,and easy to go somewhere around KLCC :)
於 2019 年 12 月住了 2 晚
Suresh Shunmugam 於 2019年12月17日的回應
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 不錯

真實旅客

讚好：職員與服務
於 2019 年 11 月住了 1 晚
Suresh Shunmugam 於 2019年11月25日的回應
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Reasons
I gave this place 5*s bc -view from 41st floor -price -luggage storage when we checked out -internet!!!!! Was great! -location Cons: -elevator needed service. The numbers would jump around, and some (of the 6 elevators) shook a couple lot -while check in 3 other people came in with room issues, and we had to wait while they resolved those. BUT, they did resolve the others issues. -the cleaning man tried coming in while we were still in our room about 10am, and I wasn’t even clothed. It was scary! My husband intercepted. It was a simple oversight, but I didn’t love that.
於 2019 年 11 月住了 1 晚
Suresh Shunmugam 於 2019年11月18日的回應
Dear Ms Elizabeth, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We apologise for the poor quality and we'll address this issue with the relevant department to have it fixed. Yours sincerely, Suresh Shunmugam Revenue Manager

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Cockroaches Suite
Found a lot of cockroaches in the room. Ask to change room but the receptionist refuse & said no room available to change. Then I asked for insect repellent. Who know the more cockroaches I kill & more appeared. I've video to upload if I able to. I couldn't accept anymore so I asked for checkout & refund then the receptionist told me there is another room if you like to change. Thanks for receptionist at last I able to get my refund. Before I book the hotel I checked the review is 8.2 but I think that should be long time ago.
於 2019 年 9 月住了 1 晚
Suresh Shunmugam 於 2019年11月18日的回應
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We apologise for the poor quality and we'll address this issue with the relevant department to have it fixed. Yours sincerely, Suresh Shunmugam Revenue Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property but very difficult to find at night as no clear signage and street numbers are rarely displayed. So, it is the only tall, round building in the street and is next to Concorde Hotel (very clearly signed) which all taxi drivers know. My taxi dropped me off about 1k from hotel! Local businesses had never heard of the hotel name, so took a few phone calls to find it.
於 2019 年 9 月住了 2 晚
Suresh Shunmugam 於 2019年11月18日的回應
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We're glad to note that you enjoyed your stay with us as well as the comfort of our rooms. We look forward to create more memorable moments with you in the future. Thank you. Warm regards, Suresh Shunmugam Revenue Manager

8/10 不錯

knt (日本)

讚好：整潔度、職員與服務、設施服務和住宿狀況
寝るだけならば，十分な場所だった．しかし，虫が出てきたのところが残念ところだった．
於 2019 年 9 月住了 1 晚
Suresh Shunmugam 於 2019年11月18日的回應
Dear Guest, Thank you for choosing Vortex Suite KLCC by Idaris, Kuala Lumpur! We apologise for the poor quality and we'll address this issue with the relevant department to have it fixed. Yours sincerely, Suresh Shunmugam Revenue Manager

8/10 不錯

David

商務旅客
讚好：住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 9 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great comfort in this place.
The place is nice and nice - and the services are good - and the staff are wonderful - I would recommend it.
於 2019 年 7 月住了 10 晚

8/10 不錯

Andy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 6 晚

10/10 優異

Naomi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 14 晚
The Idaris Suite KLCC 於 2019年7月12日的回應
Thank You

4/10 欠佳

Ian

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The room was small with the toilet very near to the bed and has a foul smell.
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location. Helpful staff. Nice clean room. Close to KL City Center.
於 2019 年 3 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It is a clean, well kept building and it is within walking distance of the Petronas towers and the KLCC malls
於 2019 年 3 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 5 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Personale Accogliente e disponibile, ottima posizione, camera pulita e spaziosa. Nulla da obiettare.
於 2019 年 2 月住了 2 晚

8/10 不錯

Eva

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room is clean n tidy. Location is okay.
於 2019 年 1 月住了 1 晚

10/10 優異

Antonin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bon rapport qualité prix
Excellente situation , mais plus comme un apart hotel qu’un hôtel traditionnel.
於 2018 年 12 月住了 4 晚

10/10 優異

wesam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 24 晚

8/10 不錯

Katarina

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fin utsikt och rena rum
Fräscht, underbar utsikt och närhet till twin towers (5 min att gå) med shopping och restauranger. Det enda negativa var att två av de fyra hissarna var ur funktion när vi var där, vilket ledde till en del väntan på hissar. Är ju trots allt 33 våningar som man ogärna går upp för varje dag.
於 2018 年 11 月住了 4 晚

10/10 優異

Jochen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
於 2018 年 10 月住了 2 晚