The staff and so friendly and housekeeping are excellent. The food at the resturants is delicious and fast to be served even on a busy night. Its close to Beachwalk and other stores and the convienence of a supermarket all on your doorstep. I worked my way through the cocktail menu poolside and enjoyed them all, I wouldnt stay anywhere else...I,love walking through the grounds at night, beautifully lit, safe and quite. This hotel really is a hidden gem in the heart if Kuta.