Dear Cathryn,Thank you for sharing your feedback with us. We appreciate your honest assessment of your recent stay, and we're grateful for the opportunity to address your concerns.We apologize for any disappointment regarding the condition of your room. Your feedback is crucial, and we will look into refurbishment options to enhance the overall guest experience.We also regret to hear about your less-than-pleasant experience in the restaurant. This is not reflective of our usual standard of service, and we will address this matter with our team to ensure a more friendly and welcoming atmosphere.On a positive note, we're delighted to hear that the receptionist provided you with a lovely and helpful experience. We will make sure to commend her for her excellent service.Your insights are valuable, and we are committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Warm regards,

Dear Karin,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful two nights with us and that you enjoyed our prime location. Your kind words about our helpful and friendly staff mean a lot to us.We strive to provide exceptional service and create memorable experiences for all our guests, and we're thrilled to know we succeeded in making your stay enjoyable. Your feedback motivates us to keep up the good work and continuously improve.We hope to have the pleasure of welcoming you back on your future visits to the area. We are always eager to hear from our guests and tailor our services to exceed expectations.Once again, thank you for your positive review. We look forward to serving you again soon!Best regards,

Dear Rajarethinam,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay and enjoyed the hospitality of our reception staff. Your kind words regarding their kindness and excellent service are greatly appreciated.We strive to go above and beyond to make our guests' stay as comfortable as possible, and it's wonderful to know that our staff met your expectations. We understand the importance of catering to our guests' needs, even during unconventional hours, and we are glad that we could accommodate your request for a midnight checkout and provide you with a Bento of Morning Breakfast. Your satisfaction is our top priority, and we are thrilled that we could contribute to making your stay more enjoyable.Once again, thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back on your future visits.

Dear Matthew,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great and comfortable stay at our hotel, and that you found our rooms clean and comfortable with a big, comfortable bed. We are also pleased to hear that you received good customer service during your stay.We are especially glad to hear that our staff was able to quickly and effectively address the issue with your door lock, and that you were able to enjoy the rest of your stay without any further issues.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

Dear Ng,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

Dear Khaled,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We hope that your feedback will serve as a reference for travellers to help them decide where to stay in Bali.We look forward to welcoming you again soon.Kind regards,Awan Front Office Supervisor

Dear Naomi,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

Dear Kristy,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We would like to apologize if there are any aspects of our service that you are not satisfied with.Your feedback will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again some time in the future.Kind regards,Awan Front Office Supervisor

Dear Carlee,Warmest Greeting from Grand Ixora Kuta,Thank you for choosing our Hotel as the destination for your holiday and for taking the time to share your experience with us.We hope that your feedback will serve as a reference for travellers to help them decide where to stay in Bali, and also will help us to improve our services and ensure that our guests will get the best experience during their stay at Grand Ixora Kuta Resort. We look forward to welcoming you again soon.Kind regards,Awan Front Office Supervisor