Dear Mr/s. KAILIN,
We would like to extend our thanks for your stay at Swiss-Belhotel Rainforest, and we greatly appreciate the time you give to share your experience at our hotel, and the generous compliments.
We are so delighted that we were able to exceed your expectations and able to provide an exceptional service during your stay with us, it is our utmost pleasure.
We hope and look forward in welcoming you again at Swiss-Belhotel Rainforest.
Best regards,
Dewi - Ecommerce
8/10 不錯
Kwok Hing (香港)
2016年6月20日
讚好:職員與服務
服務人員超讚的酒店
服務人員的服務非常稱心,Very Good!
Kwok Hing
Dewi 於 2016年6月22日的回應
Dear Mr/s. Kwok Hing,
Thank you for taking your valuable times to share a review of your recent stay experience with Swiss-Belhotel Rainforest.
We are really happy to hear that you enjoyed your stay. We were particularly pleased to read your thoughts on the hotel location, room and overall service provided to you. I will convey your kind words with the entire team, whom will be delighted to learn that their efforts have been appreciated.
Thank you for recommending us, and we look forward to welcoming you back in the future.
Best Regards,
Dewi - Ecommerce
8/10 不錯
真實旅客
2016年1月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
Dewi 於 2016年6月25日的回應
Dear Mr/s. Anonymous,
Thank you for taking the time to share your review on your recent stay with Swiss-Belhotel Rainforest. We greatly value and appreciate your wonderful compliments. It is very rewarding to hear that you found our staff are friendly as well as helpful and had exceeded your expectations.
Your compliments have been shared to the rest of the team and they all send their regards to you. It is an honor to be of service to you and we look forward to welcoming you back in the future.
Kind Regards,
Dewi - Ecommerce
8/10 不錯
真實旅客
2015年12月7日
讚好:整潔度、職員與服務和客房舒適度
all ok. except the pool little dirty.
we stayed 3 days. everything ok.. the pool
from the first day is clean , the second day already little dirty , the third disaster
真實旅客
Dewi 於 2016年6月18日的回應
Dear Mr/s. Anonymous,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
Regarding the pool, we have forwarded to department concerned for their improvement
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Kind Regards,
Dewi - Ecommerce
6/10 一般
Hsinhui (Taiwan)
2015年11月20日
不滿:整潔度
地點離市區稍遠
地點有點偏遠,但靠近家樂福
Hsinhui
Dewi 於 2016年6月18日的回應
Dear Mr/s. Hsinhui,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Kind Regards,
Dewi - Ecommerce
6/10 一般
真實旅客
2015年11月15日
讚好:職員與服務
Quite far away from Kuta beach
Cannot walk to the beach but hotel free shuttle is not easy to book. Breakfast is good but nothing to walk around hotel
真實旅客
Dewi 於 2016年4月17日的回應
Dear Mr/s. Anonymous,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
We will forwarded to department concerned regarding the shuttle service for their improvement
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Dear Mr/s. Ya-Hsing,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Kind Regards,
Dewi - Ecommerce
10/10 優異
katy (Taiwan)
2015年9月26日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable
Very warm and comfortable
katy
Dewi 於 2016年6月18日的回應
Dear Ms. Katy,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Kind Regards,
Dewi - Ecommerce
4/10 欠佳
hiu yan sherry
2015年9月20日
不滿:整潔度、住宿狀況和客房舒適度
除風景、設計外其他都差!!房子舊、沒熱水。
hiu yan sherry
Dewi 於 2016年6月18日的回應
Dear Mr/s. Hiu Yan Sherry,
Thank you very much for taking some of your precious time to review your recent stay at Swiss-Belhotel Rainforest.
Please accept my sincere apology for the inconveniences you had encountered during your stay. Rest assured we have shared this feedback to the related departments for their corrective actions and to avoid future occurrence.
We hope this experience will not impair your trust in Swiss-Belhotel Rainforest and that you will give us the opportunity of welcoming you again soon.
KInd Regards,
DEwi - Ecommerce
8/10 不錯
HUI CHEN (Taiwan)
2015年9月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
飯店服務佳,價格優惠
飯店整體服務佳,餐飲設施便利,彌補週圍消費餐飲不便,價格便宜
HUI CHEN
Dewi 於 2016年6月18日的回應
Dear Mr/s. HUI CHEN,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Kind Regards,
Dewi - Ecommerce
Dear Mr/s. MusicFairy,
Thank you very much for taking some of your precious time to review your recent stay at Swiss-Belhotel Rainforest.
Please accept my sincere apology for the inconveniences you had encountered during your stay. Rest assured we have shared this feedback to the related departments for their corrective actions and to avoid future occurrence.
We hope this experience will not impair your trust in Swiss-Belhotel Rainforest and that you will give us the opportunity of welcoming you again soon.
Kind Regards,
Dewi - Ecommerce
8/10 不錯
Chio Man (Macau)
2014年12月25日
讚好:職員與服務和住宿狀況
Good stopover near airport
If you are looking for a place to stay near the airport, this is a good choice.
Chio Man
Dewi 於 2016年6月18日的回應
Dear Mr/s. Chio Man,
Thank you for taking time to share your feedback. We are very pleased to hear that you enjoyed the stay experience at Swiss-Belhotel Rainforest.
Your feedback are important to us as we continue to refine the level of service we extend to our guests. We greatly appreciated your comments and hope to welcome you back in the future.
Kind Regards,
Dewi - Ecommerce
8/10 不錯
真實旅客
2013年10月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
一流的服务
服务很好,早餐不错
真實旅客
Dewi 於 2016年6月18日的回應
Dear Mr/s. Anonymous,
We appreciate your effort in taking the time to share your experience of your recent stay at Swiss-Belhotel Rainforest. We are delighted to hear that our room quality, breakfast service and our general service level have contributed in making your stay comfortable.
Thank you for staying with us, we sincerely hope to have another opportunity to welcome you again whenever your future travel plan brings you back to Bali.
KInd Regards,
Dewi - Ecommerce
Dear Ms. Elaine Tu,
We appreciate your effort in taking the time to share your experience of your recent stay at Swiss-Belhotel Rainforest. We are delighted to hear that our room quality, breakfast service and our general service level have contributed in making your stay comfortable.
Thank you for staying with us, we sincerely hope to have another opportunity to welcome you again whenever your future travel plan brings you back to Bali.
Kind Regards,
Dewi - Ecommerce
10/10 優異
Christian
2024年2月12日
Christian
於 2024 年 2 月住了 1 晚
Really 於 2024年2月16日的回應
"Dear Mr. Christian,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"
10/10 優異
Saunak
商務旅客
2024年2月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good quite hotel
Efficient hotel with polite staff, everything works. About 2 Km from Kuta beach, so quite place. Restaurant food is great.
Saunak
於 2024 年 1 月住了 1 晚
Really 於 2024年2月6日的回應
"Dear Mr/s. Saunak,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"
8/10 不錯
Suzana
伴侶同遊
2024年1月26日
讚好:整潔度和職員與服務
The staff and service was outstanding we really enjoyed the hospitality. The hotel is located on a busy major road but when inside you couldn’t hear any of the traffic noise. we caught a taxi everywhere. It’s a good stop over hotel if passing through. The hotel itself needs updating and upgrading. Worn and stained carpets in the corridors chipped doors and skirting’s loose floor board around the pool the room needed a proper bar fridge. it was clean and the room was large and comfortable. Overall we enjoyed our stay but it’s not a luxury resort it’s a good working hotel
Suzana
Really 於 2024年1月30日的回應
"Dear Mrs. Suzana,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"
10/10 優異
Kamia
2023年12月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Kamia
於 2023 年 11 月住了 5 晚
Really 於 2024年1月31日的回應
"Dear Mr/s. Kamia,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"
10/10 優異
kang hyun
2023年12月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
kang hyun
於 2023 年 10 月住了 1 晚
Really 於 2023年12月19日的回應
"Dear Mr/s. Kang Hyun,Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our facilities and services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Reallyazika JacobusEcommerce Executive"
8/10 不錯
David
2023年8月27日
讚好:職員與服務和客房舒適度
Nice and relaxing stay
Our stay was good the people were very nice and polite and willing to please can’t fault them.the only thing was the breakfast the coffee was only percolated too strong for me the apple juice was so watered down it wasn’t nice the sweetener sachets was wet it wouldn’t come out but apart from that our stay was nice the bed was very comfy and the pillows were great thank you
David
於 2023 年 8 月住了 5 晚
Dinda Meitalia 於 2023年9月3日的回應
Dear Mr. David,“Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”.Thank you so much for choosing Swiss-Belhotel Rainforest Kuta as your preferred hotel for your recent holiday in Bali and for wonderfully reviewing our services by our team.I am delighted to learn that everything you mentioned exceeded your expectation and how the team took care of your needs very well. Very positive and kind feedback like yours will always serve as an inspiration and motivation to our team.We do apologize if the breakfast is not met with your expectation, we will always improve our quality of the breakfast Myself and team are looking forward to welcoming you back to Swiss-Belhotel Rainforest Kuta soon.Sincerely,Dinda MeitaliaReservation
6/10 一般
Chin Yung Vanessa
2023年8月26日
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
It’s not very clean. There were a lot of mold in the bathroom. They need to clean the place and all the cracks down with bleach .
Chin Yung Vanessa
Dinda Meitalia 於 2023年8月29日的回應
Dear Mr/s. Chin,“Warmest greetings from Swiss-Belhotel Rainforest Kuta where nature and contemporary living meet”.I am truly saddened to read your review, knowing that we have falling short in providing the highest level of hospitality.I assure you that I will personally share your constructive feedback to the appropriate hotel team for further improvement and to avoid these inconveniences from reoccurring again in the future.We look forward to having you come stay with us again in Swiss-Belhotel rainforest Kuta and to taking great care of you. We will see you soon!With warm regards, Dinda MeitaliaReservation
8/10 不錯
Bruce
2023年8月8日
讚好:整潔度和職員與服務
Would have preferred to be closer to the action, but there were other options that were just as good.
Bruce
於 2023 年 7 月住了 7 晚
Dayu Wirangjani 於 2023年8月22日的回應
Dear Valuable Guest,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We sincerely appreciate your kind words and are thrilled to know you had a wonderful experience. We take great pride in offering the best of hospitality with the highest standards of service and are delighted to learn that we have managed to exceed your already high expectations. Thank you for considering Swiss-Belhotel Rainforest and we look forward to welcoming you back soon!Best Regards,Swiss Belhotel Rainforest
4/10 欠佳
Blanca
2023年7月30日
Blanca
於 2023 年 7 月住了 4 晚
Dayu Wirangjani 於 2023年8月22日的回應
Dear Mr/s. ,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We appreciate your feedback and are sorry that we did not meet your expectations. We are committed to ensuring that this situation never happens again and are working to improve our service.If there is anything we can do to make your upcoming visit more comfortable and enjoyable, please let us know. We would be more than happy to help. Thank you for considering us for your future travel plans!Best Regards,Swiss Belhotel Rainforest
10/10 優異
Agnes (Badung)
家人同遊
2023年7月10日
讚好:整潔度、職員與服務和住宿狀況
Excellent stay
Agnes
於 2023 年 7 月住了 1 晚
Swiss Belhotel Rainforest 於 2023年7月11日的回應
Dear Ms. Agnes,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We sincerely appreciate your kind words and are thrilled to know you had a wonderful experience. We take great pride in offering the best of hospitality with the highest standards of service and are delighted to learn that we have managed to exceed your already high expectations. Thank you for considering Swiss-Belhotel Rainforest and we look forward to welcoming you back soon!Best Regards,Dayu WirangjaniE-Commerce Executive
10/10 優異
Affaq
家人同遊
2023年5月30日
讚好:整潔度、職員與服務和住宿狀況
Lovely staff who made the stay all the more worth while.
Affaq
Swiss Belhotel Rainforest 於 2023年6月1日的回應
Dear Mr. Affaq,"Warmest greetings from Swiss-Belhotel Rainforest, where nature and contemporary living meet"We sincerely appreciate your kind words and are thrilled to know you had a wonderful experience. We take great pride in offering the best of hospitality with the highest standards of service and are delighted to learn that we have managed to exceed your already high expectations. Thank you for considering Swiss-Belhotel Rainforest and we look forward to welcoming you back soon!Best Regards,Swiss Belhotel Rainforest
10/10 優異
GARY
商務旅客
2021年5月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great
Very nice place
Great rooms we had
Good value
I enjoyed my stay there
GARY
於 2021 年 5 月住了 1 晚
Yudi 於 2021年5月27日的回應
Dear Mr/s. Gary
,
Thank you for sharing your feedback.
It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the overall experience at Swiss-Belhotel Rainforest.
We aim to exceed guest expectations and always try to make it the most memorable one for our guests. We’d like to express our gratitude for your compliments to our Property.
With your positive feedback, our team will certainly be motivated to enhance further guest’s interactions.
We look forward to welcoming you back soon.
Best Regards,
Muh Prayudi
Reservation Agent
8/10 不錯
真實旅客
2020年3月13日
讚好:職員與服務和客房舒適度
Like grandparents, sweet but outdated
The best thing about the hotel is the friendly staff that always greets you with a smile. Aside from that, the place needs a “facelift” and I personally didn’t love the location as I couldn’t easily walk around. It’s easier if you rent a scooter or grab everywhere though. Overall, I had a great treatment and I can’t really complain.
真實旅客
於 2020 年 2 月住了 9 晚
Muh Prayudi 於 2020年4月22日的回應
Dear Guest,
We are happy to hear you had a positive experience during your stay at Swiss-Belhotel Rainforest Kuta! We value your input and encourage you to let us know more details about your experience with us.
We are looking forward to returning to our hotel.
10/10 優異
真實旅客
2019年10月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 8 月住了 1 晚
6/10 一般
真實旅客
2019年9月11日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The hotel is rated as a 4 star venue, it is not maybe 2.5 rooms are in poor condition, furniture badly in need of repairs and re-painting, bathroom shower needs good clean.
No toiletries except soap and toothbrush, only 2 towels no faces or hand towels.
Companion shows safe in room and bathrobes not in room
Pool area no atmosphere only 2 set of chairs and about 6 bean bags
Front desk staff very good always remembered name and booked taxis.
Food was OK did not have breakfast so can not comment.
Noisy rooms when furniture is moved around in rooms each side or above.
Stayed at other Swissbel Resorts will not stay at this one again.
Recommend they provide arm chairs in rooms as only one desk chair is provided
真實旅客
於 2019 年 9 月住了 1 晚
Muh Prayudi 於 2019年9月13日的回應
Dear Our Valued Guest,
Thank you very much for taking the time to share your review regarding your recent stay at Swiss-Belhotel Rainforest Kuta.
Please accept our sincere apologies for the inconvenience caused during your stay.
We have discussed your review to the respective Head of Departments in order to rectify the shortfalls and avoid re-occurrence. Thank you once again for your valuable feedback and I hope that you give us a chance to serve you better in the future.
It will be our pleasure to welcoming you back and to make your next stay with us a truly memorable experience.
Regards,
Muh Prayudi
Reservation Agent
I had a lovely stay at the rainforest, it’s and absolutely stunning lush setting in a very convenient locations.
Whilst having lunch at the Bule Bar, the owner was with a photography crew taking promo pictures. As I was in the background, he offered me a complimentary spa treatment.
I returned to my room later in the day to a hand writer note and business card with the offer. Such a lovely gesture and the massage was absolute heaven. I will most definitely be returning.
Mish
於 2019 年 6 月住了 1 晚
Muh Prayudi 於 2019年7月17日的回應
Dear Valued Guest,
Thank you for sharing your feedback.
It’s indeed our pleasure to have you stay with us and we are glad to know that you had enjoyed the overall experience at Swiss-Belhotel Rainforest. We aim to exceed guest expectations and always try to make it the most memorable one for our guests. We’d like to express our gratitude for your compliments to our location. With your positive feedback, our team will certainly be motivated to enhance further guest’s interactions.
We look forward to welcoming you back soon.
Quiet but a little dark in placesbasically for Indonesian people
真實旅客
於 2019 年 3 月住了 2 晚
10/10 優異
真實旅客
2018年12月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
very very nice receptionist so please be patient with them, they are out there trying to give us the best service. Good security as well.
真實旅客
於 2018 年 12 月住了 4 晚
6/10 一般
真實旅客
2018年12月21日
真實旅客
於 2018 年 12 月住了 2 晚
10/10 優異
Erwin (Philippines)
2018年11月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel. Great food. Staff were good. Affordable price!
Erwin
於 2018 年 10 月住了 4 晚
Teezar Mirza - General Manager 於 2018年11月3日的回應
Dear Erwin,
Thank you for sharing this wonderful review regarding your stay experience with us at Swiss-Belhotel Rainforest Kuta recently.
We are so delighted to hear that you enjoyed the stay. Your generous comments about our hotel and staff are very much appreciated.
It’s always great to hear about such positive feedback and guest satisfaction, it’s truly what we strive for. We look forward to be of your service again in the future, whenever your travel plans brings you back to Bali.
10/10 優異
monika
2018年8月28日
I use this hotel over and over, the suite is spacious, the beds are comfy. Breakfast good. It's not in the center, good for business
monika
於 2018 年 8 月住了 4 晚
Teezar Mirza 於 2018年8月29日的回應
Dear Monika,
Thank you for choosing Swiss-Belhotel Rainforest as your accommodation during your recent visit to Bali and also for sharing this positive feedback. We are delighted to know that you had a wonderful vacation.
Look forward to another chance to welcome you back in the future.
Best regards,
Teezar Mirza
General Manager
8/10 不錯
gray1 (adelaide sth australia)
2018年5月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel well situated for business
gray1
於 2018 年 5 月住了 5 晚
Teezar Mirza - General Manager 於 2018年5月22日的回應
Dear gray1,
Thank you for staying with Swiss-Belhotel Rainforest during your recent trip to Bali and for spending some of your time to post this wonderful review. We are delighted to hear that you had an enjoyable stay.
Guest satisfaction is of utmost important to us and we take our guest comments very seriously and always strive to provide comfortable and better accommodation.
We appreciate your feedback and look forward to welcome you back in the future.
6/10 一般
karthikeyan
2018年4月29日
karthikeyan
Teezar Mirza 於 2018年4月30日的回應
Dear Mr/s. Karthikeyan,
Thank you for sharing this wonderful review regarding your stay experience with us at Swiss-Belhotel Rainforest.
We are so delighted to hear that you enjoyed the stay. Your generous comments about our hotel is very much appreciated.
It’s always great to hear about such positive feedback and guest satisfaction, it’s truly what we strive for. We look forward to be of your service again in the future.
6/10 一般
真實旅客
2018年4月9日
讚好:整潔度、住宿狀況和客房舒適度
Room facing was dull and horrible, staff asked to pay extra to change room
真實旅客
於 2018 年 4 月住了 4 晚
Teezar Mirza 於 2018年4月12日的回應
Dear Valuable Guest,
Thank you for your recent stay at Swiss-Belhotel Rainforest Kuta.
We truly apologize for the inconvenience caused during your stay with us however may I know when is your exact travelling date to enable us trace in our system ? As we normally charge for an upgrade room if guest agreed to take the room options. Your feedback also has been shared to our team for their review of improvement.
Once again, thank you for your feedback, and have a great day ahead.
8/10 不錯
Ankit (Ahmedabad)
2018年2月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
Rooms and service very good. Hotel staff very much supportive and courteous. Booked executive suite, cleanliness good. Strongly recommend this one.
Ankit
於 2018 年 2 月住了 3 晚
Teezar Mirza 於 2018年2月20日的回應
Dear Mr. Ankit Kansara,
Greetings from the team at Swiss-Belhotel Rainforest Kuta.
Thank you for sharing your feedback. It was a great pleasure to be your chosen accommodation and learned that you had a very good experience while staying with us.
There is no better satisfaction than knowing that we were able to exceed your expectations. Your appreciation will surely motivate our team to provide a heartfelt service to our guests.
Thank you again for the review and we wish to welcome you back in the near future.
Best regards,
Teezar Mirza
General Manager
6/10 一般
Nick (Singapore)
2018年1月8日
讚好:整潔度和職員與服務
A decent hotel, but that's it
The hotel is decent.
The junior suite room is big.
The staff is nice and the cleanliness is OK.
But that's about it, everything else is average at best.
Probably better for a family looking to be further away from all the crowds.
Nick
於 2017 年 12 月住了 7 晚
Teezar Mirza 於 2018年1月16日的回應
Dear Mr. Nick,
Thank you for staying with us at Swiss-Belhotel Rainforest and for taking the time to share your review. It was a pleasure reading and receiving your detailed feedback regarding your recent stay with us.
We would like to extend our sincerest apologies related with your unpleasant experience during your stay. Your feedback is very valuable to bring us to improving our quality of service to be better and to meet guest’s satisfaction; we thank to you for bringing it up to our attention.
Kindly rest assured that we have taken note and shared your remarks to all related department to prevent this kind of disappointment to not happen again in the future.
Thank you for sharing your concerns and we do hope that we have an opportunity to serve you better in the future.
Best regards,
Teezar Mirza
General Manager
10/10 優異
Marcella (São Paulo)
2018年1月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel
I stayed in Swiss Rainforest and I loved. Good food, super clean, e lovely staff. I definitely recommend this hotel.
Marcella
於 2017 年 12 月住了 6 晚
Teezar Mirza 於 2018年1月5日的回應
Dear Ms. Marcella,
Thank you for choosing Swiss-Belhotel Rainforest as your accommodation while in Bali. Your patronage is truly appreciated. We were delighted to receive your comments on our room and breakfast.
Your remarks has been shared with the rest of the team member as our consideration for future improvement. Once again thank you for your feedback, and we look forward to welcoming you back in the future.
Best regards,
Teezar Mirza
General Manager
2/10 很差
Sinsleeper
2017年12月13日
Very Disappointing!
Was so disappointed when i checked in.
Booked this hotel thru expedia wif confirmation about 1 month before travel date, only to be told that they were running on full house and can only offer us a twin bedded room when i did specifically requested for a King!
Worst part was when they admitted to giving up my reservation for a tour group which just came in.
Highlighted to them that reservations was made 1 month ago and yet it can be given up to a later request!
Really disappointing how the management runs the the hotel!
Sinsleeper
於 2017 年 11 月住了 2 晚
Teezar Mirza 於 2017年12月16日的回應
Dear Mr/s. Sinsleeper,
Greetings from Swiss-Belhotel Rainforest Kuta.
First of all, thank you for sharing your feedback. I do regret that the quality of our service during your recent stay did not meet your expectation and made the experience disappointing.
We understand your concerns and please be assured that your feedback has been shared to the related departments for immediate improvement.
I sincerely hope that we would have the chance to recover your impression of our hotel.
Best regards,
Teezar Mirza
General Manager
Dear Valuable Guest,
Greetings from Swiss-Belhotel Rainforest Kuta.
First of all, thank you for sharing your feedback. I do regret that the quality of our service and products during your recent stay did not meet your expectation and made the experience disappointing.
We understand your concerns and please be assured that your feedback has been shared to the related departments for immediate improvement.
I sincerely hope that we would have the chance to recover your impression of our hotel.
Best regards,
Teezar Mirza
General Manager
8/10 不錯
Luh Dian
2017年11月25日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Luh Dian
於 2017 年 11 月住了 2 晚
Dewi 於 2017年11月29日的回應
Dear Ms. Luh Dian,
Thank you for choosing Swiss-Belhotel Rainforest Kuta during your visit to Bali.
We are happy to find that your stay with us was memorable one & also we thank you for your valuable feedback towards our services and facilities provided at our hotel.
We are looking forward to welcoming you again on your next visit.
Best regards,
Teezar Mirza
General Manager
8/10 不錯
Logan (France )
2017年9月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel - nice staff
We had a nice time in this hotel. We spend a pleasant time in the swimming pool and it was nice to have access to the gym room. The staff was so nice, we loved spending time with them.
Thanks again for all you have done, your help for transport accommodation etc...
Logan
於 2017 年 9 月住了 5 晚
Teezar Mirza 於 2017年9月29日的回應
Dear Mrs. Mayuri Loganayagam,
Thank you for staying with Swiss-Belhotel Rainforest during your recent trip to Bali and for spending some of your time to post this review. We are delighted to hear that you had an enjoyable stay.
Guest satisfaction is of utmost important to us and we take our guest comments very seriously and always strive to provide comfortable and better accommodation.
We appreciate your feedback and look forward to welcome you back in the future.
Best regards,
Teezar Mirza
General Manager