First of all, I have pre-arranged the airport pickup services upon my arrival however the driver did not show up and I called the concierge and apparently they missed my confirmation email.
Secondly, I called and requested pickup services from JR Kutchan station at 6pm and again no one showed up so I called and asked and they said the driver was stuck in traffic. I waited till 6:20pm and still no one showed up and I decided to take taxi back to the hotel as I was really sick from food poisoning and I found no traffic on the way back. Vale called me back and said I made the appointment with them at 6:30pm not 6..... I told them to check if there's any voice recorder as I was pretty sure I asked for pickup time at 6pm since my train arrived at 6pm.
Last but not least, we requested airport transfer on our departure day and the trasnfer was late for 30 mins again.
I am not quite sure what more I could complain but I am sure I would never ever book Vale again.