Menerbes L’Atelier des Cendres Hotels

"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"This was an amazing place! Quiet and convenient to SCAD Lacoste where our daughter was studying! The breakfast was delicious made even better by the view of the beautiful gardens! We highly recommend this place even if you don’t have a child at SCAD but exploring the beautiful French countryside! "

"The place was wonderful. Spacious room, beautiful facilities, and a delicious breakfast. The staff was so very nice. We loved our stay!"

"Wonderful weather in a very lovely part of France. The hosts were very friendly and extremely helpful - they drove 20 miles to collect us when we got lost and couldn’t find the property. The property was advertised as a cottage so I thought that we had booked a house but it turned out to be an apartment. I don't think that we would have booked if we had known that. Despite this, we had a lovely time at the property "

"We had a wonderful stay here and Jean-Marc was a friendly and responsive host. The house is well-equipped and comfortable - we had no issues at all during our stay and loved the house and pool. A perfect base for exploring the surrounding Luberon region. "