「Lovely friendly welcome with a glass of cold water offered. The receptionist showed us the amenities of the hotel and where our room was and went out of her way to make us welcome.
We had an upgrade on our room which was much appreciated, it was so quiet and breakfast was excellent. We will definitely return on a night when the restaurant is open.
Thank you again」
「La habitación estaba limpia y era espaciosa, al igual que el baño. El hotel tiene una ubicación preciosa y una buena piscina, aunque el edificio en sí es un poco viejo y el mobiliario y decoración están desactualizados. El personal es amable pero de pocas palabras, por decirlo de algún modo. Es fácil aparcar en la calle (el parking es pequeño). Fue una bonita estancia y volvería, todo el entorno te baja del ritmo de la ciudad y desconectas diferente.」
「No where to park to drop off or pick up bags as other hotel users left their cars and went off to have breakfast in morning. Rooms very bland and boring. A bit shaby and worn. Should have had a room over pool but given room over noisy road. Went back to complain and reception reluctantly gave us a room over pool. No sleep as bar was noisy so you have choice, noisy bar or noisy road. Breakfast was ok, food a bit dry and overdone. If staying for one night fine any longer then find another hotel.」
「The air conditioning had been broken for more than 2 weeks, the carpets in the hallways were filthy, and the drain in the shower smelled like there was a dead animal. They gave me a fan for my room and told me to keep the patio doors open. I am a woman traveling alone. I checked out after 4 hours and went to another hotel. The Hotel Santana-Amazing!!」