Teotihuacan La Ciudadela Hotels

"Room was a bit dirty, staff was kind and friendly!"

"Yes"

"The hotel itself is impeccable. Beautiful on the inside and the staff very nice and helpful. They have a hotel cat that lounges around and that was just another plus for me. What I wish I had known beforehand was how noisy it is due to its proximity to the zocalo which was the venue for concerts and protests every day I was there. There would be a drum circle almost every night - one night it rained - labor protestors that camped in front of the cathedral for two days, a soccer event over the weekend and very noisy concerts. I would not stay in the area again. One thing is city noises, another one is the banging of drums or ambulant entertainers singing or playing instruments right outside the window for hours on end. None of this is the hotel's fault and if none of that is likely to bother you then Hotel Catedral is ideally situated to reach many amenities and its staff is fantastic. "

"The hotel is in a great location. The room was very clean and the staff was friendly."

"The staff and the hotel were actually very nice. Staff was super friendly and so so helpful. The room as mostly clean. Just the mirror was completely missed. It looked like the last person that stayed got toothpaste all over the mirror. "

"Mi esposo y yo nos hospedamos en el Hotel por 3 noches , Al momento del check out la persona del front desk me informó que había un cargo porque una toalla de mano estaba manchada y que había que pagarla . Por un momento Pensé que la persona estaba bromeando por lo ridículo de la situación, al momento me di cuenta que la persona estaba hablando en serio . Terminé pagando 150 pesos para no discutir porque mi taxi estaba esperando para llevarnos al aeropuerto. QUE VERGÜENZA! Que manera de perder un cliente por una toalla sucia ! No recomiendo a nadie hospedarse en este hotel barato !"

"Very convenient and close to the zocalo. "

"This hotel was just amazing!! Location was perfect zocalo just a few feet away . There is staff at all times to help and assist one thing that I will ALWAYS REMEMBER is their CUSTOMER SERVICE and attention to detail it was nothing short of IMPECCABLE … from the door man to Bell boy assistant Miiguel . Night time reception Danny helped us get tickets.. reception Hilda also was very helpful ALL of the cafe staff IMPRESSED!! DEFINITELY 10/10 recommend!! "

"From the very first moment, this place gets it right, effortless hospitality, thoughtful attention to detail, and that sense that everything is exactly where it should be. The staff were outstanding, genuinely kind, eager to help, and sharp when it mattered. Professional without ever feeling stiff. A special mention to our bellman, Jose Luis, always one step ahead and quietly guiding us. The concierge team truly made our stay unforgettable. Enthusiastic, knowledgeable, and attentive, they understood exactly what we wanted and made it happen seamlessly. From restaurants to tours and shows, every detail was handled flawlessly. A huge thank you to Vianney, Fernanda, and Roberto. Your warmth and professionalism elevated the entire experience. The historic district is phenomenal, rich, vibrant, and full of life, with incredible food, history, and shopping at every turn. The hotel location could not be better. Step outside and you are in the heart of it all. The property is spotless, comfortable, and consistently delivers excellent service. The rooftop offers breathtaking views. The café downstairs is a highlight, with great espresso, snacks, and a standout breakfast with excellent breads and local specialties, available around the clock and largely complimentary. Small touches like the apple basket add charm. Rooms are spacious, with good AC, very comfortable beds, and well designed bathrooms. All in all, a brilliant stay, relaxed, well run, and full of character!"