So disappointed with the lack of upgrade in the 2 bedroom Villa. 1st day, arrive with lots of notice on "if" we lose any pool towels we would be fined $25 each (mind you these towels have multiple stains on them and are in poor shape, we used our own beach towels due to how old and gross these looked).
2nd day- We noticed a pile of dead bugs in the master bedroom near the French doors, was hard to see due to the tiles being a dark brown color...but they were bugs alright!! Yuck!!! My husband spent the time to vacuum the entire 1300sq ft villa just in case. Our 5yo almost stepped on the pile of bugs while playing... They offered to spray "raid" and a maintenance guy stopped by after we had cleaned up. Smh.
The day before we checked out we received an email asking for a "to do" list by us... Put a load of white towels in the wash, run the dish washer with dirty dishes, take the trash out to the trash bins (outside near the parking lot while it was almost 120 degrees on day and average of 115 degrees during our stay)! List goes on and on...yet charges the guest $150 departure cleaning fee. Hmm who's actually doing half of the cleaning before we need to check out? Ridiculous.
If you are expecting a high end stay don't bother. The villas need a major upgrade on all furniture, and bathroom tiles etc. Sofa and dining chairs are so old and dirty I used the white queen size sheet to put over our sofa, to somewhat feel ok to sit on it during our stay.
Pools are heated over 80 degrees all day, it's an issue because it was over 110-120 even at night. It was unbareable and multiple families were complaining and left like we decided to, not the smartest move when it's peak summer season.
Online photos are def nicer than in person. Unfortunately, we will not be returning. Don't charge your guests a cleaning fee if you're requesting they do half of the cleaning for you