Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We booked this lovely property for the month of March 2020. The home and neighbourhood exceeded our expectations and we had no complaints whatsoever about the property itself. Just over two weeks into our stay, the pandemic crash-landed, and we had to leave abruptly – by orders of the Canadian government – to return home directly to Canada to quarantine. We received this assurance from the LQRL agent: “We will absolutely add a credit on your next reservation with us. Please keep this email as confirmation of that.” The entire state of California went into lockdown, and travellers were being sent home.Now allowed to freely travel again, we attempted to book a property recently, in fact this same one, using our promised credit. We quickly realized that the individual who promised the credit was reneging on this promise. Instead, we received this reply from another employee: “I spoke with management this morning; we have great news for you. We can accommodate you and extend a 15% discount off from any home you would like to reserve.” No apologies, no acknowledgement of the promised credit, no accountability. The property that we rented in March 2020 for 32 days costed out at $11,145, approximately $348 USD per night. Based on these calculations, we were promised a credit of $4,875. Pricing out a week in December, 2022 now sees the bill at $11,633 USD, or $1,661 PER NIGHT, over 4 times the cost of our original lease (and more than a month cost us in 2020). Adding the defaulted credit of $4,875, we are now at $14,763 USD for a week, roughly $2,109 USD a day? Up from $348 USD a day? Yikes. We even proposed what we thought to be a fair compromise, using our two-week remaining credit for a one-week rental – same home - and calling it square. No deal, no response. Unfortunately, we asked for and expected fair treatment, and this did not happen. As we are now being “ghosted” by the agency, w
