La Ventana Hotel with Pool

"Staff were very nice and made us feel important and welcome every day. They answered our questions and made excellent suggestions for our travel plans. The hotel room itself was the basic one. We would have liked to have a fridge but although that was not available, staff were able to accommodate our needs. The fan and A/C worked great. Water pressure and temperature was good. Bed was a good size but not that comfortable of mattress. Pool had warm water with ample seating and shade options making it a nice spot to relax and refresh after a day of beaches/sightseeing before going back out again. Location is central and made for a good jumping off point."

"clean room excellent for families "

"El desayuno es con costo extra de $250 a $300 pesos aprox."

"Great breakfast. Nice shower, underground parking and a comfy bed. All in a great location. I would stay again :) "

"Needs a lot of renovation, extremely rundown."

"Everything OK"

"The room was marginal. the sheets felt like sandpaper and the bed was as hard as the floor. There was no water pressure in the shower, the hot water was hit or miss and if it was a hit you had about 5 minutes of it. The towels were in very poor shape and looked like they hadn’t been replaced in years. The bath mats and mats in the bedroom were mismatched in the condition of rags. The lights browned out constantly. There is no TV in the room- fine except there is also no WiFi. The high speed WiFi is a farce. WiFi was available at the restaurant if you wanted to do anything you had to walk down there- it was in no such way high speed as advertised. The hot tub they do not keep hot. I was told to turn it on 3 times before you want to get in it, well an hour later still wasn’t even warm. They advertise all of these activities, they fail to mention 80% of them are not in town and they will charge you several hundred dollars for transport, it’s false advertising that they show them all on their site with no such warning. The activity director didn’t even know they had bikes for use so we spent several hundred dollars to rent some across the street. Their snorkel, SUP boards and kite launch was really run down, old and not taken care of at all. The kite launch has no support, the air compressor is broken. Food was marginal and it was a crap shoot what you got for a drink depending on who made it. We did mention the above to staff, owner Tim wouldn’t even make eye contact with us. "