大堂

拉格朗日凱藝酒店的評價

2.5 out of 5
拉格朗日凱藝酒店
110 Jameson Dr, LaGrange, GA

評價

8.0

很好

10 分評分,優異;372 則評價中有 133 則" "
8 分評分,不錯;372 則評價中有 151 則" "
6 分評分,一般;372 則評價中有 40 則" "
4 分評分,欠佳;372 則評價中有 29 則" "
2 分評分,很差;372 則評價中有 19 則" "

8.0/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Shirley

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always a pleasure to stay here.
於 2024 年 4 月住了 4 晚

10/10 優異

REBECCA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
staff and service was excellent
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月30日的回應
Dear Valued Guest, We appreciate the wonderful compliments of our Team, they work really hard to ensure each guest's stay is a pleasant experience. I am happy to share this review with them. We hope to see you again in near future.Best Regards,

10/10 優異

Crystal

家人同遊
讚好:設施服務
Friendly staff. Clean. Quiet.
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月30日的回應
Thank you for the kind review! We are pleased that you have enjoyed your stay. The entire Team here at Quality Inn, LaGrange GA works extremely hard to uphold customer satisfaction.

8/10 不錯

Kandice

家人同遊, 商務旅客
讚好:整潔度、職員與服務和設施服務
I didn't like that the sink was cracked. This should be replaced, also the bathtub looked a little dirty.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月23日的回應
Dear guest, Please accept our sincere apologies for shortcoming we had during your stay. Let me assure you that the issues you faced will be addressed and resolved. I hope you will give another chance to earn your business.

10/10 優異

Jane

伴侶同遊
The signage at the Main Street was not easily readable
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日的回應
We very much appreciate and value your feedback, it serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We will definitely look after the issues you have faced and we apologize for any inconvenience during your stay.Best Regards,

8/10 不錯

Criquett

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a nice stay here. I would have given 5 stars but the bathroom floor had stuff on it like it hadn't been swept, though it did smell as if it had been mopped, and there was trash in the parking lot. The lady at the front desk was very cheerful, friendly, helpful and welcoming. Breakfast was continental and the coffee was good. The location was excellent with many restaurants within walking distance, though beware that there are no sidewalks and the street is very busy. I thought it was slightly pricey but I would probably stay here again.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日的回應
We would like to thank you for taking the time to provide us with valuable feedback concerning your recent stay with us. We are pleased to know that you were satisfied with many aspects of your stay, and the professionalism and courtesy of our front desk staff. We are also happy to hear that you found your room to be comfortable.

6/10 一般

Charlotte

伴侶同遊
Beds were nice and comfortable. We did not have a king non smoking per the reservation, so had to pay additional $15. to get a non smoking 2 bed room. Floors did not appear to be well cleaned.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日的回應
Dear valued Guest,Thank you so much for choosing us, We sincerely apologize for any inconvenience you had during your stay. We try to provide clean and comfortable room at a great value. Please do not count us down on one experience and give us another chance to serve you if in the area. Best Regards,

10/10 優異

Duaine

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very kind even though EXPEDIA only sent one out of two rooms I paid for she took care of me
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月19日的回應
Dear Guest,We appreciate you taking your time to give us a feedback, It is nice to read such good things about our hotel. We try our best to provide best customer service as possible. Hope to see you again.

8/10 不錯

Amy (Roy)

讚好:整潔度、職員與服務和住宿狀況
Their breakfast was lacking options!! They had cereal, yogurt, bagel, muffins and a barely working pancake machine. But other than that things were good! The full-size double beds were small but slept 3.5. I would have booked else where if they had a refund policy. I even had insurance on the stay and canceled it because it was a refund policy with the hotel itself so if you book it don’t get insurance!! But they were next to every food joint you could want and walk to!! Including a mall
於 2024 年 2 月住了 2 晚
General Manager 於 2024年2月20日的回應
Dear Guest,Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 很差

Dennis

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
dated motel with poor wi-fi connection, had dirty bathroom with missing tile and no caulk, bugs in bathroom room 101, burned out lights above sink - long trip to find ice machine Free breakfast was all starches and nothing healthy other than a few apples and oranges to get them by on the cheap Even the Holiday Inn has meat and eggs for that price
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月29日的回應
Dear Guest, We are sorry that you found your room in less than acceptable condition. We try to always provide a clean and comfortable room at a great value. We apologize for your experience and ask that you give us another opportunity to earn your business if you are ever in our area again.

10/10 優異

Serena

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Sandria

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Good experience at Quality Inn.
於 2023 年 11 月住了 1 晚

10/10 優異

Jamie

家人同遊
讚好:整潔度、職員與服務和客房舒適度
Great hotel
This hotel was a very nice place to stay as we were headed to our destination, we would definitely stay there again!
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月8日的回應
Dear Guest,We truly appreciate your glowing review! It means so much to us that you enjoyed your stay. Our staff do work hard to make sure that all your needs and wishes are met. Please visit us again real soon. We look forward to it.

10/10 優異

Khaleel

讚好:整潔度、職員與服務和住宿狀況
Good
Everything was good clean that’s important to me cleanliness it’s not luxurious but it served what I needed.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月31日的回應
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

8/10 不錯

Cecilia B

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel was well maintained, well lit, and the room was clean.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月23日的回應
Thank you so much for your glowing review, this thrive as a encouragement for our team. Please definetly give us another chance to serve you in future.Regards,General Manager

4/10 欠佳

Kathie

伴侶同遊
The door to the room was not secure. We could see light coming in around it. I have a picture of it.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月23日的回應
We apologize for the inconvinence you had during your stay, we will definetly look into the situation and will fix the issues to make stay plesant as possible for every guest. Please do not count us down and give us another chance to serve you.

8/10 不錯

David (Perry)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We love this place, and we stay here a few times a year when we attend concerts in nearby Franklin, GA. It's an older facility, and this does show here and there, but overall, it's clean, quiet, comfortable.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月16日的回應
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay. We will ensure that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. Best Regards,

8/10 不錯

Tanner

讚好:整潔度、職員與服務和住宿狀況
-
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月31日的回應
Thank you for staying with us and leaving us a review. We are glad that you had a pleasurable stay with us. We will see you again!

6/10 一般

Tony

家人同遊, 商務旅客
Entry door to room didn’t seal or close very well, you could see light around door when closed at night. Remote to TV was evidently not a remote intended for the TV. Will not be my first choice for a place to stay when traveling through the city again.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月9日的回應
Dear Guest, We apologize for the short coming we had duing your stay. Your concern will be looked after to make stay as pleasant as possible. we would have appreciated if issue about TV remote was brought to our Front desk attention & we would happily assist you. Please give us another chance to serve in future.

4/10 欠佳

Ken

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月9日的回應
Dear Guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 優異

Dana

於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月31日的回應
Thanks so much for writing a review based on your recent stay with us. We are pleased that you were satisfied overall with your experience.

10/10 優異

David (Perry)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love this place. We travel to LaGrange a few times a year to attend concerts, and we prefer not to do the 2 hour drive home afterward - we stay here. The staff is friendly, even when they haven't quite gotten a room ready for us at check-in time - they worked hard to make sure it was ready ASAP. It's clean, comfortable, almost a home away from home for us as much as we stay here.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月15日的回應
Thank you for such a great review in regards to your stay, your positive comments regarding our hotel and staff is greatly appreciated and we take pride in serving our customers. This will encourage our staff to work hard and make things even better & pleasent for our guest. We hope to see you again in near future.

10/10 優異

Barry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
general Manager 於 2023年9月9日的回應
Thanks so much for writing a review based on your recent stay with us. We are pleased that you were satisfied overall with your experience, and that you found our staff to be professional and your guest room was clean and comfortable,

8/10 不錯

Terry

家人同遊
讚好:職員與服務和住宿狀況
Overall okay. Traffic noise was loud as we were going to bed. Location convenient to I-85.
於 2023 年 9 月住了 1 晚
GM 於 2023年9月9日的回應
It is so nice to read such nice things regarding our hotel as we pride ourselves on cleanliness and superior guest service. We hope to see you again the next time you are passing through the area!

10/10 優異

Willie

伴侶同遊
Nice quiet and comfortable
於 2023 年 8 月住了 2 晚
General Manager 於 2023年9月9日的回應
Thank you for the kind review! We are pleased that you have enjoyed your stay. The entire Team here at Quality Inn, LaGrange GA works extremely hard to uphold customer satisfaction.

6/10 一般

Jeremy

讚好:職員與服務
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月24日的回應
Thank you for proviiding feedback in regards to your recent stay, We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Melissa

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
DO NOT STAY HERE
Terrible place to stay. Infested with roaches. They scattered everywhere when I turned the bathroom light on. Staff was friendly but I couldn’t even bring myself to bring my bags in or stay the night in the room because of the bugs.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月24日的回應
We apologize for the negative experience you had at Quality INN. We strive to provide a clean and comfortable environment for our guests, and it's disappointing to hear that we fell short in this instance. This is not normal and will definetly look into this situation so that it can be corrected immediately. I would appreciate if you would have brought to our staff attention rightaway so your room would have been switched to make your stay more pleasent.we hope to have the opportunity to provide you with a better experience in the future.

8/10 不錯

Lori

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Got in late was quiet.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月14日的回應
Thank you for taking the time to complete online survey, your comments are very important to us and we greatly appreaciate your response. Hope to see you again.Regards,

8/10 不錯

Lorinda

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff are friendly, helpful, and curious. Room above adequate- not deluxe but nice
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月14日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

8/10 不錯

Terri

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Slow
We waited one hour to check in. The hotel needs more staff at peak check in hours. The breakfast need’s protein items. Nothing butter sugar cereal and pastries
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月14日的回應
Thank you for taking time to complete online survey regarding your recent stay, Please allow me to apologize on behalf of our hotel for failing to meet your expectations for a slow check in. Your concern will be taken care to make enjoyable experience for all our guest.

4/10 欠佳

Robert

伴侶同遊
讚好:職員與服務
Mouse in room. A/C sucked. 2 guys sitting out front of their door next door to us at 5:15 am smoking pot. Smell came into our room. We just decided to leave. Bed was so uncomfortable. No sleep at all. Never staying there again.
於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月14日的回應
Dear guest, Please accept our sincere apologies for shortcoming we had during your stay. I would appreciate if issues were brought to our attention while your stay and we would have made sure to make your stay pleasant. Please give us another chance to earn your business.

8/10 不錯

Larisa Gryczko

於 2023 年 4 月住了 1 晚
General Manager 於 2023年5月9日的回應
Thank you for staying with us and leaving us a feedback. We are glad that you had an enjoyable stay with us. We will see you again!

6/10 一般

homi

讚好:職員與服務
Basic room
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月13日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

10/10 優異

Melanie

讚好:整潔度和職員與服務
於 2023 年 3 月住了 1 晚
GM 於 2023年4月2日的回應
Thanks

10/10 優異

Evan

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚
General Manager 於 2023年3月13日的回應
Dear Sir,On behalf of our entire team, I would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us.

8/10 不錯

Matthew

讚好:職員與服務
不滿:住宿狀況
於 2023 年 2 月住了 1 晚
General Manager 於 2023年3月4日的回應
Hello. Thank you for taking the time to write a review based on your recent experience with us. We are pleased that you were satisfied overall with your accommodations, and that our staff made you feel welcomed and at home. We are also happy to hear that you found our location to be convenient

10/10 優異

David (Perry)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love this place. This was our third stay. Check-in is always pleasant with friendly front desk people. The rooms are clean, quiet, comfortable. I can't think of a negative.
於 2023 年 1 月住了 1 晚
General Manager 於 2023年3月4日的回應
Thanks so much for providing us with feedback concerning your recent stay with us. We are pleased that you were satisfied overall with your accommodations and that our front desk staff and housekeeping were friendly. We are glad that we were able to meet all of your needs while you were here. We love knowing that our guests left with a smile on their faces, and we hope that you would consider staying with us again if you are ever in the area.

8/10 不錯

rebecca

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

6/10 一般

David

於 2022 年 12 月住了 1 晚

10/10 優異

Sandra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice & helpful staff!
於 2022 年 12 月住了 1 晚

10/10 優異

Benjamin

於 2022 年 11 月住了 1 晚

8/10 不錯

Oliver

於 2022 年 10 月住了 1 晚

6/10 一般

Richard

家人同遊
讚好:職員與服務
Property is older and shows its age. Room smelled a bit musty and not super clean. Bed was comfortable. Staff was friendly and helpful.
於 2022 年 10 月住了 5 晚
General Manager 於 2022年10月17日的回應
Dear Guest,Please accept our apologies for the shortcomings we had in your room. Let me assure you that the issues you faced will be resolved. Please give us another chance to serve you again.Sincerely,

10/10 優異

David

於 2022 年 6 月住了 1 晚

4/10 欠佳

Kerry-Ann

親子同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Pros - 1. Staff is great. Everyone is friendly and nice from check in to check out. 2. Location is great. It is right off the highway and close to several fast food areas. 3. Front desk area is well maintained. Cons - 1. First room i went to smelled horrible with cigarette. The front desk easily switched me. 2. In the new room the Bathroom was dirty. Stains and hair was all over. 3. Pillow cases smelled. 4. Bed linen was not clean. There were even burn marks on the sheets. 5. Breakfast is basic. No eggs or sausage. Overall - If you are looking for somewhere for a night you can chance it. But if i had to stay for more than a night i would not remain. I was exhausted after a 8 hour drive so i didn't have the energy to call Expedia and switch. I may have had the bad luck to get a room not well kept since other people gave such a high cleanliness rating (which is the main reason i booked this hotel).
於 2022 年 6 月住了 1 晚
GM 於 2022年7月2日的回應
Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your voice is important to us and we hope you'll return to give us the opportunity to exceed.

10/10 優異

Willie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We enjoy it
於 2022 年 5 月住了 1 晚
gm 於 2022年6月16日的回應
Thanks so much for writing a review based on your recent stay with us. We are pleased that you were satisfied overall with your experience, and that you found our staff to be professional and your guest room was clean and comfortable, with everything in good working order.

8/10 不錯

Danyell

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Breakfast could have used a better selection.
於 2022 年 5 月住了 1 晚
gm 於 2022年6月16日的回應
Thank you for taking the time to write a review based on your recent experience with us. We are pleased that you were satisfied overall with your accommodations, and that our staff made you feel welcomed and at home. We are also happy to hear that you found our location to be convenient

10/10 優異

Kelly

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place, comfy beds
Quick girls trip to the area for a craft show.
於 2022 年 5 月住了 1 晚
gm 於 2022年6月16日的回應
We truly appreciate your glowing review! It means so much to us that you enjoyed your stay. I'm glad you felt welcomed by our friendly staff. It’s nice to walk into your room and know that it’s clean and fresh. Our housekeepers do work hard to make sure that all your needs and wishes are met. Please visit us again real soon. We look forward to it.

8/10 不錯

Janice

讚好:職員與服務和客房舒適度
The exterior needs a power-wash, and the room wasn’t in great shape. We wiped the “wood” surfaces clean from some dried spills. The bedding was very comfy, and the front desk girl was great though.
於 2022 年 5 月住了 1 晚
gm 於 2022年6月16日的回應
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 欠佳

scott

不滿:整潔度、住宿狀況和客房舒適度
Not the cleanest place
Comforters had multiple stains upon arriving. Pulled back comforter then see multiple hairs on sheets I assumed had previously been washed. Continental breakfast had hot milk to drink or for cereal etc
於 2022 年 4 月住了 1 晚
gm 於 2022年4月14日的回應
We apologize your stay was not a pleasant one. We appreciate the candid review and have shared it with each Team Member. We care about the guests and want to do and learn what we can do better.