Toulouse Labyrinthe de Merville Hotels

"Staff overall were lovely and extremely helpful. Wanted to ensure stay was comfortable even when having to report issues. The place does feel neglected in parts. Lots of cobwebs and tables on terrace not cleaned. That was a pity as it is a lovely area to sit and relax in the evening. Had issue with the room and the cleaning. Bath was dirty and as soon was water was turned on, the dirt was visibly washing down. Staff however handled it well to their credit but they should not have been in that position to start. Was moved to different room and the difference was vast…..clean, well maintained, no carpet stains etc."

"False advertising. They show that picture of the breakfast room and when I got there it was closed down. It was more like staying at Camp. "

"Very convenient hotel with a helpful reception and comfortable room at a reasonable price"

"Staff at the reception was helpful and courteous. Howevre, the sofa bed was not made, and the other bed was uncomfortable to sleep in. Kitchen lacked basic cups or mugs. There was no hand soap, let alone any toiletries as mentioned on the property description."

"Overnight stay with family, convenient for the airport. Comfortable hotel with very helpful reception staff."

"We left the property spotless, cleaner than when we arrived, and I have photographic proof. Yet the host still had the nerve to complain and tried to charge us an extra cleaning. There were absolutely no clear instructions about where to put the trash, and we searched the entire place without finding a single bin. That kind of basic info should be obvious or communicated. It wasn’t.It gets worse. The host never greeted us, never checked in, and left us completely on our own. We had to rely on the neighbor to help us figure out how to get in because the host’s instructions were vague and lazy.To top it off, they actually tried to charge us for using the hot tub, which we never used and also against Vrbo policy. We lifted the cover to check the water temperature, that’s it. It’s on the property and wasn’t listed as off limits, so the charge is ridiculous.Oh, and the towels? Filthy and barely larger than hand towels. We had to go out and buy our own. Truly pathetic.The host is rude, useless, and completely disconnected. If you expect even the bare minimum of hospitality, look elsewhere. This person should not be hosting. They’re unprofessional, they don’t care about their guests, and they certainly don’t deserve your money.Spare yourself the frustration and book somewhere else. I’ll be filing a formal complaint with VRBO. I take care of every place I stay. Too bad this host can’t say the same about how they treat their guests."

"Wonderful hosts who truly understand the art of hospitality. Though we only stayed here 1 night before our flight back to Canada this was the best experience of our 32 day trip to France."