Arrived to The hotel late last night and the front desk staff was inpatient. Somewhat rude when dealing with myself and my elderly aunty. He needs to learn customer service and how to deal with customers instead being rushed. I had paid for my room last night and I asked for my receipt and he wasn’t going to until I gave a great fuss that I wasn’t walking away until I get a receipt that I paid last night. My aunty same thing was being rude to her when she stepped up to pay her room. He told her to live aside he wasn’t dealing with her yet but with me. It was the way he seemed frustrated or overwhelmed. Idk but other than him the sleep was good, room was perfect n the checkout lady was very professional and polite with good customer service. An Edmonton stay customer.
Carla
於 2024 年 4 月住了 1 晚
6/10 一般
Angus
伴侶同遊
2024年3月10日
讚好:整潔度、職員與服務和住宿狀況
Had trouble with credit/debit card reader - would not accept any one of three cards. Receptionist was very helpful in overcoming the problem
Angus
於 2024 年 3 月住了 1 晚
6/10 一般
Melissa
家人同遊
2024年3月1日
不滿:設施服務
So I had thought the roots would be way cheaper being its lac la biche. The guy at the counter was rude so that wasn’t a good start. They had 2 sets of elevators and only one worked. Parking was terrible, had to either be there early to find a spot or park pretty far, I didn’t see any parking lines.
There was fingerprints on the jacuzzi mirror, so we guessed that hasn’t been cleaned for a while. Breakfast was “eh” boiled sausages and watery eggs. The price is what I didn’t like. That’s a crazy amount of money for a hotel with no amenities within walking distance or in the building.
Melissa
於 2024 年 2 月住了 1 晚
10/10 優異
Andrea
2024年2月28日
讚好:整潔度、職員與服務和住宿狀況
Nice clean and quiet. Super friendly staff. Elevator was broken when we arrived but was quickly fixed.