Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

Hello David, Thank you for your feedback. We would like to apologize due to you feeling that the hotel was unsafe. Please know that we will be renovating soon to an upscale hotel with a relaxing feel and many new amenities. Thanks for choosing Sonesta simply Suites and we wish to welcome you back in the near future.

Hello Gilmer, Thank you for rating our hotel.

Hello Megan, Thank you for your feedback. I do apologize for any inconvenience you have encountered. Our policy states that we are a smoke free hotel. Cleanliness is very important to us. Thank you for bringing it to my attention. I will be addressing this incident as soon as possible. We are very glad to hear the staff have treated you kindly. Again, we do apologize. Please if free to contact us at any time.

Hello Stefan, Thank you for your feedback. We do apologize that you were not happy with your stay. However, the hotel has been recently acquired and we will be starting renovations really soon. We hope to see you again in the near future for a more relaxing atmosphere.

Hello Jeffery, Thanks for your feedback. I want to apologize for the noise you have experienced during your stay. We try our best to keep the noise at bay especially during a busy season. I sincerely apologize. We hope to see you again soon.

Hello Enid, Thank you for your feedback. I would like to apologize for not meeting your expectations. Also, I would like to thank you for staying with us. Your review will definitely be addressed with upper management.

Hello Steven, Thank you for your feedback. I'm so sorry you were not satisfied with your stay. I'm happy to announce that our property will be starting renovations really soon. We definitely would like to invite you back to stay with us and to see all our new updates and amenities.

Hello Angela, Thank you for your feedback. It was a pleasure having you as a guest with Sonesta Simply Suites. Please know I do apologize for your room not being cleaned well. I will get right on this issue so it doesn't happen again. Thanks for letting us know of your pest issue. We will definitely be contacting pest control. We enjoy hearing from our guest. We would love to see you again in the future. Please contact me directly for any accommodations.

Hello Nathan, Thanks for your feedback of our hotel. We enjoyed having you stay with us. If you are ever in the area and need more accommodations please stop by we would love to have you stay with us again.

Hello Keisha, Thank you for your feedback. It was a pleasure getting to know you and we would welcome you back at our hotel at anytime. We are so happy the staff treated you with kindness and respect. Customer service is one of our top priorities here at Sonesta Simply Suites. If you are ever in the area please stop by and say Hi.

Hello Levette, Thank you for your feedback. I do apologize that we have failed you. Cleanliness is one of our top priorities. Thanks for making me aware of this issue so we can get better. Also, during your stay we were changing our parking lot lighting to LED lights. As of now the project has been completed and the parking lot is very bright. Again, I do apologize. We hope you would give us another chance in the near future to make it right.

Hello Crysta, Thank you for your feedback. It is our pleasure to have you stay with us. We are so happy that we are able to provide you a comfortable place to stay and great customer service from Marquishia. Also, please make sure to let us know if we can accommodate you in the near future.

Hello Keisha, Thank you for your feedback. We have really enjoyed having you stay with us. Also, we are so glad that we were able to make some adjustments and apply more nights to your stay. Please let us know if you need anything at all. Thanks so much for choosing to stay with Sonesta Simply Suites.

Hello Eric, Thank you for your feedback. I do apologize for the inconvenience with your linen. We do provide more linen at the front desk free of charge. I'm so glad the front desk representative was able to help.

Hello Cicily, we are so sorry to hear that you did not receive your weekly cleaning. I will definitely make sure you are on schedule for tomorrow. Also, we are glad that we are able to provide you some quiet time while staying with us. We really enjoy having you as a guest. If you need anything, please contact us at any time.

Hello Wendy, Thank you for your feedback. I do apologize for the inconvenience of not having any cookware in your room. We will be starting renovations soon, which entails all guest rooms to have cookware inside of the room. If you are in the area again in the future please stop by to see all our new amenities.

Hello Stacy, Thank you for your feedback. Our guest experience is very important to us, and we take it very seriously. I do apologize for the inconvenience you have encountered at check in. We strive to keep our hotel a smoke free environment as our policy states. Yes, we are a pet friendly hotel, and we were out of pet rooms at the time. We were unaware you would be bringing a pet with you. Service animals are free of charge, but emotional support animal has a pet charge. I did not apply that charge to you. Also, I had upgraded you to a deluxe suite free of charge due the unforeseen circumstance. I was under the impression that you were okay with your stay. Again, please due accept our apologies. It was our pleasure to have you as a guest and we hope to see you again in the future.

Hello Matthew, Thank you for your feedback. I do apologize for the issues you have encountered with your guest room. We strive everyday to make sure our rooms are guest ready. I can attest that as the general manager our linens are washed on a daily basis. Also, we have a maintenance engineer and housekeepers that are ready to serve you with any issues. Again, we do apologize for your stay not being pleasant. If you are in need of accommodations in the future please contact me so we can provide you with a better experience.

Hello Randy, Thank you for your feedback. We strive to make sure our guest feel at home away from home. We appreciate you staying with us and looking forward to seeing you again in the future.

Hello Joseph, Thank you for rating our hotel. Please let us know if we can accommodate you in the future. It would be our pleasure.

Hi, Thank you for providing your feedback. We are glad you enjoyed your stay with us. Your feedback is very important. We look forward to seeing you again in the future.

Hello Derrick, Thank you for providing us with your feedback. We take pride in providing our guest with great customer service. If you ever need more accommodations in the future please give us a call. We look for to seeing you again.

Hello Darrell, Thank you for rating our hotel. Hope to see you again.

Hello John, Thank you for your feedback. We do apologize for the inconvenience you have encountered. As we were waiting on a technician. We will be updating to newer trends coming soon. When you are in the area again, please stop by we would love to accommodate you with a better experience.

Hello Jesse, Thank you for providing feedback about your stay. However, we do apologize that we did not meet your expectations. Hotel cleanliness is very important to us. Your feedback is valuable and helps us provide a better experience.

Hello Cynthia, Thank you for taking the time to provide us with your feedback. However, we do apologize that we did not meet your expectations. We can assure you that what you experienced is not acceptable. Your feedback will help us make necessary improvements.

Hello Harold, Thank you for rating our hotel. We hope to have the pleasure of accommodating you again in the near future.

Hello Keija, Thank you for taking the time to rate our hotel. We enjoy hearing from our guest. Come see us again soon.

Hello Runako, Thank you for the hotel rating.

Hello Mike, Thank you for rating our hotel.

Hello Valencia,Thank you for sharing your experience with us. We apologize for the issues you have encountered during your stay. We strive to deliver a pleasant experience for our guest. We hope you will give us another opportunity to provide a better experience on a return visit.

Hello Deiondre,Thank you for rating our hotel.

Hello Michael, Thank you for staying with us. Please stop by again when you are in the Lafayette area.

Hello Oscar, Thank you for your feedback. We are so sorry about the issues you have experienced during your stay. We were fixing a plumbing issue at that time. Management will be contacting you. We will use your feedback to improve our guest experience.

Hello Angelle, Thank you for rating our hotel.

Hello Alton,We appreciate you taking the time to share your feedback with us. However, we do apologize for the experience you had regarding your room. Please know your feedback will be addressed with management. We will be starting renovations soon and hope to have the opportunity to make this right and provide you with a better experience on a future return.

Hello Ozzie,Thank you for your feedback. We are so sorry about the issues you have experienced during your stay. However, we are a smoke free hotel and will send this issue to management to make sure our no smoking policy and trash policy is followed. We will use your feedback to improve our service and guest experience. We hope you will choose to stay with us again.

Hello Taylor, We appreciate you taking the time to share your feedback. We strive to provide a clean and friendly atmosphere. However, we are deeply sorry to hear about your disappointing experience. Your comments are valuable to us. We hope you will choose to stay with us again.

Hello Todd, Thank you for your feedback. We are so sorry about the issues you have experienced during your stay. We will use your feedback to improve our service and guest experience.

Hello Getaneh, Thanks for providing us with your feedback. I apologize for any inconvenience you have encountered with cleanliness. We will be using your feedback to make improvements.

Hello Shariniell, Thank you for sharing feedback about your recent stay with us! We appreciate your business and hope to see you again soon

Hello Alesa, Thank you for taking the time to send your feedback. We enjoy hearing from our guest . I'm very delighted to hear you had a great experience with us and enjoyed our friendly staff. Come see us again soon.

Hello Shariniell, Thank you for taking the time to review your experience with our hotel! We love hearing from our guests and I'm happy to see you had an overall excellent experience with us. Come see us again soon!

Hello Kayla, Thank you for your review and for staying with us. We appreciate your kind words regarding our nice rooms and friendly staff. Your comments are valuable. We hope to have the opportunity to welcome you back for another stay in the future.

Hello, Thank you for sharing your feedback with our hotel. We are delighted to hear of the pleasant experience you had with our friendly staff and cleanliness. However, we apologize for any issues you have encountered during your stay. We hope to have the opportunity to provide a more pleasant experience if you return to Lafayette.

Dear Guest, Thank you for taking the time to provide us with feedback. We do apologize that your stay did not meet your expectations and we will take steps to address this issue in the future.

Hello Yaheltzedek, Thank you for your rating. However, we apologize for the inconvenience you may have experienced. We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.

Thank you for taking the time to submit this feedback, Leland. We are very sorry you were unhappy with your stay. We are always working as hard as we can to provide the best stays for our guest. We regret to hear about your experience. We hope you plan on staying again with us soon. We'd love to improve your opinion of us.