Laguna Hotel with Pool

"We like the hotel and the restaurant at the beach a lot but we were there to play tennis. And one tennis court is half! This was not good at all. If you would fix that tennis court it would be perfect and we will come back many times. The location of the tennis courts was great and there was a roof and shade with tables. Everything except the tennis court was half, cut off. And it was very disappointing for us!"

"Location: Excellent, exclusive location but still close to Patong Beach. Staff: Simply amazing staff; all of them were helpful and treated guests with utmost care, would return only for the staff quality Rooms: Overall good but showing some signs of wear & tear. Due for an overhaul. But still 8/10 Cleanliness: V good Food: V good, breakfast is 9/10 SPA: over priced; >2x of Luxury SPAs in neighborhood Beach: Exclusive, clean beach, its perfect Overall: Would go again without doubt"

"great beach"

"What an amazing place for a family vacation. The pools are all excellent, and the kids loved the kids’ pool! There are so many great food options on the property, and if you’re wondering if the breakfast package is worth it - I promise you’ll regret it if you don’t get it! It’s probably the best breakfast buffet I’ve ever seen and I’ve stayed at nice hotels all over the world. The staff are very helpful, friendly and prompt; and left little surprises for the kids in our room. My only complaint is the kids’ pool has a weird overhang that looks down into a viewing area that I thought was a safety risk as they could climb onto the bench and hang over."

"Room Air Conditioning sucks. The management says guests can not control the temperature below 22°C (71°F). That's ridiculous. With outside temperatures soaring above 33°C (90°F) and humidity levels 70%+, the rooms are hot. When you come into the room, tired and sweaty, it sucks because you can't get it below 22°C. I have never seen this in any other 5-star resorts. The furnitures are ordinary. The shampoo dispenser, once pressed, won't come back, you need to pull it up again. There are no elevators. Again, after a sweaty day, you have to climb plenty of steps to get to your room. The resort claims they are "on the beach". They are NOT. There's a small rocky beach, a very busy street, and then the resort entrance. The staff is very polite & respectful, but the majority of them don't speak English. Restaurants (except the Ocean View restaurant) have limited options. The resort is not ideally located (about 5 km from the "activity" place). The view from the room is certainly good. Overall, I WILL NOT COME BACK HERE. "

"Good airport pickup. Clean and tidy hotel"

"Super polite and helpful staff, always keen to make your trip better"

"All great. Just be prepared that its a large hotel >350 rooms and that it's built on a cliff. I had to climb some 80 stairs from the room or pool to the reception. "

"We stayed on the residence. Amazing place, ocean view. Great pool and food"