The ocean view is phenomenal with views to Lana'i and Molokai, and whales right from lanai. We originally booked for 7 days/6 nights and decided to extend our stay 1 day since we were delayed by the national air system outage, and would have stayed through the weekend but new guests were checking in.
The downside of our stay was that only 3 towels, 2 hand towels, 1 wash cloth and 1 foot towel were provided for the 2 of us for our stay. On day 3, I texted Gil, the property's local point of contact, to request more towels , wash cloths, and mats, and he said it would be a $40 extra charge, or we could use the coin laundry at $1.50 per wash and $1.50 per dry (the unit does not provide detergent). I said I paid $3,200 for rental and didn't think my request warranted an extra charge, especially considering the length of our stay.
I contacted Evolve and was asked to email screenshots of the texts. Shortly after, Gil texted me that he would bring the towels. He didn't show by day 4, and I contacted an Evolve rep again who said Evolve couldn't make him do it but contact him again, and later reported back that Gil had a personal issue and would bring towels first thing tomorrow. On day 5 morning, towels had not arrived by the time we headed out for our Road to Hana overnight trip. We returned to the condo on day 6 to fresh towels finally (no wash cloths). Perhaps we would have received them timely if I had agreed to pay the $40.
I get the impression that Gil is the point of contact for more than this unit since he asked "which unit" when I requested more towels. I, myself, am a vacation rental owner and self-manage my property with 5-star overall review status. This kind of customer interaction would be unacceptable to me as an owner, and I would find a new point of contact if the person I enlisted to act on my behalf tried to scam my customers out of extra money.
Recommendations would be to provide more bath linens. No dishwasher pods were provided and should be as well. Also, the kitchen trash can is missing its lid; it should have one to prevent smells from wafting through the unit and to deter insects (small, near-microscopic insects gather on the counter if you leave a dirty dish or open food on it - no biggie, it's the tropics).
Overall, we enjoyed our stay. The unit is updated, clean, situated well on the property, and in a great location. The property attracts an older/retiree crowd, so kids may not have much opportunity to make friends there.