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查爾斯湖金塊酒店的評價

4 out of 5
查爾斯湖金塊酒店
2550 Golden Nugget Blvd, Lake Charles, LA

評價

8.8

優異

10 分評分，優異；2666 則評價中有 1712 則" "
8 分評分，不錯；2666 則評價中有 454 則" "
6 分評分，一般；2666 則評價中有 235 則" "
4 分評分，欠佳；2666 則評價中有 134 則" "
2 分評分，很差；2666 則評價中有 131 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

6/10 一般

qinming

於 2023 年 9 月住了 1 晚

8/10 不錯

qinming

於 2023 年 7 月住了 1 晚

10/10 優異

Norman

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful
於 2024 年 5 月住了 1 晚

6/10 一般

Adriana

讚好：職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

zandra

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was smooth
於 2024 年 5 月住了 1 晚

10/10 優異

Samantha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice pool and clean casino.
於 2024 年 5 月住了 2 晚

10/10 優異

elisa

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
NA
於 2024 年 5 月住了 1 晚

10/10 優異

Sean (Highlands Ranch)

於 2024 年 3 月住了 2 晚

10/10 優異

Dondre

多人同遊
讚好：整潔度、設施服務和住宿狀況
The property was well kept and room was excellent! I reserved a lake view room and each morning was nice with the sound of jazz from the beach bar/restaurant looking over the beach & bridges. The service could be quicker for the casino areas and Landry’s. I get the casino trying to keep you there longer and how crowded each evening got.. but otherwise it was a great stay!
於 2024 年 5 月住了 2 晚

6/10 一般

Donna

家人同遊
讚好：職員與服務
不滿：住宿狀況
We had to wait to get into our room because the door lock was not charged and the key wouldn’t work. The stopper on the tub was broken and the water in the shower was luke warm. Surprised the hotel had so many problems given that it is relatively new unless we were given the worse room since it was our first stay. Not a good experience at all and doubt we will be back. We will continue to stay at Lauberge where we are always offered comp rooms and usually don’t have any of these issues.
於 2024 年 5 月住了 1 晚

10/10 優異

Gretchen

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

2/10 很差

Judy

不滿：整潔度和職員與服務
Check in time is 4pm. At 4:10pm I requested to check in. Was told my room wasn’t clean & I would receive a text message when clean. Didn’t receive message so I waited in long check in room again. Pool was filthy with cups from previous day, leaves, etc. Concert was canceled on day of concert. Too late to get refund on two night expensive hotel room.
於 2024 年 5 月住了 1 晚

10/10 優異

Jamie

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great overall stay and experience. No complaints.
於 2024 年 5 月住了 1 晚

10/10 優異

Courtney.

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Courtney

讚好：整潔度、職員與服務和住宿狀況
The pool area and Rush were both standouts!
於 2024 年 5 月住了 1 晚

6/10 一般

Solmia

讚好：住宿狀況
不滿：整潔度
於 2024 年 5 月住了 1 晚

10/10 優異

Pablo (Katy)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Wait staff is extremely slow and not very pleasnt.
於 2024 年 5 月住了 1 晚

2/10 很差

Ligia

家人同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The customer service here is horrible! A speed of charges 185 when we pre-book the room and then the hotel charges again the entire amount. then at the Golden Nugget at the pool, we left the eight dollar tip and then the waiter took it upon herself to leave herself a $40 tip. Please do not book with them
於 2024 年 5 月住了 1 晚

10/10 優異

Maria

讚好：整潔度、職員與服務和住宿狀況
Vello
於 2024 年 5 月住了 1 晚

10/10 優異

Michael (Houston)

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Samantha (Conroe)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Mario

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 5 月住了 2 晚

10/10 優異

Jayde

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Casino was conveniently located and offered a great view of the lake.
於 2024 年 5 月住了 1 晚

8/10 不錯

TYNA L

家人同遊
great
於 2024 年 2 月住了 1 晚

10/10 優異

Edgar (Spring)

於 2024 年 5 月住了 1 晚

4/10 欠佳

Chris

伴侶同遊
不滿：職員與服務
There was bugs in my bed!!!! No compensation, discounts, credits, or true concerns was given!! The supervisor didn’t even come and talk with us staff says that the supervisor was too busy! This property is not luxury just convenient if you like to gamble.
於 2024 年 5 月住了 1 晚

10/10 優異

Bret

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great casino with wonderful rooms!
於 2024 年 5 月住了 1 晚

10/10 優異

Ligia

家人同遊
讚好：整潔度、設施服務和住宿狀況
The front desk was amazing but the girls at vallet during the evening was very rude and obnoxious. Pay to much money to be excused of not staying there and making me walk back to the front desk!
於 2024 年 5 月住了 2 晚

10/10 優異

maisie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Stacey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, comfortable, great for a couple getaway
於 2024 年 5 月住了 1 晚

10/10 優異

Victor

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff at hotel were very friendly! Checking in and out was easy. Rooms clean and had everything we needed. We had a great stay and will definitely come back!
於 2024 年 5 月住了 2 晚

6/10 一般

Christian

親子同遊
讚好：整潔度、設施服務和住宿狀況
The casino and hotel were great as usual. We come here very often. The only issue I had was our room wasn’t ready at check in time. We were told we could walk around the pool while we waited for the text saying our room was ready. Two hours had gone by, it was now 6pm and still no text. I went up to the front desk and the receptionist said gave us a room key and said I should’ve received a text but sometimes it doesn’t work. That was it. That’s all she said. No apology, no late check out time. This kinda sucked cause the sun was going down by the time we were able to get our luggage up to our room and get ready for the pool. Other than that, our stay was great. We are weekly returning customers, so this was pretty upsetting.
於 2024 年 5 月住了 1 晚

10/10 優異

Carla

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

W.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and plenty to do, best food options. Found hair in my bathroom though.
於 2024 年 4 月住了 1 晚
NLM 於 2024年5月7日的回應
Thanks for taking the time to write this review! We hope to see you again soon.

8/10 不錯

Jerod

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice stay, however the room was not immediately available.
於 2024 年 4 月住了 1 晚
NLM 於 2024年5月7日的回應
Hi Jerod, we apologize for your room wait. We are glad you enjoyed your stay though! Hope to see you again soon.

10/10 優異

Holly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were really nice. The parking garage made such a difference. Didn't have to walk out in the rain to the parking lot. We had a great time.
於 2024 年 5 月住了 1 晚
NLM 於 2024年5月7日的回應
Hi Holly! Thanks for taking the time to write this review. We hope to see you again soon!

10/10 優異

Jorge

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We like the it all here, the hotel, the casino and the restaurants! 👍
於 2024 年 5 月住了 1 晚
NLM 於 2024年5月7日的回應
Hi Jorge! We're so glad to hear you enjoy all GNLC has to offer. We hope to welcome you back again soon!

10/10 優異

Monce (Houston)

於 2024 年 4 月住了 1 晚

10/10 優異

Jason (Camas)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great spot
於 2024 年 5 月住了 3 晚

10/10 優異

MONICA

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Kevin

讚好：整潔度、職員與服務和住宿狀況
Rooms were nice and the checkin was very convenient. Bell help and valet were very professional. Ate at Vic and Anthony’s and the food and service were excellent. Our waiter was Cale, and he was very nice and polite
於 2024 年 5 月住了 1 晚
NLM 於 2024年5月7日的回應
Hi Kevin, we're so glad to hear you enjoyed your time with us and experienced our Golden Guest Service. We hope to welcome you back again soon!

2/10 很差

Nicholas

讚好：職員與服務和住宿狀況
1) The bathtub drain plug did not work. Was unable to hold water in bathtub due to this. This is the second time staying here with the same problem. 2) I paid for a late checkout at 1 pm and had two different housekeepers knock at 11am to clean the room. Defeated the late check out charge and stay. 3) The casino lost water after midnight on the last night. Was unable to take a shower, brush teeth, etc. I anticipate a credit of some kind for this mishaps.
於 2024 年 5 月住了 2 晚

8/10 不錯

Joseph

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice time. Just some noisy drunks but security took care of it.
於 2024 年 4 月住了 2 晚

10/10 優異

dustin

讚好：整潔度
Clean rooms, great pool.
於 2024 年 4 月住了 1 晚
NLM 於 2024年5月7日的回應
Hi Dustin. Thanks for taking the time to write this review. We hope to see you again soon!

10/10 優異

Juan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff and great accomodations
於 2024 年 4 月住了 2 晚
NLM 於 2024年5月7日的回應
Hi Juan, thanks for the 5 stars! Hope to see you again soon!

10/10 優異

Lior

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great resort, nothing bad to say
於 2024 年 4 月住了 2 晚
NLM 於 2024年5月7日的回應
Hi Lior, thanks for the 5 stars!

10/10 優異

Kristen

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great!
於 2024 年 4 月住了 1 晚

8/10 不錯

Belsy

於 2024 年 4 月住了 1 晚

10/10 優異

Tiffany

於 2024 年 4 月住了 2 晚

6/10 一般

Mike

讚好：整潔度和住宿狀況
不滿：職員與服務
Fine
於 2024 年 4 月住了 2 晚