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查爾斯湖伍德斯普林套房酒店的評價

2.5 out of 5
查爾斯湖伍德斯普林套房酒店
3202 N. Power Center Parkway, Lake Charles, LA

評價

6.2
10 分評分，優異；588 則評價中有 139 則" "
8 分評分，不錯；588 則評價中有 120 則" "
6 分評分，一般；588 則評價中有 103 則" "
4 分評分，欠佳；588 則評價中有 73 則" "
2 分評分，很差；588 則評價中有 153 則" "

6.6/10 

整潔度

6.8/10 

職員與服務

5.2/10 

設施服務

6.4/10 

住宿狀況

6.2/10 

環保程度

評價

2/10 很差

Kristy (porter)

家人同遊, 親子同遊
不滿：整潔度、職員與服務和住宿狀況
This was the dirtiest hotel ever. When I arrived the clientele looked very sketchy and the room smelled heavy of drugs. The person above us started moving furniture or something around at 11:30 pm and the noise continued through the early morning. Terrible customer service, terrible staff.
於 2024 年 4 月住了 1 晚
Joseph Jack 於 2024年5月3日的回應
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

4/10 欠佳

Greg

不滿：設施服務和住宿狀況
No -smoking hotel that smells of cigarettes. Cigarette burn marks in barhroom. Air conditioner poor and no internet.
於 2024 年 4 月住了 2 晚
Joseph 於 2024年4月25日的回應
Thank you for your feedback. Out apologies that we did not meet your needs during your stay with us. We will make future efforts to correct these issues.

2/10 很差

Shasha

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The outside of the property was well keep up, clean, and secluded. The staff was very friendly, accommodating, and polite. The room had an old moldy, musty smell. There were dead bugs in the room and the cabinets and drawer were broken and missing. The a/c needed to be serviced and clean the smell reaked coming from it. The room was infested with roaches everywhere. We look a lost and left. The outside was nothing compared to what we entered in
於 2024 年 4 月住了 1 晚
Joseph Jack 於 2024年5月3日的回應
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

8/10 不錯

stephanie

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
I enjoyed my stay. It was clean. Good staff
於 2024 年 4 月住了 1 晚
Joseph Jack 於 2024年5月3日的回應
Thank you for your stay

2/10 很差

Adriana Itzel

於 2024 年 3 月住了 8 晚
Joseph 於 2024年4月25日的回應
Our apologies that you did not enjoy your stay with us. We will make future efforts to correct issues that have caused corcern.

10/10 優異

Farrah

於 2024 年 3 月住了 1 晚
Joseph 於 2024年4月25日的回應
Thank you for feed back we are happy that you enjoyed your stay!!

4/10 欠佳

dianne

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They are so nice when i did the check in but when i do check oit they teld me the i have a balance and they charge me another they
於 2024 年 3 月住了 2 晚
Joseph Jack 於 2024年5月3日的回應
Our apologies on the issue you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 很差

Heath

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The lady at the front desk was rude. The room was very nasty bed sheets had stain on them. There was no toilet paper. We did not stay at the property we left and went else where. Woodspring suits was one of the worst places i have seen in a while. I would not recommend it for anyone to stay there.
於 2024 年 3 月住了 1 晚
Joseph Jack 於 2024年5月3日的回應
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 很差

Erica

多人同遊
不滿：整潔度、設施服務和住宿狀況
Booked 2 rooms they gave me one room on the 3rd floor the other room on the 4th. Make it too the room toliet stopped out,phone didnt work to call down stairs. Elevator went out because. So had to take the stairs. After a hour Elevator came back up staff said it was over heated. Then as we was leaving a pitbull jumped on me and my sister. So we got off and had to wait again for another Elevator. So it wasn't a good night at all. Its dog friendly and u can tell by the smell in the hallway
於 2024 年 3 月住了 1 晚
GM 於 2024年3月12日的回應
Dear Value Guest, We would like to apologize for the inconvenience caused to you with the issues you encounter while stay with us. As this is not the experience, we want our guests to have while stay with us. We also have policy in place pets with us being a pet friendly hotel.

8/10 不錯

Donald

商務旅客
Did not like the area around property.Shady people hanging around near by.
於 2024 年 3 月住了 1 晚
Joseph Jack 於 2024年5月3日的回應
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 很差

Joey

於 2024 年 2 月住了 4 晚
Joseph Jack 於 2024年5月3日的回應
Our apologies on the issues you encountered with you stay. We appreciate the information provided and will use it for future stays.

2/10 很差

Kashanna

不滿：整潔度、設施服務和住宿狀況
Terrible
於 2024 年 2 月住了 2 晚
GM 於 2024年2月16日的回應
Dear Valued Guest,We would like to apologize for the issues you encountered while stay with us. I have met with the front desk and housekeeping staff to ensure we are following the proper procedures when it comes to cleanliness, product quality that we are presenting to our guest. Thank you for choosing to stay with us.

10/10 優異

MidNite

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff here are awesome & they make your stay very convenient. I recommend this hotel to everyone, I promise you won't regret it .
於 2024 年 2 月住了 1 晚
GM 於 2024年2月10日的回應
Thank you for choosing to stay with us. We are glad you enjoyed your stay your stay with us and look forward to seeing you again.

6/10 一般

Tony

讚好：職員與服務
於 2024 年 1 月住了 1 晚
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 很差

Lisa (New Braunfels)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Roaches crawling everywhere! On the floor, walls,cabinets and even in the fridge! ! Room floor was dirty sticky. Hall way was dirty with trash and dirty linens on floor. Hotel was overcrowded. I do not recommend staying at this hotel. A complete disaster.
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 很差

Shanndon

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 1 月住了 4 晚
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

6/10 一般

Brandon

讚好：職員與服務和客房舒適度
不滿：住宿狀況
於 2024 年 1 月住了 4 晚
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 很差

Matthew

多人同遊
不滿：職員與服務和住宿狀況
Poor service
I couldn’t check in. Hotel was ghetto
於 2024 年 1 月住了 1 晚
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with checkin. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

2/10 很差

Alejandro

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
When I arrived it was closed and after 20 minutes of talking to the reception a person came and said it was closed, to which I answered that I had a reservation and she answered angrily that it was closed to me and another client who arrived
於 2023 年 11 月住了 1 晚
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. This is not the type of service we want our guest to encounter. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

8/10 不錯

Jeffre (Lake Charles)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
This property was great for the price, however hot water in shower was substandard and borderline cold most of the time, keycards had to be changed out often for not working, front desk left unattended with guest waiting in line, had trouble accepting Expedia discounts at check in
於 2023 年 12 月住了 15 晚
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. I have met with each department and department manager to ensure we are providing the best hospitality to our guest at all times. Once again thank you for choosing to stay with us.

2/10 很差

Lamarcus

不滿：整潔度、職員與服務和住宿狀況
gm 於 2024年2月11日的回應
Thank you for choosing to stay with us. We would like to apologize for the for the issues you encountered with us. As we take great pride providing our guest with a extraordinary stay and have fallen short of this during your stay with us. I have met with each department head to ensure we are being more proactive and reactive when it comes to our product quality and our guest.

4/10 欠佳

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Aceitável pelo preço
於 2023 年 11 月住了 7 晚

8/10 不錯

Edwin

讚好：職員與服務
Good staff
於 2023 年 9 月住了 1 晚

2/10 很差

PARKER

不滿：整潔度和住宿狀況
The young lady at the check in counter was exceptionally nice. When we arrived, check in and realized the terrible condition of our room, she did listen to me and moved us to a different room. That room was just as bad as the first room and after i had a complete meltdown, we opted to leave the hotel entirely and a new place to stay. There is not one thing that was good or safe about this hotel.
於 2023 年 11 月住了 2 晚

2/10 很差

Jerrid

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property is listed as a 8.8 rating but it is not located in a safe part of town and is a location that houses transients. My friend traveling with me was completely mortified that the rooms appeared dirty and lacked standard security.
於 2023 年 11 月住了 1 晚

2/10 很差

Eric

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Upon entering the room, the tv would not turn on. I noticed there was no curtains, shower curtain, and no towel to take a bath. I saw there was a dead spider on the floor on the bathroom. I had to put a shoulder into the door to open it because it was not square.
於 2023 年 11 月住了 1 晚

2/10 很差

James

家人同遊
不滿：整潔度、職員與服務和住宿狀況
No one was around after 10pm to check us in for over an hour trying to call the number but it says to leave a message and message is full. Terrible place.
於 2023 年 11 月住了 1 晚

2/10 很差

Tommie

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
The rooms and and had horrible smell the worst
於 2023 年 10 月住了 1 晚

4/10 欠佳

Hermacris

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Shelly

伴侶同遊
不滿：設施服務
Couldn’t even get into room, kept getting code wrong, then on the third try, they gave us a key to someone else’s room. While I’m waiting on my husband to run and down to try and get keys, I’m watching a cockroach crawling on the door. They refused to give us a refund so we went elsewhere. Terrible experience and rude staff
於 2023 年 10 月住了 2 晚

2/10 很差

Deon

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Someone took power cord to TV. Uncomfortable platform bed. Sketchy people walking around
於 2023 年 10 月住了 2 晚

2/10 很差

Yurisleidi

於 2023 年 10 月住了 1 晚

2/10 很差

Tanya

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 9 月住了 7 晚

2/10 很差

Stacy

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Very small bed. No curtains on window. No chair or sofa. No bedspread. Two pillows only. Parking lot felt very unsafe. Receptionist was outside visiting instead of inside. Bedsheets we’re stained.
於 2023 年 9 月住了 1 晚

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

pennie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet hotel
於 2023 年 9 月住了 1 晚

4/10 欠佳

Joseph

不滿：設施服務和住宿狀況
Furniture was broken No hot water in shower Tv remote was missing A/C did not cool well Only good thing was it was a cheap last minute booking
於 2023 年 9 月住了 1 晚
Management- WoodSpring Suites. 於 2023年9月29日的回應
Joseph, thank you taking the time to post your review. It looks like we missed the mark on you enjoying your stay. We hope you give us an opportunity in the future to host you again should your travels bring you back to our area.

2/10 很差

Aaliyah

於 2023 年 9 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
10/10
We planned a weekend getaway, and last minute had to change hotels. Reservation was quick, and helpful!
於 2023 年 9 月住了 1 晚
Management- WoodSpring Suites. 於 2023年9月29日的回應
Thank you for taking the time to post your review.

6/10 一般

Cynthia

家人同遊, 寵物同遊
不滿：整潔度、設施服務和住宿狀況
front of kitchen refrigerator had rust markings and spots over the entire front. Had a range hood but completely disconnected, even the light switch was pulled out. Lack of coffee maker, paper cups, ice bucket or bathroom essentials. Had to go to front desk to obtain towels. Side doors to property had broken locks which left it unsecured. Property looked nice but once inside looks worn out.
於 2023 年 9 月住了 1 晚
Management- WoodSpring Suites. 於 2023年9月29日的回應
Cynthia, thank you for taking the time to post your review. The staff and management are working to correct the issues noted.

2/10 很差

Dennis

於 2023 年 9 月住了 1 晚
Management- WoodSpring Suites. 於 2023年9月29日的回應
Dennis, it appears that we fell short of giving you an enjoyable experience. Thank you for taking the time to let us know.

4/10 欠佳

Jose Luis

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Nothing I check in went to the room later check out didn't even spend the night.
於 2023 年 9 月住了 1 晚
Management- WoodSpring Suites. 於 2023年9月29日的回應
Jose Luis, thank you for taking the time to post your review. We are sorry you didn't enjoy your accommodations.

2/10 很差

Madison

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Didn’t get to stay there but paid for 3 nights , which were not refunded. The front desk was very unprofessional at helping me resolve the issue. Over all no communication whatsoever. Manager and staff had different excuses as to why the money could not be refunded on site.
於 2023 年 8 月住了 3 晚

6/10 一般

dennis (lake charles)

於 2023 年 8 月住了 1 晚

4/10 欠佳

Laurel

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Pulling up after 11pm there were people outside laying on the sidewalks, smoking pot, playing very loud music. The room was clean enough but every surface was sticky. There was hardly any water pressure. The soap was used. There is not a breakfast. We saw a few cockroaches. I was glad the steel bed frame, with a one mattress, had a mattress cover to keep out bed bugs.
於 2023 年 8 月住了 1 晚

2/10 很差

Joseph

於 2023 年 8 月住了 1 晚

2/10 很差

Brenda

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

2/10 很差

Jb

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
I felt completely unsafe when checking in, the property had people having out side that were not staying there- just having around.. Some people laying on the sidewalk. There were big crates inside the lobby. It was dirty and disgusting. I went to check out n and walked right back out!
於 2023 年 8 月住了 1 晚

2/10 很差

Cynthia

多人同遊
讚好：職員與服務
SHOCKING
Location too hard to find even with google maps...electrical panel box inside room.started to "FRY/SIZZLE"..roach or too was.present...staff overall was very helpful as much as possible..
於 2023 年 7 月住了 1 晚

6/10 一般

terry

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚