We love staying at this hotel. It’s the best in the area for us to use. We were, however, very disappointed this morning when we went downstairs to go swimming. I asked for a late check out then the front desk clerk, Lena, told us the pool was closed. At no point did the night desk clerk (unsure of name and was there on Wednesday April 17th, 2024) ever tell us that the pool wasn’t available for us. My 4 year old was very upset and ended up crying the entire way back to our room. At check out, Lena was very sweet and gave my child a candy bar since she felt bad for the situation. We look forward to our stays at this location and we absolutely love your pool. Maintenance happens and I understand. Just disappointed that the information wasn’t relayed at check in. I wouldn’t have amped up my child to go swimming and end up heartbroken.