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貝斯特韋斯特佐治湖酒店的評價

2.5 out of 5
貝斯特韋斯特佐治湖酒店
2452 State Route 9N, Lake George, NY

評價

8.2

很好

10 分評分，優異；1001 則評價中有 447 則" "
8 分評分，不錯；1001 則評價中有 323 則" "
6 分評分，一般；1001 則評價中有 123 則" "
4 分評分，欠佳；1001 則評價中有 68 則" "
2 分評分，很差；1001 則評價中有 40 則" "

8.2/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

8.0/10 

環保程度

評價

4/10 欠佳

REBECCA (OAKLAND GARDENS，NY)

親子同遊
讚好：設施服務
不滿：整潔度和住宿狀況
The room on the first floor was very humid, the smell of the room was stinky, the sheets were not dried, it was very wet! Breakfast is good, but the quality of the room does not match the price！
於 2019 年 8 月住了 2 晚
DJ 於 2019年9月4日的回應
Dear Rebecca, We're sorry we did not meet your expectations and apologize for the inconveniences you experienced.

10/10 優異

Jean -Louis

讚好：整潔度、職員與服務和住宿狀況
Tout était ok
於 2024 年 5 月住了 1 晚

8/10 不錯

LISA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room we stayed in this time (March) was supposed to be "deluxe" it was NOT, bathroom wasn't as clean as I would have liked. carpet in rough shape, dusty fixtures in the entire room and sticky stuff on the night stand between the beds, I had to clean it before I put anything on it. We were also on the first floor near the front desk so a lot of people walking through the halls and noisy vehicles right outside our window. The room we stayed in on our July visit was the extreme opposite, VERY nice. 2nd floor and very much "deluxe". will definitely stay again but request a 2nd floor room with outdoor pool view. Outdoor pool is gorgeous and indoor pool/hot tub good. Breakfast was descent and what I would expect from a hotel that includes it.
於 2024 年 3 月住了 2 晚

8/10 不錯

Victor

親子同遊, 多人同遊
讚好：整潔度、職員與服務和設施服務
Nice and affordable hotel. The pool is small and the breakfast is just ok, but totally fine for the price I paid.
於 2024 年 2 月住了 3 晚

10/10 優異

Lisa (Nedrow)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lady at check in was very pleasant and informative
於 2024 年 4 月住了 1 晚
Rebecca 於 2024年4月29日的回應
Dear Lisa,It's so great to hear positive feedback from our guests! We hope to be able to host your next trip to Lake George. Thank you again for taking the time to review our property and staff.

2/10 很差

Richard

家人同遊
不滿：整潔度和住宿狀況
They were booked out for the solar eclipse. They put us in a handicap room that didn’t even have a queen bed. Two ppl paid to sleep on a full size mattress that was so old it has divets in the bed. The floor was filthy. I spilled some water and cleaned it up and the floor made the towel black. I had to wear shoes the rest of my trip in the room. The bathroom shower head was broken spraying water everywhere and the tub was clogged as well. I wish they’d just give my money back.
於 2024 年 4 月住了 3 晚
Rebecca 於 2024年4月10日的回應
Dear Richard,Thank you for taking the time to share your thoughts with us. I'm sorry to hear we fell short of expectations, I understand how that can be frustrating. Your comments have been shared with our housekeeping and engineering department heads to ensure this is an isolated issue.We hope you'll consider staying with us the next time your travels bring you to Lake George

8/10 不錯

Malathi (New Providence)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A good location to stay the night prior to the eclipse. Basic hotel with a breakfast.
於 2024 年 4 月住了 1 晚

10/10 優異

Raymonde

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nous avons bien aimé
於 2024 年 4 月住了 1 晚

10/10 優異

Eric

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚

10/10 優異

vladimir

讚好：設施服務
Great place
於 2024 年 3 月住了 1 晚

10/10 優異

Elena

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our favorite place to stop on our way to Canada. Rooms are always clean and very comfortable. Staff is helpful and friendly, plus they have a great breakfast. Also free coffee anytime!
於 2024 年 3 月住了 1 晚

10/10 優異

Sylvain

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
C était très propre et pas loin de l autoroute
於 2024 年 3 月住了 1 晚

10/10 優異

Alexei

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

6/10 一般

Julie (haughton)

讚好：整潔度、職員與服務和設施服務
The walls were paper thin and the entry door to room was too small for the opening. I had to put towels at base of door because it did not extent to the floor. Light and sound still came in on the other 3 sides of the door.The sounds from the adjouning rooms were loud (loud TV, children playing, and loud voices) all night long. Unable to sleep due to the noise.
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月19日的回應
Dear Julie,Thank you for taking the time to share your comments about your stay. I'm sorry to hear that you did not get good sleep due to noise, I understand that can be frustrating. Again, I appreciate you letting us know that your stay wasn't up to our usual standards. I will address with our engineering and front desk staff to ensure this is an isolated incident.I hope you will consider staying with us again in the future.

2/10 很差

Sarah

Holiday Inn and Best Western switched my reservation made through expedia, never told me and then charged me even when expedia and Best Western agreen that is what happened. Never saw the place. Never want to.
於 2024 年 3 月住了 2 晚
Rebecca 於 2024年3月17日的回應
Hello Sarah,I'm sorry to hear that happened. I'd like to review what happened to see if there is anything we can do on our end to help your situation. Please feel free to reach out at your leisure.Warm Regards,

10/10 優異

Lis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff, clean room, convenient to Lake George.
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月17日的回應
Thanks Lis,So glad to hear you enjoyed staying with us! We hope to see you again whenever your travels bring you into town!

10/10 優異

Elisete

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel for a short stay, close to everything, shops, restaurants, souvenirs and some tourist attractions. The lady who takes care of breakfast is super kind and friendly. I would go back to this hotel.
於 2024 年 3 月住了 3 晚
Rebecca 於 2024年3月17日的回應
Hello Elisete,Thank you for taking the time to share your experience with us! I'll be sure to share your kind words with Elsie, she'll be so elated to hear she was able to provide memorable service!

4/10 欠佳

Ada

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Rebecca 於 2024年3月8日的回應
Dear Ada,I'm sorry to hear that we did not meet expectations. This is below our usual standard and I have shared your review with our staff to better uphold our values.Thank you again for staying with us.

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access for skiing (Gore Mountain). Close to town and Lake - nice to stroll around, even in winter. Friendly workers.
於 2024 年 2 月住了 1 晚

8/10 不錯

CHIKKU

於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月8日的回應
Dear Chikku,Thanks for staying with us! I'm glad to see you had a great stay!

6/10 一般

David

家人同遊
Rooms a little musty, breakfast staff surly
於 2024 年 2 月住了 4 晚
Rebecca 於 2024年3月8日的回應
Dear David,Thank you for sharing your thoughts with us about your stay. It is through our guest comments that we are able to improve.I hope you'll considering staying with us again in the future.

10/10 優異

Sean

讚好：住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Heidi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I booked this for a quick overnight with my husband and granddaughter to attend attraction at the fort due to very good Expedia reviews, unbelievably low (off-season) rate of $57, free brkfst. After booking I read some other reviews and got a little worried as you usually "get what you pay for." But this stay was EXCELLENT! Yes, hotel is dated, hall carpet and furniture a bit worn, and free brkfst is not a gourmet meal. I would not expect any different at that price, just looking for a clean, safe, economy hotel to sleep 1 night. But this hotel exceeded my expectations in every way! The lobby was clean and inviting, and the girl at the front desk was SO nice and friendly, I wished I had gotten her name. She was there at night when we went to bed, and back again when we left the next morning, working 2 almost back to back shifts on little sleep and was still so nice. Our room was clean, fixtures, water pressure, heat, TV, beds, mini-fridge - all in perfect working order. It was very quiet and we slept well. In the a.m. Elsie in the brkfst room was very friendly and pleasant. There was an excellent variety of foods. Everything was spotless and clean, and surprisingly for a free breakfast the coffee tasted great, the instant scrambled eggs and thin bacon weren't high caliber products BUT were PERFECTLY cooked, moist eggs (not dry) and crispy bacon. Elsie obviously takes pride in her job. I would have paid twice as much for our stay and still thought it a deal. 5-stars!
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年3月8日的回應
Dear Heidi,I'm so glad you enjoyed your stay! It is so encouraging to hear positive feedback and I have shared your kind words with my staff. Thank you for choosing to stay with us and I hope we will see you and your family again the next time your travels bring you to Lake George!

10/10 優異

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was fast and easy. The gentleman that checked me in was very friendly and helpful.
於 2024 年 2 月住了 1 晚

10/10 優異

Jennifer

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice place kids loved it had lots of fun in the pool and hot tub
於 2024 年 2 月住了 1 晚

6/10 一般

Vladislav (River Vale)

家人同遊
讚好：整潔度和職員與服務
Pros: - Close to I-87, - Relatively close to Queensbury with a lot of restaurants and stores - Close to West Mountain - Reasonably priced - Clean rooms - Includes breakfast - Prompt check-in and check-out - Free parking Cons: - Very thin walls - you can hear your neighbors talking - A noisy AC unit (a lot of inexpensive hotels suffer from it) - No room service in 3 days (not sure why) - A bunch of small repairs are needed, such as a door knob, a shower door handle etc. - A tiny pool with a lot of people (maybe due to a busy weekend) - Gore mountain is a 40 minute drive (doable, but not recommended, if you can find something closer) - No elevators, so if you're on a second floor, be prepared to drug you luggage up - Breakfast is very limited and basic - Very dangerous slope to exit the hotel parking when it snows - barely managed to stop before the main road
於 2024 年 2 月住了 3 晚

6/10 一般

George (Mahopac)

伴侶同遊
不滿：整潔度和職員與服務
We had ask our room to be cleaned and it was not nor did they put any fresh towels.
於 2024 年 2 月住了 2 晚

10/10 優異

Jamie

於 2024 年 2 月住了 1 晚

10/10 優異

HALIL

讚好：設施服務
No carpet in rooms Smelly corridor carpets
於 2024 年 2 月住了 1 晚

10/10 優異

Shanna

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was really a nice stay and the beds are crazy comfy
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Dear Shanna,Thank you for your review! We are so glad to hear we were able to provide excellent service, we hope to host you again soon.

10/10 優異

vladimir

Good
於 2024 年 2 月住了 1 晚
Rebecca 於 2024年2月6日的回應
Hello Vladimir,Thank you for taking the time to let us know you enjoyed your stay! It is always encouraging to hear positive feedback.We hope to host you again the next time your travels bring you to Lake George.

10/10 優異

Lorraine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very helpful and were there whenever you needed them. They made our stay very enjoyable and safe. Would recommend the hotel to family and friends. It also was.a very clean property.
於 2024 年 1 月住了 5 晚
Rebecca 於 2024年2月8日的回應
Hello Lorraine,Thank you for taking the time to express our service success! We strive to make sure every guest has a great stay and it's so encouraging to hear words of praise. We hope to be able to host you the next time your travels bring you to Lake George!

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A great place where I was snowbound
The bed, shower and service was great. The complimentary breakfast looked great, but to get the hot options, you have to be up early. You snooze, you lose, I guess. But don't quote me on that, because I was cool with whatever. A pool and hot tub, vending machines...I just feel a microwave in each room would be a good thing. But still, I have nothing but great things to say, and again, the customer service from all areas, were fantastic.
於 2024 年 1 月住了 3 晚
Rebecca 於 2024年2月8日的回應
Hey Michael,Thanks for choosing to stay with us. It was a pleasure to host your trip to Lake George and I hope we are able to provide many more memorable stays in your future!

10/10 優異

Lynette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Rebecca 於 2024年2月8日的回應
Hello Lynette,Thanks for the 10/10 review! We're so glad we were able to provide an excellent experience for you.

10/10 優異

Phil

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Hello Phil,Thank for leaving a review! We hope to host you the next time your travels bring you to Lake George.

10/10 優異

Bobbie J

讚好：整潔度、職員與服務和設施服務
Quiet area and everyone was friendly.
於 2024 年 1 月住了 1 晚
Rebecca 於 2024年2月12日的回應
Hello Bobbie,Thank you for your review. I hope you'll come see us again whenever your travels bring you to Lake George!

10/10 優異

Kyung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Howard

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had two issues with the location. 1. While it was cold enough to create ice in the parking lot, I was told that the staff member on duty was here to fill in and would try to get to it soon. 2. My TV did not turn on and when I spoke to the staff he told me he could not fix it as he was the only on on duty so he swapped the room after I had unpacked everything,
於 2024 年 1 月住了 1 晚

6/10 一般

Carolyn (Leesburg)

I can't give a review of this property because I didn't stay here. The location was 2 hrs away & it was too far to drive after a long day on the road. It popped up on expedia as a close hotel so I booked it. Later I found out on my GPS that it was a long drive into the late evening. Expedia wouldn't let me cancel this within 15 min.
於 2023 年 12 月住了 1 晚
Rebecca 於 2024年2月2日的回應
Hello Carolyn,I'm sorry to hear you had a poor experience with the Expedia booking, I understand how that can be frustrating.I do hope we can make a good impression, the next time your travels bring you to Lake George.

6/10 一般

Andre

讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
Rebecca 於 2024年2月12日的回應
Hello Andre,Thank you for your review! I'm glad to hear you had a good stay with us.

10/10 優異

Brandon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everyone working there were so friendly and helpful. They made the stay particularly nice.
於 2023 年 12 月住了 1 晚
Rebecca 於 2024年2月2日的回應
Hello Brandon!Thank you for choosing to stay with us, I'm so glad to hear you enjoyed! We always strive to make each guest stay a great one.We hope to see you next time your travels bring you to Lake George!

10/10 優異

Lee

伴侶同遊
讚好：整潔度、職員與服務和設施服務
於 2023 年 12 月住了 3 晚
CM 於 2024年1月4日的回應
Thank you for your 5/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you again the next time you are in the area.

8/10 不錯

Benoit

於 2023 年 12 月住了 1 晚
CM 於 2024年1月4日的回應
Thank you for your 4/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you again the next time you are in the area.

10/10 優異

Luis

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
CM 於 2023年12月30日的回應
Thank you for your 10/10 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you next time you are in the Lake George area.

10/10 優異

Mélanie

讚好：整潔度、職員與服務和住宿狀況
C’est bien pour un arrêt
於 2023 年 12 月住了 1 晚
CM 於 2023年12月21日的回應
Thank you for your 5/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We hope to see you next time you visit the area.

10/10 優異

Lorraine

於 2023 年 12 月住了 10 晚
CM 於 2024年1月4日的回應
Thank you for your 5/5 review of the Best Western of Lake George, your feedback is greatly appreciated. We look forward to seeing you again the next time you are in the area.

10/10 優異

ELLEN (ROUND LAKE)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Dawn 於 2023年12月12日的回應
Thank you for completing our survey we are so glad you enjoyed your stay

8/10 不錯

Gary

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Rooms, particularly bathrooms dated. Rooms cold in character
於 2023 年 11 月住了 1 晚
CM 於 2023年11月18日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Yiyin

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Bathroom shower base not properly cleaned (red stain all around the door), bed sheets still have hair on, mattress making squeezing sound, fridge is loud and noisy, staff arguing with me about the waffle maker (I had to turn it on to use it but she insisted that it was turned on). An overall unpleasant experience. Won’t recommend.
於 2023 年 11 月住了 1 晚
CM 於 2023年11月18日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.