Fantastic location, friendly staff, very clean property, comfortable bed, lots of extra little benefits such as toiletries, extra towels etc. The spa bath was a novelty but very nice. You felt safe and we had a beautiful view. The only slight disappointment was the lack of lifts. We were two young and healthy individuals so we honesty don't start looking at the description for 'access' on the website but half their rooms are on the first floor with no lift. Fine if you are fit and healthy and have an over the shoulder bag for a one night stay. We were staying one night but travelling Australia for 3 weeks so had two large heavy suitcases and it was quite a mission to get them up 18 steps. More information on this outside of the 'access' section of their website would have been useful when booking to request a ground floor room. Mentioned this in a very friendly way when exiting and reception staff seemed to get very defensive which is disappointing. I made it clear my recommendation was not to install lifts (that is not practical or cost effective) but to just give more information. I believe that the defensive tone is because this is not the first time it has been mentioned. I got a sharp 'it is on our website' but I booked via Expedia. I wonder if when allocating rooms, they may drop customers a line and let them know ahead of time to save an unnecessarily difficult experience or mention it on check in?
Providing information is easy, free and an easy adjustment.
