「Definitely the worst hotel experience of my life.
My family and I checked into the hotel, then after checking in were asked to leave the hotel because we have two dogs. The Expedia page states "Pets are free", so we assumed it was ok. We agreed to leave, and were told we would be refunded by the receptionist. After leaving I was told by Expedia the manager would not refund our cost of $162.70 for the stay, claiming that the Expedia page states we need to contact the hotel about dogs before the...
「Would have given 5*, but the inability to pay the hotel for valet parking is ridiculous. One has to give credit card information to a third party valet service, which I don’t like at all. Puzzling since Canopy hotels, also by Hilton allowed us to pay the hotel when faced with a similar situation.」