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蘭卡斯特假日酒店 (IHG 旗下酒店)的評價

4 out of 5
蘭卡斯特假日酒店 (IHG 旗下酒店)
Caton Road, Lancaster, England

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 346 則" "
8 分評分，不錯；1000 則評價中有 368 則" "
6 分評分，一般；1000 則評價中有 141 則" "
4 分評分，欠佳；1000 則評價中有 87 則" "
2 分評分，很差；1000 則評價中有 58 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

k

8/10 不錯

Chow Yiu

家人同遊
讚好：住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚

8/10 不錯

NGAN LAM

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
Cleaning
not enough clean
於 2022 年 4 月住了 1 晚

10/10 優異

Wing Lam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 優異

wing sim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 3 晚

10/10 優異

ruth

於 2024 年 4 月住了 2 晚
reception 於 2024年4月28日的回應
Thank you for leaving us review

10/10 優異

Balwinder

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice and clean
於 2024 年 3 月住了 2 晚
Holiday Inn Lancaster reception 於 2024年4月5日的回應
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us and hope to see you again soon. Warm regards,Holiday Inn Lancaster reception

10/10 優異

Oliver

商務旅客
讚好：整潔度和職員與服務
The door frames shower areas need refurbishing
於 2024 年 3 月住了 1 晚
reception 於 2024年4月13日的回應
Thank you for leaving us a review. We're sorry to hear that you experienced issues, we will use your feedback for improvement purposes.

4/10 欠佳

Rohit

讚好：整潔度
不滿：職員與服務
The food was underwhelming for the premium prices, one of the room wasn’t even prepared for the guest arrival, staff wasn’t particularly welcoming, definitely understaffed. But the pool facilities were excellent.
於 2024 年 3 月住了 1 晚
reception 於 2024年4月13日的回應
Thank you for leaving us a review. We're glad to hear that you enjoyed the pool facilities. We're sorry to hear that you experienced issues, we will use your feedback for improvement purposes.

6/10 一般

Jane

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚

4/10 欠佳

Nicola

於 2024 年 2 月住了 1 晚

2/10 很差

Carol

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was good. Staff friendly and helpful. Needs a sweeper round the kerbside, absolutely filthy with dead leaves.
於 2024 年 2 月住了 2 晚

8/10 不錯

Garry

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

6/10 一般

Jeremy

讚好：整潔度和職員與服務
不滿：客房舒適度
No chairs in room.
Generally okay, but had to ask for quite a few things I would expect to be in room, such as a plug socket next to bed, and chairs.
於 2024 年 1 月住了 2 晚

10/10 優異

Michal

於 2024 年 1 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

Alastair (Braintree)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

Hannah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

Alastair (Braintree)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good stay - went back a few days later for another night. Staff went out of there way to help me with something. All staff very polite and friendly.
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 不錯

Simon

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

Gustavo

於 2024 年 1 月住了 2 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 不錯

Alison

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

8/10 不錯

Matthew

商務旅客
讚好：職員與服務
不滿：整潔度
於 2024 年 1 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

Henry

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

David

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were all helpful and professional. The room was very clean and very comfortable. The hotel food was all very good . This Holiday Inn is very dog friendly as well. We will definately be staying again.
於 2024 年 1 月住了 1 晚

10/10 優異

Clark

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel friendly staff
Great value for money if include dinner and breakfast for family of 4. Comfortable rooms with all amenities. We enjoyed having a swim and use of sauna/ steam room. Second time staying and would return again
於 2024 年 1 月住了 1 晚

8/10 不錯

Felicity

伴侶同遊, 多人同遊
讚好：整潔度和職員與服務
Jacuzzi and showers were not working in the Spa. Staff were friendly and good choice of breakfast.
於 2023 年 12 月住了 1 晚

10/10 優異

Mahipal

於 2023 年 12 月住了 1 晚
Holiday Inn Lancaster 於 2024年2月24日的回應
Thank you for your review. We are pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel.

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
Enjoyed our stay facilities great easy to find location good for Lancaster would stay again
於 2023 年 12 月住了 1 晚

8/10 不錯

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

4/10 欠佳

Tina

伴侶同遊
不滿：整潔度
Great location off M6 and check in was good, but it’s basic at best. The food in restaurant is dreadful and almost inedible. Bed was comfortable, shower good but overall cleanliness poor. Armchairs horribly stained in bedroom. The breakfast was ok and plenty there. Won’t be rushing back.
於 2023 年 11 月住了 1 晚
joseph 於 2023年11月21日的回應
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

2/10 很差

Dorothy

伴侶同遊
不滿：設施服務
When we arrived the young man at reception was very nice, and very helpful. We had booked an accessible room, but asked for a walk in shower. I proceeded to check if we had been allocated a room with a walk in shower, and the young man stated that all the accessible rooms had a bath. I wasn’t told about this when I emailed the property after booking. He then proceeded to book us a room with a shower. The room seemed fine, although very dusty, which I don’t expect. We went down for dinner about 6.15 and were told to order our meal on the tablet on the table. My husband duly put our order through. We had a confirmation that our meal was ordered. About 45 minutes later we asked when our meal would be ready, and the young waiter told us that our order had not gone through, and proceeded to tell us that the tablet on our table had not been working earlier that day. He then brought us another tablet and told us we would have to put the order through again. We waited another 30 minutes and then I approached the young waiter again, who went to check if our meal was prepared. Ten minutes later we received our meal. After finishing our meal I asked another waitress if she could get me some decaf tea bags , as there none in my room. She came back 5 minutes later and said that they had no decaf teabags. Shocking for a large hotel group. As we left the dining room, the same waitress came running after us , stating that we hadn’t paid our bill, I stated that we had paid for our meals a
於 2023 年 11 月住了 1 晚
Joseph 於 2023年11月15日的回應
We take all reviews seriously and we will pass it on to the relevant departments Thank you for your review

8/10 不錯

Michelle

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Patrycja 於 2023年11月12日的回應
Thank you for your review. We are very happy you have enjoyed your stay with us

6/10 一般

Anthony

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Shower drained really slow so you only get 2 minutes before it overflowed, tv only had bbc channels and was locked with a code so I couldn’t rescan. Reported to reception so should be sorted for the next person
於 2023 年 10 月住了 11 晚
Patrycja 於 2023年11月11日的回應
Thank you for your review. We are sorry you did not enjoy your stay with us . We aim to do better and intend to use your comments for the improvement purposes of this hotel

8/10 不錯

Steven

家人同遊
讚好：整潔度
Good location
於 2023 年 11 月住了 1 晚
Patrycja 於 2023年11月11日的回應
Thank you for your review. We are glad you enjoyed your stay

10/10 優異

Marco

讚好：職員與服務和住宿狀況
Great large clean room, friendly staff and fantastic breakfast options
於 2023 年 11 月住了 1 晚
Patrycja 於 2023年11月5日的回應
Thank you for your review. We are very happy you have enjoyed your stay

10/10 優異

hannah

於 2023 年 11 月住了 1 晚
Patrycja 於 2023年11月5日的回應
Thank you for your review. We are very happy you have enjoyed your stay with us

10/10 優異

Faisal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Patrycja 於 2023年11月3日的回應
Thank you for your review. We are happy you have enjoyed your stay

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely spacious room. Very friendly and helpful staff. Easy check in and check out.
於 2023 年 10 月住了 1 晚
Joseph 於 2023年10月28日的回應
Good AfternoonThank you for your review we aim to take all feedback upon us to try and make changesKind RegardsHoliday inn

4/10 欠佳

Victoria

家人同遊
不滿：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Patrycja 於 2023年10月23日的回應
Thank you for your review. We are very sorry that you did not enjoy your stay . We aim to do better and will use your feedback for the improvement purposes of the hotel

10/10 優異

Malcolm

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic stay
Really lovely stay last night- room very clean and comfortable, lovely shower. Staff were really lovely. Breakfast had plenty of choice, very fresh. Used the swimming pool- again staff were super helpful, towel hire free of charge, clean and well kept. Can’t wait to go back.
於 2023 年 10 月住了 1 晚
martin 於 2023年10月22日的回應
thank you for your wonderful review we are glad you enjoyed your stay and a pleasure to hear our staff were helpful and attentive i will be sure to pass on your compliments to all our departments and we look forward to welcoming you back soon to holiday inn lancaster

10/10 優異

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have stayed here afew times and always have a great stay nothing is to much for the staff
於 2023 年 10 月住了 1 晚
Patrycja 於 2023年10月16日的回應
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 不錯

Kamal

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Patrycja 於 2023年10月16日的回應
Thank you for your review. We are very happy you have enjoyed your stay with us

8/10 不錯

David

讚好：職員與服務和住宿狀況
My father and I enjoyed our stay overall, on our walk up to our room though, there were a lot of dirty dishes with half eaten meals lying outside at least half a dozen rooms in the corridor. It just made the place look dirty, unkept and unclean, thankfully overall it wasn’t. David Grier
於 2023 年 10 月住了 1 晚
Joseph 於 2023年10月11日的回應
Thank you for your review we are very sorry for the inconveniences you have faced with your stay we aim to do better therefore all of your feedback will be used for the improvement purposes of the hotelmany thanks,Holiday inn

8/10 不錯

Elizabeth

讚好：整潔度和客房舒適度
Highs and lows
Very convenient location on M6. Pool was great, real pity the jacuzzi wasnt working. We ate in the restaurant...evening meal, the pie was great but the burger was really dry. Breakfast, there was not enough staff really and some foods ran out half an hour before the end if service.
於 2023 年 9 月住了 1 晚
Patrycja 於 2023年10月2日的回應
Thank you for your review. We are very sorry there were aspects of your stay that you did not enjoy. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel

4/10 欠佳

Lorraine

伴侶同遊
讚好：設施服務和住宿狀況
I wouldn't stay at this hotel again. I'd ordered the special main meal of 5 bean chilli and no sour cream. I instead got a meat chilli with sour cream and nachos. I asked the staff if it was the meat one as I'd ordered the 5 bean one. She confirmed it was.She apologised and said they would change this. They then brought out the 5 bean chilli with more sour cream and no nachos. The meal itself was lovely and piping hot. I decided to order some drinks in my room via the QR code that was in there. I ordered a vodka with rhubarb and ginger ale and also a gin with strawberry and hibiscus. Staff called the room to say they didn’t have any vodka with rhubarb left and did I want anything else so I said I'll have 2 gins instead. They said they also didn't have any ginger ale or ginger beer so I said I'd have a tonic water instead then. Staff called a few minutes later to say again they dont any vodka with rhubarb left and I said that someone had already rang me up and told me the same thing already. The order came with 3 tonics instead of 2. At breakfast my husband said there was no espresso or Americano in either of the 2 machines so he had to have a coffee when we went back to the room. I get it was busy at breakfast but at dinner time it wasn't so there was no reason to get the order wrong. The room was clean though and the staff on reception at check out (Paul) is a credit to the hotel and he rang us a taxi when my husband asked for a local taxi number.
於 2023 年 9 月住了 1 晚
Patrycja 於 2023年10月2日的回應
Thank you for your review. We are very sorry about the issues you have experienced during your stay. We aim to do better and all of your feedback will be used for the improvement purposes of the hotel.

8/10 不錯

Michelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay.
Nice stay. Shame the pool closed so early (7.45pm) but otherwise all good.
於 2023 年 9 月住了 1 晚
Patrycja 於 2023年9月29日的回應
Thank you for your review

10/10 優異

Hilary

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Your staff are WONDERFUL. So good to see people smiling and happy.
於 2023 年 9 月住了 1 晚
Patrycja 於 2023年9月29日的回應
Thank you for your review

6/10 一般

Liz

讚好：整潔度
於 2023 年 9 月住了 1 晚
Patrycja 於 2023年9月29日的回應
Thank you for your review

4/10 欠佳

Suzy

多人同遊
不滿：職員與服務
First time ive stayed at a more upmarket place. But from the minute we got there a couple of guests at reception, now I don't know about others but I like someone to lift their head and say wont be moment but no, eventually another person came to help but to be fair know more welcoming. Went to room which was a disabled room which I appreciated clean big etc. Pop back down to get a coffee know one there but a girl behind the bar who eventually came over but instead of explaining she couldn't use the coffee machine just stood there no hello etc eventually a young guy came and made the coffee. Back to room, had a shower floor was in puddles when I got out not very safe for a person who doesn't walk well. Boiling hot in room. TV wouldn't work but was only the batteries in the remote had gone. Went down to breakfast in the morning 4 staff on and not one welcome or explanation of what the procedure was. We had to all the questions. We would of been welcomed more in a little BnB in Morecambe. Its totally important to be welcoming and attentive to your guests and a bit of in house training wouldn't go a miss, even the chamber maids didnt say Good morning or anything sorry it a 4/10 from me.
於 2023 年 9 月住了 2 晚
Patrycja 於 2023年9月29日的回應
Thank you for your review. We are very sorry about the difficulties you have encountered during your stay. We aim to do better and intend to use your comments for the improvement purposes of the hotelThanks Holiday Inn

8/10 不錯

Poppy

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Patrycja 於 2023年9月19日的回應
Thank you for your review. We are very happy that you have enjoyed your stay with us.Many Thanks Holiday Inn