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拉斯維加斯希爾頓大使會議中心套房酒店的評價

3.5 out of 5
拉斯維加斯希爾頓大使會議中心套房酒店
3600 Paradise Road, Las Vegas, NV

評價

7.6

不錯

10 分評分，優異；1260 則評價中有 566 則" "
8 分評分，不錯；1260 則評價中有 255 則" "
6 分評分，一般；1260 則評價中有 171 則" "
4 分評分，欠佳；1260 則評價中有 119 則" "
2 分評分，很差；1260 則評價中有 149 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

Guagua

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚

10/10 優異

aiqing

於 2024 年 1 月住了 1 晚

8/10 不錯

Ryoko

家人同遊
讚好：整潔度、職員與服務和住宿狀況
None
於 2024 年 4 月住了 1 晚

10/10 優異

Rosalee (Fresno)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay, will stay again.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Rosalee,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Arthur

讚好：整潔度、職員與服務和住宿狀況
Nice alternative away from the strip casino hotels
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月29日的回應
ARTHUR,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 不錯

Jenice

讚好：整潔度
於 2024 年 4 月住了 2 晚
General manager 於 2024年5月2日的回應
Jenice Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Jonathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
No
於 2024 年 4 月住了 3 晚
General Manager 於 2024年4月29日的回應
Jonathan,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Fabiola

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nos encato todo, solo que nos toco un cuarto donde previamente tenian alguna mascota y no estaba bien aspirada la abitacion.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月26日的回應
Fabiola,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 不錯

Eduardo

讚好：整潔度
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月29日的回應
Eduardo,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 很差

Katie

讚好：職員與服務
不滿：整潔度
Stayed here on a whim one night. I had booked a king suite. When I arrived, I checked in and the lady at the front desk was lovely. When I got to my room, the bed was made but the entire suite was dirty. We're talking trash on the floor, urine on the toilet seat, used soap in the soap dish. I called the front desk and they were shocked. The lady who checked me in had to come up and clean and disinfect my room. I'm pretty sure the sheets I slept in were dirty and I didn't sleep very well. The breakfast the next morning was great. I didn't bother to shower and quickly left. I probably won't stay here again despite a great view of the sphere.
於 2024 年 4 月住了 1 晚
G 於 2024年4月26日的回應
Katie, Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

8/10 不錯

Angelica

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe, close to the strip and convention center
於 2024 年 4 月住了 6 晚
General Manager 於 2024年4月26日的回應
Angelica,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 很差

Anthony

家人同遊
不滿：整潔度、設施服務和住宿狀況
Wish I could have got my deposit back. My safety deposit couldn’t protect my life for what we paid for this hotel and horrible area it was in. Price is what you pay for.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Anthony,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

2/10 很差

NARAYAN PRASAD

商務旅客
不滿：整潔度、職員與服務和住宿狀況
staff is not helpful and hang up the phone while you are trying to tell the issue
於 2024 年 4 月住了 4 晚
General Manager 於 2024年4月22日的回應
Narayan,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 優異

Dushaun

讚好：整潔度、職員與服務和住宿狀況
Hreat
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月22日的回應
Dushaun,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Mary Rose

讚好：整潔度、職員與服務、設施服務和住宿狀況
nice stay
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Mary Rose,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 一般

Danielle

於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月22日的回應
Danielle,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

6/10 一般

MJ

於 2024 年 3 月住了 1 晚
General manager 於 2024年5月2日的回應
MJThank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 欠佳

Sebastian

不滿：整潔度、職員與服務和住宿狀況
We traveled with six people and we only got two big towels. The sofa bed is terrible, its like your sleeping on springs. It was dirty in the hallways, there was trash by the doors that wasn’t collected.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Sebastian,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 優異

Daisetsu

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月9日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 一般

Tae

家人同遊
讚好：職員與服務
The elevator makes a lot of noise. The noise is all hours. Hard to sleep.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月9日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Sheryl Adhiambo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing views from our room and the hotel in general. Spacious, safe and clean.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月9日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

matthew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice Embassy Suites.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 一般

Jorge

家人同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
The restroom was dirty and the ladies at the front desk was not friendly they saw me arrived they where talking to a guy if it would be because the guy said you need something! They act like if they are doing a favor for you and forget we are the client and deserve that welcoming! And by the way Parking is extra $17.99plus taxes and they are not responsible for the vehicle!
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 一般

Hans

家人同遊
Nothing really bad, just average. Cheap room furniture, some broken or crooked.
於 2024 年 3 月住了 3 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Mardy

讚好：整潔度、職員與服務和住宿狀況
Great place for families. Pool was heated, close enough to strip and staff was super helpful and friendly especially the waiter at the restaurant (forgot his name). Overall, if you have little kids or teens and want a quiet place to relax this is an ideal location.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 不錯

Moona

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 欠佳

Victoriano

家人同遊, 親子同遊
不滿：設施服務和住宿狀況
Malas condiciones de los colchones y sin cobijas
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Surender

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall it was good
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 很差

Margarita (Santee)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Convenient located to where I needed to attend an event. But too noisy, sound seems to bounce off the walls of the lobby. Asked for blankets and took forever, staff nice but not helpful. Pool hours inconvenient since open late the guests were out making noise longer. The doors to the room had an one inch gao from the floor which probably why we heard everything. Breakfast was okay not that great.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

8/10 不錯

Yvonne

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had an overall great experience at this property. We arrived early (before lunch) from Canada and asked for an early check in, they accommodated my kids and I with a room right away. The hotel is away from the busy strip and is smoke free so doesn’t smell bad like the strip hotels, and is quiet which is perfect for a family stay. The pool was so warm, very pleased with that. The rooms were spacious, and the beds were comfy. The hotel is maybe a 10 min walk to the tram that will bring you to the strip which was great for us, or about a $14 Uber ride. The cons- there is a lot of homeless hanging out in this area, but thankfully we were never bothered. The hot tub was not working when we stayed but the warmth of the pool really made up for it for us. The breakfast buffet wasn’t really much to write home about and most of the food really turned our stomachs.. but the omelette station was great. House keeping never came to our room during our 5 night stay, on the last morning they knocked & opened the door at the same time before my son or I was able to respond. I was not impressed as we could have been changing (this was roughly 9am & check out was at 11am). All in all, we had a good time, we would definitely stay here again
於 2024 年 3 月住了 5 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 一般

Pauline

不滿：整潔度和職員與服務
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Cameron (Tacoma)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great family friendly's place. Indoor pool and the room was great. We had a large table in there and played cards
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 欠佳

Cesar

親子同遊
We were issued the wrong room. Then they gave us the "correct" room but smelled moldy. Two block walk to the monorail. A few blocks from the main casinos but have to cross several street corners.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 很差

Danielle

家人同遊
不滿：職員與服務和住宿狀況
Air in the room did not circulate properly- lst room I stayed in was way too hot- changed room and the air worked but all the drains were not working well- hot water shut off in the middle of the shower, staff did nothing when we told them, never gave options or updates just said sorry we did not know. No fans in the bathrooms… not great either. Overall, not happy for the amount I paid.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Derek

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Dan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the breakfast
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 不錯

Reyna

家人同遊
讚好：職員與服務
Great location and breakfast. Room was dusty, windows were dirty so really couldn’t enjoy the views. Hands of sinks were very loose and cane off a couple times. Lost hot water Sunday
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 很差

david

不滿：整潔度、職員與服務和住宿狀況
They canceled my reservation when I got there without letting me know
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 一般

Laura

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The staff here are second to none and this is an extremely clean place. The jacuzzi was out of order (we were really looking forward to that after walking so much) which is a bummer. The area is not safe and at night it was down right scary. Although this a problem all over Las Vegas, it's a bummer for families. The biggest problem was our bed. I want to start off by stating I love Embassy Suites and choose to stay at one because of their service and cleanliness. Our beds were so hard we left a day early. It felt as though there was a small cushion and then plywood directly under it. We have NEVER had this happen before. Whoever bought these beds should sleep on them once to know how awful they are. Until they change them out, I will not be returning.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Dejonay

讚好：整潔度、職員與服務和住宿狀況
Close to everything
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Eddie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would come back
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice staff.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 很差

Aamir

家人同遊, 伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They gave us the wrong suite and did nothing about it until we saw pee stains on our bed. I wish I could post pictures here. Sinks didn’t drain properly in any of our rooms and worse, the water was cold so we couldn’t shower. We had to switch rooms at 3 AM after several big issues. They didn’t have extra blankets when we requested a new one because we saw blood stains on them. Staff themselves told us this place is bad. Do yourself a favor and go elsewhere.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 很差

Christina

家人同遊
不滿：職員與服務、設施服務和住宿狀況
We arrived at approximately 7:30 PM on 1 mar 24. We were not greeted by a friendly face but rather a group of three ladies engaged in a conversation. after some time they finished their conversation and asked if we had a reservation. We replied yes and were asked for our name. When they entered our last name they said it was not found, nor was our itinerary number. we were quickly dismissed and told to call expedia to rectify the issue. The lady was so rude to my wife that I was absolutely shocked. It was as if we were on the street and the lady wanted to physically intimidate her. I was speechless. I have stayed with Embassy Suites for over twenty years and have never witnessed anything like this before. We eventually got the reservation validated and realized the error was on the part of the receptionist taking our information incorrectly. Once in the room we encountered some issues with the plumbing. Methane gas coming up through the bar sink when the bath water drained. The hot water was also out in the morning and was not restored for several hours. I inquired about these issues and was shocked again to find an elderly woman at the front desk alone during the early morning hours and was advised since we had booked with an online service “Expedia” there was nothing the hotel could do. I noticed a sign posted behind the desk that read “ two things you can control is your attitude and your smile”.This made me realize there were internal problems here.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 一般

paula

伴侶同遊
Dated hotel. Rooms smell musty. Beds uncomfortable, we stayed there as it is walking distance to the sphere which is a plus. Breakfast always excellent.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 一般

David

家人同遊
不滿：職員與服務
Just ok. Very slow check-in, kept apologizing for things in advance. Water continuously running in toilet and no bedding for pullout, which wasn’t sleep worthy anyways.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Imelda

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location. Very clean. A bit noisy but we were by elevator.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 欠佳

Shanitra S

親子同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
No hot water
於 2024 年 2 月住了 3 晚
General Manager 於 2024年4月4日的回應
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 優異

Leonor

讚好：整潔度、職員與服務和住宿狀況
Me gustó mucho mi estadía
於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 優異

Gloria

於 2024 年 2 月住了 2 晚
General Manager 於 2024年4月4日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.